Starlight Ultrasound Reviews 

361
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I went yesterday with my little girl and partner for a gender scan at 14 weeks in bury, a lady called jade scanned me, she was really lovely and really took her time as baby was in awkward positions,... See more

Company replied

Rated 5 out of 5 stars

For our second pregnancy, we chose Starlight Ultrasound again for our private scans. We've had early, reassurance, and 4D scans, and each visit has been wonderful. Laura is consistently kind, comforti... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend this place enough, the staff are so friendly and caring. I’ve attended multiple appointments for pre IVF treatment and this week I attended for an early pregnancy scan which was the mo... See more

Company replied

Rated 4 out of 5 stars

I have no complaints whatsoever so ever, using Starlight. Easy to order on line, quick delivery. Goods packed very well. And the baby clothes are excellent quality. I will use again. Highly recommende... See more

Company replied

Company details

  1. X-ray Lab
  2. Baby Store
  3. Childbirth Class
  4. Midwife

Written by the company

Private diagnostic pregnancy, fertility and general ultrasound scans & private midwifery in #Bury #Manchester | Gender Scans | 4D Baby Scans | Women’s & Men’s Health Scans | Baby Boutique | 0-2yrs Clothes, gifts and accessories


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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4.8

All reviews

(361)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional reassuring experience

Thanks Ben and Laura
Went for abdominal ultrasound. Very quick from booking to receiving the report. Five star service.

January 15, 2023
Unprompted review
Starlight Ultrasound logo

Reply from Starlight Ultrasound

thank you very much Ian!

Rated 5 out of 5 stars

Lovely clothes arrived quickly highly…

Lovely clothes arrived quickly highly recommend will use again

January 6, 2023
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Reply from Starlight Ultrasound

Thanks for the positive review and we’re so happy you received your order quickly and you are pleased with what you bought - look out for the discount code enclosed with the order (and one on email) and make sure you join the Starlight loyalty scheme to earn rewards on your activity with us!

Rated 5 out of 5 stars

Pom Pom hats

I purchased 2 beautiful pink Pom Pom hats for my twin Grandaughters . The hats were beautiful and service was excellent

January 3, 2023
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Reply from Starlight Ultrasound

Thank you so much for ordering the hats for your twin granddaughters and for leaving this lovely review!

Rated 5 out of 5 stars
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Reply from Starlight Ultrasound

Thanks Terri for this review and your second order! Make sure you have joined our Loyalty Scheme and look out for the discount code on email and another one attached to the packing slip inside your order x

Rated 5 out of 5 stars

good quality and amazing customer servicr

I purchased a dress for my daughter. my item had been delivered more longer than usual term due to royal mail strike. Amazing Starlight Team always chased it and updated me about it. They have awesome customer service team. Also, the dress wrapped very well and packed in nice and secure. Thank you so much.

November 28, 2022
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Reply from Starlight Ultrasound

Thank you so much - both for this review and for being so understanding with regards to delays to parcel deliveries due to Royal Mail staff being on strike - it has been a major disruption for everyone involved. We’re glad our customer services team kept you updated and happy! Look out for discount codes for future orders which we send to all our customers (both via email and enclosed with your package)

Rated 1 out of 5 stars

Been waiting for delivery turns out…

Been waiting for delivery turns out it’s gone to Doncaster god knows when I’ll get it now

December 7, 2022
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Reply from Starlight Ultrasound

Hi Alison, thanks for your order which was received at 14.24 on Sunday 4th December and was packed and had a Royal Mail 48 hour tracked delivery label attached by 16.09 and this was a delay because no house number was input on your order so we had to email you (as no phone number included) to confirm your house number - confusingly you emailed us two different numbers - but finally you confirmed the correct address.

It would then have either been collected by Royal Mail on Monday 5th or dropped off at the local sorting office as Royal Mail staff have been on strike. Once it is with Royal Mail we have no control over what happens to it and we only have access to the same tracking information as you do - we too can see Royal Mail's message which says "Sorry, your item went to Doncaster DO in error, so we re-routed it immediately. More information will be available as it travels through our network"

It is very harsh to leave us a 1* review for something that is clearly out of our control and nothing to do with us. Please consider the impact it has on a family business where your opinion can cause others to have a negative view of our business when it was an issue with the postal service.

We hope your parcel arrives soon but please note Royal Mail staff are on strike today as well as several days next week.

Rated 5 out of 5 stars

Abdomen Pelvic Scan

Laura and Ben were very caring & went above and beyond to answer all my questions before, during and after my scan, providing me with a 5* experience. My appointment was on time and conducted in a calm, clean, comfortable room, with each stage of my scan explained to me in detail. It was amazing to see an image of my internal organs on a monitor and hear they are the right size/shape and then a few hours later receive a scan result report with GP recommendations. I can highly recommend Starlight to anyone thinking of booking a scan.

November 30, 2022
Unprompted review
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Reply from Starlight Ultrasound

Thank you so much Wendy, so glad you were pleased with the communication and service from booking, to the scan appointment itself and the subsequent report

Rated 5 out of 5 stars

Great company

Great communication, super fast delivery, lovely items at affordable prices.

November 19, 2022
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Reply from Starlight Ultrasound

Thank you so much Sharon! Glad you're happy with your order items as well as the service and price!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I was there yesterday for my 13 week gender scan as it’s my first baby I was so nervous to go. As soon as I walked in they were so polite and welcoming. Waited no longer than 5 minutes to go in to my ultrasound. The woman made me feel amazing and told me I was having a little boy. Thankyou so much for this experience it was truly amazing.

November 26, 2022
Unprompted review
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Reply from Starlight Ultrasound

thanks Abbie! So happy you had such a positive experience and you are able to share that with everyone here. xx

Rated 5 out of 5 stars

Very impressed.

Very impressed. Excellent service. Very pleased with the gift I bought. Beautiful quality.

October 14, 2022
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Reply from Starlight Ultrasound

Thank you very much Deborah, glad you’re happy with the gift item you ordered

Rated 5 out of 5 stars

Fast dispatch and delivery

Fast dispatch and delivery! Quality of the clothes, jacket and hat is fantastic! Order came in a lovely wee bag and wrapped up too, lovely touch! Will definitely order again!

October 3, 2022
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Reply from Starlight Ultrasound

thanks Jackie! So glad you are happy with the service and quality of the clothes you got - you picked some lovely items! Feel free to use the discount code enclosed with your order for a future order and make sure you create an account on our website if you haven't already so that you can earn further discounts and money off in our Starlight Loyalty Rewards scheme!

Rated 5 out of 5 stars

Perfect

Had the greatest experience at Starlight Ultrasound, staff were so friendly and welcoming. Would definitely recommend

September 17, 2022
Unprompted review
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Reply from Starlight Ultrasound

Thank you very much Sajeda

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