Staples Reviews 

A year ago I brought a dead lithium 40v battery to recycle and got a $2 reward. Today, I brought another one but was told no rewards and must pay $2.99 to drop off. Thankfully, there was a Home Depot nearby that took it freely. Adiós Staples, Macon GA.

Ten days ago I took an Amazon return to Staples in Rutland, VT following instructions provided by Amazon. The return process was terrible. The Staples employees were rude and didn't want to bother with an elderly handicapped person who following directions at every turn to no avail. The Amazon web site still lists the package as waiting to be returned. I have a receipt and return code given to me by Staples which I have given Amazon. If Amazon had not shipped the incorrect product, this wouldn't even be a problem. If Staples had checked in the package it wouldn't be a problem. I have talked with Amazon Customer service twice and they told me to wait two weeks. Well, I , at great physical challenge, brought the package to Staples and had to hunt for an employee to take the package. No employees at the cash registers for about 10 minutes. When someone appeared. she had an attitude a mile wide and did not want to take Amazon returns. I have already purchased the replacement product and paid for it. Where is my money Amazon, you have had the package for 10 days and your system is not working, due to no fault of mine. I won't ever use STAPLES for anything in the furure. I will give it terrible reviews whenever possible and I just applied for the Walmart+ Program to replace Amazon Prime.

I am absolutely appalled by the level of rudeness and unprofessional conduct I experienced at Staples in Durham, NC — in particular from Mr. Amir Moniri. His behavior was dismissive, disrespectful, and entirely unacceptable for someone representing your company in a managerial capacity.

The interaction was so inappropriate that I was genuinely close to filing a lawsuit. No customer should ever be subjected to such degrading and hostile treatment. It is alarming that a company like Staples would place someone with such poor judgment and lack of professionalism in a position of authority.

If this is the standard of management at your Durham, NC location, it reflects extremely poorly on the company as a whole. At this rate, Staples will continue to lose customer trust and business due to failures in leadership and accountability.

This matter deserves serious attention. I expect a formal response and clear action taken to address this conduct.

It was a great experience going in need a copy printed for a project. Was able to get the help I need right away and very fast paced working. The company it self is good for your outdoor project or even school supplies.

I can easily copy and print, and if I need help I get it as well! Weather it's binding or shredding or loading money to my copy card

Placed an order in the UK - yet for some unknown reason, Staples cancels the order? I query why they cancelled the order, considering there was no issue with the payment. They can't tell me why they cancelled the order, as they don't know why! Online team blame the warehouse, yet, neither the warehouse nor the online team can give any rationale as to why. Gave them a further opportunity to explain, so I as a customer could know if this was going to be reflective of their approach going forward. They came back and still cannot explain why they cancelled the order? Fine this is how you permanently lose customers and leads to the eventual collapse of a company, because if you don't know why, when it is your system, then clearly, you just don't deserve future customer business. I for one will be permanently shopping elsewhere.

Went to buy a office chair and I was disappointed because I wanted the chair that was on display. But they wanted to charge me for assembly in which case. I did not buy it.

Horrible management (Steven). Came in to make 2 copies, as the only 2 copiers were occupied for over 15min I attempted to get 1 of 3 associates behind copy counter to make a QUICK copy. Was instructed by male associate that I would have to come back tomorrow to pick up 2 5X5 photo copies. When asked to speak with management Steven and informing him of the 2 individuals at the copiers, 1 just looking at his phone and the other scrolling through I asked if he could simply make 2 copies for me as we are a business next door. He instructed me that what I said was irrelevant in regards to the other 2 individuals at copiers and he was unable to help. Will now make a point of going to Office Max and although business is only a few feet away I will not patron this establishment. Poor excuse for management. Corp. Headquarters has been notified of Stevens poor management skill sets. Other social media platforms will be utilized to share negative experience of this location.

If I could, I'd give Staples minus 100 rating. There firm doesn't cancel an order request when it is cancelled way before shipment and then, they don't show any cancellation on the order online. I have proof of every contact with them. Then, when they finally agree on a chat that it is cancelled, they indicate that I will get a refund in 7 days. After spending days on phone calls almost a month's time, I find out there was never a charge.

I purchased a cash register from Staples in Pittsburgh, PA and the clerk suggested I add the 2 yr extended warranty which includes technical assistance. I added it because I knew I would need assistance programming it. I called the number and was told that they couldn’t and wouldn’t assist me with programming. I know there are incentives for selling these plans but am disappointed that the clerk was untruthful to get the sale. I am hesitant to shop at Staples in the future.

Went to Staples to make an Amazon return. Four employees standing around talking. Instead of waiting on me, they continued doing nothing and finally one of them came to wait on me. Very, very poor customer service. I won't go back.

Two times in a row I've ordered products from Staples and the orders never were delivered to me. The go really cheap and have a company called T-Force for delivery. Using the tracking number provided the shipper couldn't even find my order. Staples wasn't able to help and the only people who answer the phones speak very little English...nice enough but they couldn't help. I canceled the order and will NEVER order them again...lots of other options!!!

Some of the staff members are anti-social and lack people skills. I just want to get what I need and leave. I hate even browsing the store. So when your in the Ocala, FL area you might want to bring your own since of humor to add to the atmosphere.

Poor customer service, I ordered a console table over a week ago and was awaiting delivery none the wiser that the console table was out of stock and was not expected to be back in stock until December (and that was an estimate)! No one emailed to notify me of this and I only found out this due to me emailing them to ask how much longer delivery was going to take. There was nothing online when ordering table that it was out of stock/awaiting stock. Poor communication, very disappointed. Will not be ordering from them again. Refund given promptly though.

Purchased Asurion Insurance, they agreed to pay for the covered Printer, I had to BUY the new printer, and then get a Reimbursement 'Gift' card from Asurion. Manager said I could get the money put back on my CC after I got the card from Asurion.
Then, after I get the card, Staples said NO, can NOT do. (Next manager said to get a check from Asurion, but They will NOT issue one.) Now past the 30 days!

Poor items weren’t delivered. Asked for a refund still waiting. Would not recommend this company

Placed an online order for a print job to be delivered.
Order never came and they made me go to the store to get the refund?!?

Store advertised sales, had no product in stock. Told me they didn’t expect it to come in but I could buy a computer in stock at a much higher price.

Sumter.SC
I came in for two copies. It was told that I had to use the machine. I have been coming to Staples for over 20 years and I could get copies either from the associate or the machine now I’m from out of town at a funeral in Sumter where I’m from I just needed two copies to put on my vehicle and all I have is prepaid cards so I can’t use the machine so I asked the associate could I please pay them and get you two copies and they refused too… so the point of my review is that how you’re going to deny a paying customer money to hand you so that’s why I’m on here and I will be going to the staple site also it will be the two female associate on duty at 4:35 on November 18, 2023

Well after my recent review things have gone from bad to worse, the new item was supposed to be delivered today BUT again IT WAS NOT! So again a phone call was made and I was told that UPS had tried to deliver it today ALL LIES we were in ALL DAY! You seriously need to change your delivery company! So I’ll keep on waiting!