Ordered stationery. Very efficient and easy ordering. Came within 24 hours. However, whichever company delivered it, left it unattended in an unmanned reception area without even the courtesy to bu... See more
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Product arrived exactly as expected — on time, well‑packaged, and with zero issues. Service was spot‑on throughout, and the item was exactly as described. Reliable, straightforward, and hassle‑free. W... See more
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I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... See more
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Quality teabags at a sensible price. Delivered with speed and attention to detail. As long as Staples have my Twinings brand I will never use a supermarket again.
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Company details
About Staples UK
Written by the company
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Written by the company
Contact info
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, United Kingdom
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4.2
Great
17K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the delays with your order. Unfortunately, when a lot of orders are placed at the same time it can sometimes result in a product going out of stock. I can see our backorders team have been in touch with you regarding a due date for the stock. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
i have not received it
i have not received it. There is no ETA. It has been "Dispatched" for 9 working days.
The website stated In Stock and Next Day delivery and clearly that is not what happens.
After asking I had an email from customer services 4 days ago then nothing.
Really poor service and zero communication.
May 29, 2026
Reply from Staples UK
Hello, thank you for your feedback. Furniture items are shipped to you directly from the supplier, so we typically advise a longer lead time of around 2 weeks for delivery. An email has sent to you directly to discuss this further. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.
Horrible Website
Horrible Website. I just needed to buy some covers for £4. I have wasted so much time. I simply wanted to check out as a guest - but the site took me to the registration process without a chance to reset that and simply check out as a guest. After filling out pages of information, it simply said that my billing postcode does not exist, because apparently, they have an old database. It took me to the first page of this huge registration form, and I couldn't proceed as my email address was already used, and I couldn't log in, as the registration was not complete.
Wasted so much time. Now I am here complaining, because it took me less time to leave a review on Trustpilot than to purchase a simple book cover.
June 12, 2026
Unprompted review
Reply from Staples UK
Hello,
Thank you for your review. We’re sorry to hear that you experienced issues with our website. This is not the level of service we aim to provide.
If you would like any assistance, our team would be happy to help you navigate the website and complete your order. You can contact us by phone or email at csd@staples-online.co.uk.
Please accept our apologies again for any inconvenience caused.
Kind regards,
Staples
Excellent service and product. Speedy delivery.
From the web site to the speedy delivery. All was easy and the Boxed Scottish water is delicious.
May 31, 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
This company can improve by not…
This company can improve by not deceiving customers. Why advertise a good deal when there is no chance to fulfill an order? Madness!!!
I never want to waste my time ordering anything else from this company.
May 26, 2026
Reply from Staples UK
Hello, thank you for your feedback. Apologies you are unhappy with the service provided. i have emailed you directly to resolve this issue. kind regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Was sent the wrong product as the…
Was sent the wrong product as the website listing was incorrect, but when I notified Staples of this they immediately refunded me, so that was alright.
May 31, 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
TERRIBLE STILL WAITING FOR MY ORDER.
June 1, 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for the delays in receiving your order. I can see that my Colleague has replied to you in an email to resolve this matter. Kind regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
8 DAYS LATER I STILL AWAIT DELIVERY FOR…
8 DAYS LATER I STILL AWAIT DELIVERY FOR THE BULK OF THE GOODS ORDERED - VERY POOR ADVISED WOULD ARRIVE YESTERDAY
June 1, 2026
Reply from Staples UK
Hello,
Thank you for your feedback. Please accept our sincere apologies for the delay in receiving your order.
Unfortunately, the items you ordered are currently on back order. We are working closely with our supplier to obtain the stock as quickly as possible and get your goods delivered to you.
We apologise again for the delay and any inconvenience this may have caused. Thank you for your patience and understanding.
Kind regards,
Staples Customer Service Team
Arrived next day as promised
June 1, 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Goods not received on back order
June 1, 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our apologies for your items were out of stock. We do offer updates via email with due dates. Apologies for the delays these may be subject to change due to the supplier. kind regards Staples
Easy to order fast delivery and great…
Easy to order fast delivery and great quality stuff price was good also.
May 31, 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Excellent service at competitive prices…
Excellent service at competitive prices and very prompt delivery
May 31, 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Asking for feedback when part of the…
Asking for feedback when part of the order is delayed and has not yet been delivered is somewhat annoying!
May 31, 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for the delays in receiving your order. We have emailed to advise on delays and back orders. This can be subject to change due to the supplier . Apologies again if this wasn’t the case we have this now under investigation. Kind regards Staples
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