Starkey Hearing Aids Reviews 958

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, caring demeanor, and professional approach, noting that interactions are often pleasant and informative. Many people appreciate the excellent service, highlighting the efficiency and ease of their overall experience, and often mentioning that their hearing has significantly improved. However, some customers expressed dissatisfaction with the product itself, citing issues with sound quality, particularly for music, and occasional problems with devices not working correctly or having static. A few other people also felt that the user experience could be improved, mentioning difficulties with packaging, battery life, and the design of the charging case.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising their new... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Consumers find quality to be ambiguous. Many express satisfaction, praising improved clarity, easier... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Weekly appts after receiving the hearing aids was very helpful and informative. No one knows what to expect and what is normal. Chris listened to concerns, made adjustments as needed. Great customer s... See more

Company replied

Rated 5 out of 5 stars

Tony at Pickert Hearing showed definate personal interest in my hearing issues and was very thorough and detailed. As a suggestion, change the aids color of the more visible body and anttenna to more... See more

Company replied

Rated 5 out of 5 stars

Lovely people to work with. Hearing aids work great. LOVE the Telehearing option. The nearest in person location for my provider is 2 1/2 hours away so the Telehearing option is fabulous. Wish... See more

Company replied


Company details

  1. Hearing Aid Store
  2. Pharmacy

Information provided by various external sources

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

958 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

OK but could definitely be better

The hearing aids themselves are adequate but the documentation of features is woefully non-existent. Every little question requires you to contact the audiologist. Also, the AI noise cancellation as demonstrated in their online examples is simply fiction - they do not not work that well.

December 9, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Brad, thank you for leaving a review.

Rated 3 out of 5 stars

With both hearing aids in and I speak…

With both hearing aids in and I speak it sounds like I am in a barrel or I have water in my ears. When I am chewing something (like potato chips or carrots or anything as far as that goes I can’t understand the person beside me) . To me it is like chewing ice cubes.I have had experience ever since acquiring them.

December 10, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Janet, we recommend contacting your hearing care professional to help resolve this issue.

Rated 5 out of 5 stars

good experience

The gentleman that handled my new hearing aids was quite polite and knowledgeable about the product. He explained how to use them simply and easily.

December 9, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

We appreciate your review, Alice!

Rated 5 out of 5 stars

I'm so glad I found All American Hearing!

I'm so glad I found All American Hearing! After 6 ys. of dissatisfaction with trying out hearing aids, I recently had to get back in the game and find the right hearing aids for me (my Husband was sick of my constantly asking, "What did you say?"). After researching, I found All American Hearing located at 10001 SE Sunnyside Rd. in Clackamas. "Casey," a Hearing Instrument Specialist there, is wonderful. She really takes the time to listen and discuss all options with me. After much testing, I received my new hearing aids and was pretty happy.

Unfortunately, after doing extreme gardening for many hours in the heat during the last days of summer 2025, one of my hearing aids began falling out. I was able to get in fairly soon to All American Hearing. Since Casey is very knowledgeable in the hearing aid industry as she has been in it for awhile now, she knew my insurance coverage probably covered a "molded" pair of hearing aids. After she checked to be sure and found they were covered, she made molds of both my eardrums and ordered me a pair. While that pair fit like a glove, I actually ended up going with the first pair I tried but with a slightly larger end piece that fit better in my ear canal.

With all that I have put Casey and Sarah (front office) through in "finding the right fit," they both have continued to treat me with a ton of patience and respect as, like I stated above, I've had to make a couple of unexpected appointments (and got lost twice). Regarding Sarah in particular, she always returns my call when I've had to leave a voicemail. She is friendly, sharp, and goes out of her way to be as helpful as possible.

I would recommend All American Hearing to any of my friends and relatives. They care about professionalism. I'm one happy customer.

November 25, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Margaret, thank you for leaving your review!

Rated 5 out of 5 stars

life changing experience

life changing experience. Very professional providers

December 4, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Allan, we appreciate your review!

Rated 4 out of 5 stars

Too expensive.

Too expensive.
Waterproof, I thought would apply to water aerobics where splashing is possible but no dunking or underwater time. But not recommended by seller.

December 9, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Rodger, thank you for leaving a review!

Rated 5 out of 5 stars

professional team

A wonderful team of specialists helped me choose a hearing aid, and I am very satisfied.

October 6, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Gregory, thank you for leaving a review!

Rated 3 out of 5 stars

Hearing good, health measures awful

I've used hearing aids for years and this is the first time for Starkey. The hearing is good, similar to other brands and better after adjustments with my audiologist. I am very disappointed with the health features which I use to monitor health issues. The measurement for steps, standing and exercise are wildly inaccurate. So much so that I have to totally disregard them - such a loss for a quality hearing aid. In conversations with the tech team, they admit that the measures are off and have no suggestions for correcting them. I'm disappointed and wishing I had my old hearing aids.

December 8, 2025
Unprompted review
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Thank you for sharing your feedback, Sue.

Rated 4 out of 5 stars

The volume and program settings are not convenient for me

The volume and program settings are backwards for me. I would like to get the next program with 1 push and volume with 2. I have more use for changing programs than volume. I also have trouble using the "double tap" feature and have no idea how to reverse it fi I do it accidentally.

December 8, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Barbara - Thank you for leaving a review. Your hearing professional can re-program your push buttons to your preferences.

Rated 5 out of 5 stars

Hearing Aid

The new hearing aid is working great.

August 6, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Thanks for sharing your feedback, Rodger.

Rated 4 out of 5 stars

I really like them

I really like them, they are better than the previous version I had. I actually gave up on them about 1 year ago. In Fairness though, it turned out that’s big part of my problem was fluid behind my right ear and a needed drain installed.
The issue I am having now is in that ear is noise like a bird chirping and having to turn them down to low. I will address that in my upcoming checkup.

December 8, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Thanks for the review, James. Your hearing professional should be able to recommend some changes to get things back on track.

Rated 4 out of 5 stars

volume control

I am able to select the volume I need which helps me a lot. It did take me some time to get used to putting them in but I have since mastered it. I would recommend them.

November 14, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Thank you for leaving a review, Janet.

Rated 2 out of 5 stars

Flimsy sound tubes will not support…

Flimsy sound tubes will not support aids. Also ,shape of the aids does not fit the back of my ears as well as my old Starkeys. Feed back is very annoying when i get close to someone or something.

December 4, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Vernon - We're sorry that you're having a frustrating experience. There are many options for receiver wires, tubing, and there are also programming options to reduce feedback. We strongly recommend visiting your hearing professional for some adjustments, as it may improve your overall experience.

Rated 3 out of 5 stars

It doesn’t function well with multiple noise sources

The equipment isn’t very efficient

December 4, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Mark, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email: CR_consumer@starkey.com

Rated 5 out of 5 stars

I dealt with the Starkey hearing aid…hearing aid owner

I dealt with the Starkey hearing aid dealer in soldotna Alaska. They were very helpful and nice during my first visit however after I had made the purchase they were rude and inconsiderate of me.
Lilly at the Kenai has been very helpful and caring and considerate. I have recommended her to my friends and I will continue to do so.

December 4, 2025
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Lance, we appreciate your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look