Stanton Optical - Tonawanda Reviews 55

TrustScore 4 out of 5

4.2

2965 Sheridan Dr, 14150 Tonawanda, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I was told my glasses would be ready the next day. I called 3 times over 7 days and eventually someone told me the order was never even put through and started yet. This affected me because I am a col... See more

Company replied

Rated 5 out of 5 stars

Woefully short staffed! She was all alone but the lady who took care of us, sorry i forgot her name, but she handled it with grace and patience that i havent seen in a long time! Awesome person and em... See more

Rated 5 out of 5 stars

Very friendly and helpful suggesting frames, helped with discounts. My glasses were slipping off my nose. Quickly fixed the problem.

Rated 5 out of 5 stars

What made my experience at Stanton Optical is the personal!!! My person named Crystal was very nice and helped me choose the right glasses. Definitely will come back!!!


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Tonawanda

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.2

Great

TrustScore 4 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They were swamped

They were swamped. So we had to wait a while, even with an appointment. That's why it's four stars instead of 5. The staff was friendly, helpful, and gave us a discount because we had to wait. The glasses look good and the prices are fair. I would go back.

March 9, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Thank you for your feedback! We apologize for the wait, but we’re glad our team was able to assist you, provide a discount, and help you get glasses you’re happy with. We appreciate your understanding and look forward to serving you again!

Rated 5 out of 5 stars

Awe very friendly and help wold…

Awe very friendly and help would recommend

March 8, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Ray! Thank you for your feedback! We’re glad you found our team friendly and helpful. We appreciate your recommendation!

Rated 5 out of 5 stars

Helpful with new contacts !

The two ladies that helped me get my contacts in for the first time were so patient and sweet . They were short staffed , and were so pleasant and professional

March 7, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Lyndi!! We’re thrilled our team was patient, sweet, and professional while helping you with your contacts, even while short-staffed. We truly appreciate your feedback!

Rated 1 out of 5 stars

This was the craziest experience I’ve…

This was the craziest experience I’ve ever had walking into an eye doctor.
It was my first time there so when I walked in and seen no one besides a customer walking around I walked towards a big desk which I would think was where you would be welcomed and check in. After just standing there for a few minutes a man came out and asked what I was doing. (Which he looked like he had just come off a week long bender) I told him I had an appointment. He told me I could go to the other desk in an unlit area and someone would be right with me. After a few more minutes someone finally came out and acknowledged me. This woman was so hyped! We make it through the check in process, she tells me I can look around for glasses she just needed to finish up with someone else.
She was fidgety, talking fast, moving fast, and would not make eye contact.
As I looked around 2 more employees appeared out of no where but just kept their heads down. I mentioned out loud how this is the strangest experience I’ve ever had. Once I make it into the room for the eye exam I’m welcomed by a computer and a man on a screen. Now my mind is really blown. The most impersonal experience I’ve ever had.
When leaving the room I looked on the computer screen and seen all the customers first and last names and ages just sitting there for the world to see. I ended up paying for the exam and leaving with a copy of the prescription. It was the most awkward experience I have ever had going into an establishment. Now I feel uncomfortable knowing that they have any of my information.

March 5, 2026
Unprompted review
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello, we’re very sorry to hear that your visit left you feeling uncomfortable. Our goal is always to provide a welcoming, professional, and respectful environment for every patient. Thank you for bringing this to our attention. We'll be escalating this internally to ensure it's thoroughly reviewed. We truly appreciate your feedback.

Rated 3 out of 5 stars

The communication with the provider was…

The communication with the provider was not easy, I tried to tell her multiple times there was something on the lens that was preventing me from being able to see clearly, and she didn't understand and kept trying to continue on. I finally poked my head into the hole and had to call somebody in to look through the glass and see that there was something wrong. They then had to move me to a completely different room and restart the exam from the beginning. Even though I had an appointment, I ended up being there for almost 2 hours just for the vision exam.

March 2, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how frustrating it must have been to encounter an issue with the equipment during your exam and then have to restart the process, especially when you had a scheduled appointment. We’ll be escalating this internally to ensure it’s thoroughly reviewed. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Extremely helpful with picking out…

Extremely helpful with picking out glasses closest to last pair and sunglasses

February 28, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Braden! We’re thrilled our team could help you find glasses and sunglasses that were just right. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Service was outstanding

Service was outstanding. Walked in to check out some glasses and they had them ready in less than an hour. Staff was VERY helpful and the store manager went out of her way. Thanks!

February 28, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Gerald, Thank you for the fantastic review! We're so glad to hear that you had such a quick and positive experience, and that our team, especially the manager, went above and beyond to help you. We truly appreciate your kind words and look forward to assisting you again soon!

Rated 5 out of 5 stars

Crystal was amazing

Crystal was amazing and so very helpful! The selection was vast and appreciate that. My only suggestion would be to not have doubles and triples of the same style frame because it gets confusing when you start trying them on ! You pick up a pair to try and then find another to try and then realize they are the same! And the pricing was great compared to so many other places. I have my new glasses now and I love them!

February 25, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Crystal, Thank you for sharing your experience! We’re thrilled to hear that Crystal was amazing and helpful, and that you love your new glasses. We appreciate your feedback about the frame selection—it’s helpful for us to know so we can improve the shopping experience. We’re glad you found our pricing great and hope to see you again soon!

Rated 5 out of 5 stars

Pat was great

Pat was great, he really knows his stuff and made the entire process quick and easy. I also got nice frames and extras I needed.

February 26, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Mike, Thank you for your feedback! We’re glad Pat provided knowledgeable, efficient service and helped you get the perfect frames along with everything you needed. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

The staff who attended to me were an absolute delight…

The staff who attended to me were extremely personable and professional. They were very accommodating and knowledgeable, and made me feel very comfortable during my experience. Finally, I was very pleased with the price in that it was affordable.

February 25, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Thank you for sharing your experience! We’re thrilled to hear our team made you feel comfortable, were professional and knowledgeable, and that you were pleased with the pricing. We truly appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

February 25, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Francisco! We’re delighted you had an excellent experience and appreciate your support!

Rated 5 out of 5 stars

First time ever needing glasses

First time ever needing glasses. They are great. Keep up the awesome job! For me being 40, they did an awesome job. Kept me WELL informed in the tests and answered any questions I had.

February 23, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Heather! We’re thrilled your first experience getting glasses went smoothly and that our team kept you well-informed throughout the process. We appreciate your kind words and support!

Rated 5 out of 5 stars

The store looks great

The store looks great! Lots of good selections and the staff was very friendly! Thank you Beebee the store manager for intervening and getting me a great price. I will be back!

February 20, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Jim! We’re thrilled you enjoyed our selection and found our team friendly. We’ll be sure to pass along your thanks to Beebee. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Crystal was awesome

Crystal was awesome, very nice person and most helpful. She made sure we got the best price possible and provided great recommendations.

February 20, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Kirsten! We’re thrilled Crystal was awesome, helpful, and made sure you got the best price with great recommendations. We’ll be sure to pass along your kind words—she’ll be so happy to hear them!

Rated 5 out of 5 stars

Excellent customer service

The staff was so pleasant and the entire experience was above and beyond.

February 20, 2026
Stanton Optical - Tonawanda logo

Reply from Stanton Optical - Tonawanda

Hello Loriann! We’re thrilled to hear our staff made your experience pleasant and went above and beyond. We look forward to seeing you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look