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Starling Reviews 46,188

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,160 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent user experience, finding the app intuitive, easy to navigate, and well-designed. Many appreciate the smooth and simple management of their finances through the app, along with its useful features like spending categories and instant notifications. Reviewers often praise the customer service for being helpful, responsive, and providing a first-class experience, even when dealing with issues like lost cards abroad or fraud. However, some customers expressed dissatisfaction with certain aspects of the service and payment processes. A few reviewers reported issues with blocked transactions without proper verification, leading to frustration and difficulty in accessing their own funds. There were also instances where customers felt their accounts were frozen or money moved without clear explanations, and some found the customer support to be unhelpful or unable to resolve complex issues effectively.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent customer service,... See more

Application

Clients share positive opinions on the app, frequently describing it as the best banking app they've ever... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the approachable, fast, and... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate instant updates on spending,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far my experiences with Starling have been very good - the app is excellent, and so is the customer service. The savings account rates aren't very competitive, though (Virgin money offer nearly 2%... See more

Company replied

Rated 4 out of 5 stars

Starling has been, in the last few years, the best Bank App i've ever used and it's so easy to manage and understand. It has some good savings plans too and the use of spaces, to set up your goals an... See more

Company replied

Rated 4 out of 5 stars

Everyone should have at least one online bank if it is reliable and secure like this. No foreign transaction or cash withdrawal fees, which made my holiday experience much easier. I also enjoyed using... See more

Company replied

Rated 4 out of 5 stars

The app works well and gives all the services I expect. Please don't start, as other banks do, offering me discounts or points with purchases of other products. I want a bank to stick to the knitting... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.1

Great

TrustScore 4 out of 5

46K reviews

5-star
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Rated 5 out of 5 stars

Starling provides me seamless support

May 13, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Khalid,

Thanks for your wonderful review!

We're thrilled to hear we're providing seamless support when you need us. We always strive to provide the best banking experience our customers can get, and we're pleased to see it shining through!

Thanks again,
Team Starling

Rated 5 out of 5 stars

Works a treat

Easy-to-set-up, easy-to-use app. Works a treat

May 13, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your review, it was a treat to read!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Never had a problem with Starling

Never had a problem with Starling. The app is simple and easy to use.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks Rory,

Happy to hear we're providing a seamless service. Thanks for choosing us.

All the best,
Team Starling

Rated 5 out of 5 stars

Love my Starling account- just add sub management please!

Love my Starling account. Only thing I wish they’d add is subscription management!!

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for the review!

We'd love to here more about what you'd like out of this feature. You can let us know about any feedback or ideas you have through the help section of the app.

All the best,
Team Starling

Rated 5 out of 5 stars

No Problems and a good app.

The app is great and you can also use a desktop (as long as you have the app). It is very clear to see what you're doing and everything is easy to find. It's a better app than my other accounts for sure. Not much else to say except the saver interest rate could be a bit higher!

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for sharing your thoughts,

We aim to make the app clear and easy to navigate, so we're thrilled you agree. The online banking through your desktop certainly helps as well. Thanks for the feedback on the interest rates too.

All the best,
Team Starling

Rated 4 out of 5 stars

Reliable Online Banking for Travel

Everyone should have at least one online bank if it is reliable and secure like this. No foreign transaction or cash withdrawal fees, which made my holiday experience much easier. I also enjoyed using the easy saver account with a very good interest rate. Everything feels smooth and simple to manage.

May 30, 2025
Unprompted review
Starling logo

Reply from Starling

Hi Hasan,

Thanks for taking the time to leave us a review. We're always working to keep banking simple. It's great to hear our fee-free spending abroad has helped make your holiday hassle free.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Great online banking with a good, usable App.

Disclosure: No connection despite the same name!

Been with the bank for several years and overall the App is brilliant.
On occasion when I have needed to get something sorted or changed, it's been efficiently dealt with in a timely manner.
I enjoy using the App on my mobile & feel it is well designed with a pleasant User experience in mind. Nothing is hidden behind some obscure link or other.
I'm extremely happy with my use of Starling & I'm very happy to continue with the bank.

