So far my experiences with Starling have been very good - the app is excellent, and so is the customer service. The savings account rates aren't very competitive, though (Virgin money offer nearly 2%... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Starling has been, in the last few years, the best Bank App i've ever used and it's so easy to manage and understand. It has some good savings plans too and the use of spaces, to set up your goals an... See more
Company replied
Everyone should have at least one online bank if it is reliable and secure like this. No foreign transaction or cash withdrawal fees, which made my holiday experience much easier. I also enjoyed using... See more
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The app works well and gives all the services I expect. Please don't start, as other banks do, offering me discounts or points with purchases of other products. I want a bank to stick to the knitting... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.1
Great
46K reviews
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Reply from Starling
Hi Kim,
Thanks for taking the time to leave a review! We're glad to hear you're finding the app easy and useful!
If you ever have any feedback, please do let us know.
Have a wonderful day,
Team Starling
Amazing Anne Boden!
Great call response every time - what Anne Boden has achieved is AWE INSPIRING.
May 1, 2026
Unprompted review
Reply from Starling
Thanks for your shinning review, Anthony!
We're very proud to have had Anne lead us to where we are.
Have a wonderful day,
Team Starling
Love starling
Love starling. Simole and effective to use. It has different spaces you can divide up your money. Great service.
May 12, 2026
Unprompted review
Reply from Starling
Thanks for your glowing review, Faisal!
We love hear from our customers. It's great to hear you've been using our Spaces to help with money management, they can be really helpful.
Happy banking,
Team Starling
So easy with Starling
Love the Starling card while overseas. Easy to use and pay others who also have a Starling account
May 12, 2026
Unprompted review
Reply from Starling
Hi Christina,
Thanks so much for your lovely review. We're thrilled to hear that you're enjoying our services, especially the card while traveling. We hope you’ve had some fantastic trips and look forward to supporting you on many more adventures.
Happy banking!
Team Starling
Efficient and easy to work with- why…
Efficient and easy to work with- why use a high street bank when there are no banks on the high street.
May 12, 2026
Unprompted review
Reply from Starling
Hi Ken,
Thanks for taking the time to leave a review. We're glad to hear that you're finding the app efficient and easy to work with. If you have any feedback or suggestions, please feel free to let us know.
Happy Banking!
Took me 7 min 28 seconds to change a…
Took me 7 min 28 seconds to change a direct debit , awesome in this day and age.
May 12, 2026
Unprompted review
Reply from Starling
Hey There,
Thanks for taking the time to leave a review. We glad to hear your making most of the app.
Happy banking!
Poor customer service - untrustworthy
This bank is fine for small, basic domestic needs, but is poorly staffed, has awful customer service that is driven by cut and paste, impersonal responses, unhelpful, unsympathetic and patronising replies, and they are unable to handle simple international transfers. Their app is limited and if you lose your phone or are network there is no Web option and they will simply advise you to wait until you get your phone back.
They lost money that I was trying to transfer to a company in Italy, blamed me because I couldn't provide evidence that the bank account detail and the website were linked or provide the address of the business owner, wouldn't open a complaint for a week and was more than ready to close my account rather than resolve the issue and return my money.
The bank is untrustworthy, ill-staffed, unfriendly and inadequate.
May 12, 2026
Unprompted review
Reply from Starling
Hi Zani,
We've attempted to ask for more info through Trustpilot but we've not heard back from you. We're sorry to hear this. This isn't the experience we want anyone to have, and we’re genuinely sorry for the frustration this has caused.
We're limited by what we can see on social media but are keen to take a further look into this. Please feel free to give our team a call on 020 7930 4450. We're open 24/7. If a complaint hasn't been raised, please take a look at the following link on how to complain - https://www.starlingbank.com/how-to-complain/.
Again, we're truly sorry for the frustration and inconvenience caused.
Team Starling
Great banking app
it has everything i need and easy to use for saving money.
May 12, 2026
Unprompted review
Reply from Starling
Hi Tinashe,
Really happy to hear your finding the app easy to use and helpful for saving money. It's great to know you've got everything you need.
All the best,
Team Starling
Great account to use on your yravels
Being able to use my account abroad allows me to carry less cash.
Making exchange of services easier.
Very good rate of exchange on the account better than bank and hotels.
May 11, 2026
Unprompted review
Reply from Starling
Thanks for the review, Shirley,
It's always great to hear that we've made travelling more convenient. Hope you have some fun travels ahead!
Appreciate your support,
Team Starling
Amazing experience
Amazing experience, every single time I use the app. Absolutely no issues with the banking services. Very innovate products and solutions
May 11, 2026
Unprompted review
Reply from Starling
Thanks for the review,
Happy to hear you've had such a great experience with the app and everything's been smooth sailing. We're always working on new products, so its great to know you're enjoying them.
Thanks for your support,
Team Starling
Best bank that i have used
Best bank that i have used. Great things like spacers to create special pots of money, good interest rates on savings and great to have both a business and personal account - allows money to be quickly transferred.
May 11, 2026
Unprompted review
Reply from Starling
Thanks for the great feedback, John,
Happy to hear you're enjoying the Spaces and the interest we offer on your savings. It's also great to know your personal and business accounts are working well for you.
All the best,
Team Starling
Love spaces
Love spaces - gives me total control of my budget. Also great customer service which I haven't experienced with traditional banks for years.
May 11, 2026
Unprompted review
Reply from Starling
Thanks Natalie,
Means a lot to know Spaces are helping you keep on top of budgeting. This was always a goal for us. Great to hear our customer service has also stood out for you.
Appreciate the support,
Team Starling
Great experience so far
May 8, 2026
Unprompted review
Reply from Starling
Thanks for sharing,
Nice to know we've hit the mark across the board for you.
All the best,
Team Starling
The app is really easy to use
The app is really easy to use. On the couple of occasions I need assistance the customer service team were excellent.
May 11, 2026
Unprompted review
Reply from Starling
Thanks Pete,
Sounds like the app has been easy to use overall for you. It's great the team have been there to support when needed and got things sorted.
Have a great day,
Team Starling
No issues with lost debit card
I've had no trouble at all I lost my card twice, and it was replaced swiftly no issues. Other than that no problems at all
January 12, 2026
Unprompted review
Reply from Starling
Hi Bev,
Great to hear everything's been smooth of you, even when needing replacement cards. Happy to learn this was done for you swiftly.
All the best,
Team Starling
Never had a negative experience.
Everytime I've needed more than just typical banking, Starling has had options and answers when I contact them. For me? Ive never had a negative experience using Starling.
May 11, 2026
Unprompted review
Reply from Starling
Thanks for the review, Jason,
Sounds like you've had a really good experience overall. Great to hear that whenever you've needed any help, we've been able to support you.
All the best,
Team Starling
Reliable and innovative
Reliable and innovative, very good customer service. Interest rates on ISAs and Savings definitely not market leading, but otherwise a very good bank.
May 11, 2026
Unprompted review
Reply from Starling
Thanks for sharing this, Neil,
Great to hear you've found us reliable and the team have been helpful when you've reached out. Thanks for the feedback on the interest rates.
Really appreciate you taking the time to share,
Team Starling
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