Weekly appts after receiving the hearing aids was very helpful and informative. No one knows what to expect and what is normal. Chris listened to concerns, made adjustments as needed. Great customer s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
6700 Washington Ave. S., 55344, Eden Prairie, United States
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my new hearing aids. The ability to control and customize my usage via the app makes it so much easier for me to hear in different situations. I also love that I can stream music and watch videos on my phone without interfering with others around me. These are the best aids I have ever used! If I could give you 10 stars I would. Also, my representative Doug Suarez went above and beyond to make sure everything was perfect this time.

Reply from Starkey Hearing Aids
Prompted service at the appointed time. I am having some difficulty in selecting my optional hearing mode of Crowd, Personal, and Outdoors. May need to get a call and update use.

Reply from Starkey Hearing Aids
sound point is a great place to do business with. ben,tonya and alexandra are very polite and treat you with respect.I would recommend them to all concerned about your hearing needs

Reply from Starkey Hearing Aids
New hearing aids are much better and easier to wear. Service is excellent also.

Reply from Starkey Hearing Aids
EVERYTHING IS WORKING GREAT. REALLY HAPPY WITH THE NEW ONE'S

Reply from Starkey Hearing Aids
Tony at Pickert Hearing showed definate personal interest in my hearing issues and was very thorough and detailed.
As a suggestion, change the aids color of the more visible body and anttenna to more of the flesh color rather than red and blue. Possibly have only the inner most tip colored. This would make the aids less noticable.

Reply from Starkey Hearing Aids
These 1500 Starkey hearing aids cost 3000 dollars and have been nothing but trouble. I’ve had them almost 3 years and the left on has been sent back to factory 3 times for repairs. The right was fixed 1 time. When ever some calls me or I call them they can’t hear me unless I change my phone to speakerphone then it’s hard for me to hear them. You would think I could get a loaner pair while waiting for them to come back from the repair shop but no. I go half death for 2 weeks!
Doug

Reply from Starkey Hearing Aids

Reply from Starkey Hearing Aids
Experience has been good in that I can hear better and not saying "what" all the time. So comfy I forget quite often to remove them at night.

Reply from Starkey Hearing Aids
The charging cases are impossible to open one handed.

Reply from Starkey Hearing Aids
Love my hearing aids. Easy to put on and so comfortable, I forget I’m wearing them. I especially like using them to hear my phone calls more clearly.

Reply from Starkey Hearing Aids
The hearing aids I chose are very high quality, have many programs to choose, and fit very comfortably. My office tech Jenny did a great job answering my questions, making great recommendations, and was very professional.

Reply from Starkey Hearing Aids
Five stars for the dedicated, knowledgeable, thoughtful and professional help provide by Mr Alan Kelso to ensure that my hearing aids, and my ability to hear clearly in all settings were the best experience possible.
Mr. Kelso gave freely of his time and attention in fine-tuning the settings of the devices, and to help me clearly understand the intricacies of the applications. I could not have felt better helped or cared about, and my hearing has been greatly improved by the Starkey hearing aids.

Reply from Starkey Hearing Aids
My audiologist, Jonathan, was patient and very through. I am very pleased with the custom settings he has created. It’s nice to be able to have my hearing improved.

Reply from Starkey Hearing Aids
These are the best hearing aids I have ever had. I can hear sounds that i haven't heard in years. for example humming birds chirping and there wing movement. Thank you for the great improvement in the quality.

Reply from Starkey Hearing Aids

Reply from Starkey Hearing Aids
Meh.
They are not a big help. I still have to use the subtitles on TV. Aside from helping “a bit” in restaurant situations, I do believe I have wasted my money. These were supposed to be top of the line models and change my life. Not so at all.

Reply from Starkey Hearing Aids
UH Hearing is in our home town. Don’t have to travel far. I liked the Starkey hearing aids.

Reply from Starkey Hearing Aids
I was treated very well
They help me make a good chose
In aids I can really hear again

Reply from Starkey Hearing Aids
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.