PS I find it far more pleasant to use my Starling App than most of the Apps for my credit cards. I was with another online bank as well but closed my account as it was just too messy and complicated. Sometimes keeping it clean, clear & simple is best.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for leaving us a review. Keeping banking simple is really important to us, so it's great to hear the app has been doing this for you.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Very good relationship so far

I've been with Starling for three years now and have had nothing but positive experience so far. I like "Spaces" since it's a very useful functionality to manage separate money pots. The app is extremely user-friendly and secure. Starling take the customer safety seriously too, release periodic articles and frequent in-app pop-ups to keep users informed and take necessary precautions, if required.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Alexandra,

Thank you for leaving this really positive review! We're all about making banking simpler, so it's great to hear these features have been helpful.

Happy banking,
Team Starling

Rated 4 out of 5 stars

Starling a great bank

I love how easy it is to save in the spaces its great you can move one quickly from a to b . A good bank app is easy to access.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Tracy,

Thanks for leaving a review. We're glad that the Spaces feature has been helping you manage your money. We hope to earn your fifth star!

Happy banking,
Team Starling

Rated 5 out of 5 stars

As new to starling it been great with…

As new to starling it been great with the help I needed
The experience is outstanding with customer service

April 10, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Andrew,

Thanks for taking the time to leave us a review. It's great to hear you've been enjoying banking with us, and have had such a good experience with our customer service team. We're available 24/7 if there's ever anything we can help with!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Absolutely wonderful app and bank so…

Absolutely wonderful app and bank so pleased I changed from Virgin which gave me nothing.

Love all the instant notifications, and features this app has to offer would highly recommend to everyone.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Garth,

Thanks for your review! We're glad to hear you've been enjoying banking with us, and making the most of the app's features.

Happy banking,
Team Starling

Rated 5 out of 5 stars

really great app for todays online…

really great app for todays online world, instant notifications , quick and secure to authorise payments, ability to budget with spaces , useful hints for analysing future spending. Handy tools for catagorising payments for integration with accounting software.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Edward,

Thanks for taking the time to leave a review. It's great to hear all these features have been helping make online banking simple.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Great account

Great account, easy access, good for travelling - no fees

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your great review, Julie!

We're glad you've been enjoying our fee-free travel.

Good luck planning your next trip,
Team Starling

Rated 5 out of 5 stars

Love the app

Love the app. Can get and search my accounts easily going back years - far easily than pdf bank statements. Reliable bank. Use all the additional spaces-cards and spaces areas which really help. Been on the app for years now. Customer services have been very easy to access with good responses.

Only one gap - We also have a joint account and wish that had a spaces-card too though it doesn't.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your glowing review, Emma!

It's great to hear you've been making the most of our tools. Thanks for your feedback about your joint account, that's a great idea, we'll be sure to share this with our team.

Have a wonderful day,
Team Starling

Rated 5 out of 5 stars

So glad I moved to Starling for the…

So glad I moved to Starling for the ease of banking, I can create spaces for everything, eg bills, insurance, holidays etc.
and cheques are so easy to pay in.
Also Responses are helpful and response times very good.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your review, John!

The Spaces are a great tool for money management, it really helps everyone be good with money! Our customer service team are here for you 24/7.

Have fun planning your next holiday,
Team Starling

Rated 5 out of 5 stars

Starling is a super slick easy to use…

Starling is a super slick easy to use bank app. Love them

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Hi Deborah,

Thanks for taking your time to leave a wonderful review!

We're so glad you're finding the app easy to use.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Fantastic banking service experience

Fantastic banking service experience, I always know where I’m up to with notifications and money coming in and going out. Wouldn’t bank anywhere else!

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your review, Christine.

Our instant notifications are super helpful for keeping track of your spending! We're so glad to have you on board.

Have a fab day,
Team Starling

Rated 5 out of 5 stars

Never thought I’d be so enthusiastic…

Never thought I’d be so enthusiastic about a bank, but Starling is fantastic. The app simply makes life easier and has great features. So whether you’re a business or individual I’d recommend their services.

May 12, 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for your wonderful review, Jollyon!

We're so glad you've been making the most of our features which have been making your life easier.

Happy banking,
Team Starling

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