Starel Stones Reviews 

She has been very helpful and great costumer service.

Fantastic selection of marble products and great service. Alex helped with my final selection after I was sent tile samples. She is very knowledgeable and helpful, and I was able to see the tiles in person and then place an order straight away to secure the tiles that I want. The marble is really special and unusual, which is what I wanted. This is the second time I have used Starel to source marble, and if i need to I will use them again. Many thanks, Gael

Great customer service from Alex during the ordering process and beautiful tiles, thank you so much! Alex went out of their way to ensure we would receive what we ordered and kept us updated on an estimated dispatch date.

I came in this morning and was assisted by Sophie and Alex, whose customer service was truly exceptional. They both exude charisma, they listened carefully to our requirements, and offered thoughtful, insightful advice. The experience felt effortless and genuinely welcoming thanks to their professionalism and care.

Sophie provided excellent customer service from start to finish. She was friendly, helpful and I would highly recommend speaking to Sophie if you’re shopping here!

The products that I have ordered from this company are fantastic quality and I have received excellent customer service, notably from Alex who was happy to help when I needed additional sheets sent out.

Great service by Alex

Everyone has been really friendly, helpful and professional throughout my experience with Starel Stones. I purchased a vanity unit from the team and the warehouse team provided colour matches for tiles and had an extensive knowledge and answers to all of my questions! Over the phone when dealing with Steve was also a really smooth and helpful process. Thank you to all!

Great customer service Alex is great and she will help you achieve your perfect finish to your project.

Super helpful team and the quality of their products has been great so far. Always well packed and as described. I look forward to receiving my next order soon.

We made an order for bathroom floor tiles and despite them being quite quick response prior to ordering, went COMPLETELY silent after i paid the invoice. No confirmation of receipt, no order updates, no delivery or tracking information.
As it stands, the order 2 two weeks late, which is holding up progress on our renovation, but we have no idea whether the order has been accepted or if the product is even on its way.
We have called every available phone number that they show online and none of the calls have been answered. Our numerous emails have gone completely unanswered.
Rubbish.

Such a huge range of truly amazing marble slabs to choose from. Such patient helpful staff. Well worth the 250 mile journey.

Although the messaging said it would be 1-3 days delivery, it took a week for the order to be processed. This majorly slowed our renovation project down, and it was not clear when the order was submitted.

It was great visiting Starel stone and getting to choose the slab and have it lifted so it could be viewed in all its glory. Really helpful staff highly recommended.

My visit to Starel's Slab Showroom was a delight from start to finish. As a design professional, I have visited many stone showrooms around the world, and I could not have been more impressed by the vast selection of beautiful stones on display, and the incomparable prices. Marion was extremely knowledgeable and she patiently guided me to the stone I was most interested in, as well as pointing out some very unique slabs I might not have seen otherwise. Overall, it was a great experience, and I look forward to returning for future projects.

May not be a real business?
I have spent over 9+ hours ) over 7 attempts over 10 days on hold and had 5 emails simply not replied to. We gave in.
We have bought a lot of similar products and this is simply not usual.
One call strangely phone picked up who could answer absolutely no questions but promised a response to my email from a manager. Attempted to confirm several times that I would have response and we have had never had a response now several weeks later.
Something feels very odd here.
I’m tempted to invoice them for our time.

Serious delay and no communication
Delivery is about a month late, with no updates and no response to repeated emails. This level of customer service is unacceptable.

We visited today, I had to get a review done right away Alex and Sophie are amazing as a building company we need build relationships with suppliers and they know how to do it right. We will see you soon guys.
Thanks
SGB

So my original review gave the company one star. My original order had gone AWOL! Last week I placed a subsequent order (because I love their stuff so much) on a 4/7 day delivery. Guess what! Both orders arrived yesterday! (Apparently they'd had a glitch with their systems), my original order had slipped through the net)! I only wish they'd let me know? Thank you Alex for your customer service. I've given a 5 star review because samples always arrive quickly, and my last order came exactly on schedule!!

Wow! I have never seen such a beautiful and extensive array of marbles like they have at the Southampton slab showroom. It was an absolute pleasure and joy to walk around and the coffee was an added bonus too. I have no doubts I will recommend this company to any of my future clients. Thank you Starel for the experience.