StarNow Reviews 

After going through building a list of talents to cast that exceeded over 300 names. Starnow canceled my account with no warning or explanation of why other than people made serious complaints. Of the 200 remaining talents yet to be cast the contact list was lost to our company. Of the 38 talents actually cast only 24 had contacts other than messaging through Starnow. This means I have 14 talents who were cast to be on our television show without any way of confirming their information. This to me is unfair to the remaining 14 talents who had an opportunity who now have lost their opportunity because of the way Starnow handled the process. Update: It appears that Starnow has no measures set in place to check facts before rendering their decisions. Case is only clarified by their response to my review. There was never an e-mail send with an explanation. In fact the e-mail clearly stated they could not give me an explanation due to privacy issues. If there was an issue I should have been notified so it could have been addressed or resolved not just shut out of communications without warning. I stand by my review Starnow could have handled the entire matter better. Instead of helping the many they chose to let a few people rob those of the opportunity offered them.

I had the same experience that so many are having with the membership cancellation scam.
The only way they allow to cancel is to email them, which I did 3 times (over a year and a half) and just received no reply, then find out 6 months later I had been billed again.
Luckily I had paid through PayPal and once I lodged a claim with PayPal they actually replied to one of my emails, but I was only refunded for one 6-month billing period, because you can only register an issue with PayPal within 6 months of a transaction - so they scammed my money twice still! Even though I had screen shots. Very very dodgy and frustrating. Do not trust them with direct debiting anything from you.

I notice that StarNow has a lot of mixed reviews, let me assure you, I have had nothing but positive experiences through StarNow! I actually want to thank the people at StarNow for helping me get into the acting industry! Before, I was never given a chance but with StarNow, chances are always there! I have never had a bad experience and will continue to use it! Thank you StarNow!

From a very happy customer!

I cannot say enough POSITIVE things about StarNow since joining 3 years ago. I joined while recovering from surgery which prevented me of returning to healthcare. I joined for fun once having been a model & to occupy my mind with thoughts of a once dream. Well, because of StarNow and the platform & opportunities they present that Dream is now becoming a reality. I have met the most wonderful supportive people that have become great resources and eager to help and assist even if with just advice. The job listings are plentiful and well screened. On the off chance an issue arises it is extremely easy to contact StarNow & their staff responds w/in a day if not hours. They are also extremely personable in their correspondence. It feels like a warm uplifting community of like minded goal orientated people all supporting each others aspirations along with the staff. I am from the U.S and over the last 3 yrs Ive seen the expansion of job listings and upgrades! It gets better and better. Being in this industry Ive seen many online job listing services and none are as affordable either. Affordability was my initial reason for joining StarNow and now I stay for their Impeccable Service & the affordability is a bonus. This is only the second review Ive ever taken the time to do on a business but after a lovely reply I received from StarNow staff when I had a question, I felt they deserved the recognition. This site has truly been life changing for me & I recommend them on a regular basis along with telling people everytime i get another project and they ask how I landed another job. Thank you StarNow and Staff!!!

Someone had made a profile of me on starnow.co.nz, after making contact and providing my identification the profile was taken down within the day. Absolutely trustworthy. Appreciated their swift action.

Bad customer service and takes your money without you even knowing. I'm extremely dissapointed. I was a loyal user of StarNow in the past and in return, I get my money taken from my account when it wasn't made clear to me at all that I would be charged again. I had ended my starnow when it said my memberhsip was inactive then suddenly out of the blue I have been charged 3 lots of £18.99 out of the blue! I do not have the sort of money to go to waste like that and I have unfortunately suffered financially for the last few months in lockdown. The fact that StarNow are still holding onto my money after I've explained the situation is hurtful.

It seems to have a very poor customer service.
I have worked with different modelling agencies but this one is the worse I have ever seen.
The customer service is rubbish and if something is wrong they will ask you to cancel the subscription.
After COVID19 I did not get any job but still they charged me for abother 6 months subscription even though I announce I wouldn t be able to renew it.
Any other companies are very usefull and ready to help asking you to put on hold for a bit.
They don t deserve respect and will never recommend this again!!!!

I recently was charged for a subscription I had no recollection of getting. Aimee was fantastic in getting my refund taken care of in a quick and concise way whilst being professional.

Racist for black men

I would avoid using this company. The money went out from my account and Star Now refused to refund me.

Told me to read the terms and conditions of the contract even thou I asked to cancel the next day....

Very rude and verbally abusive

StarNow is a great platform that creates opportunity. Whether you are a beginner or experienced, there will be something for you. From Casting Agent to Actor and everything in between.

Highly recommended.

Very quick offers and friendly responses. The initial contact was excellent and I am looking forward to many more...

I cancelled my subscription (and deleted my profile for good measure) earlier this year, but I've just been charged again! Horrific!

Edit: Maddy, can I please have your email address so that I can contact you? I don't want to post my email publicly

I have been with Star Now for 14 years when they were in Golden Square London I must say they are the best Agency in London having tried others
Recently I did a shoot through them and waited 2 months for payment after sending 2 letters to the Company who were shooting the vidio
The Company did not respond so I got in touch with Star Now with whom I got the job.
They got in touch with the Company and sure enough they paid me
There are not many agencies that would go to so much trouble
Shirley Valentine

Star Now is not to be trusted. It takes money from you for nothing and won’t give refunds. I paid for 6 months and didn’t want it to automatically renew the subscription. I went onto their website and requested to discontinue the membership. It came up with “sorry to see you go”. It doesn’t send a confirmation email so I can’t claim the money back. It doesn’t warn you it will be taking the money so you don’t even know there is a problem until you get your card statement with the money taken. You can’t even close the account down so the only way is to tell your card provider. They are fraudsters.

To Star Now - my reply

I cancelled the subscription on the day I paid in January. As you well know your system doesn’t send out emails so there will be no record of my doing this. I thought I was dealing with a legitimate company so didn’t have any reason to do a screen shot. I put a message to you via the computer stating that I would like to postpone the subscription and didn’t want it to automatically be paid to you. In my opinion, and everyone else’s, you have taken the money without my consent. I am very angry about this

Been with them a couple of weeks now and I feel very silly and Naive. Why didn't I read the reviews sooner. I've paid for 6 months upfront so I can only hope things bet better.
I've applied for nearly 20 background/extra roles, some of them were advertised as urgent so obviously the people who posted the jobs were desperate. I haven't had 1 single reply from anyone or even had somebody view my profile in response to my application. It's almost as if the applications don't even reach the casting professionals.
Immediately after you apply for a job you get an automated message from Star Now stating how busy casting professionals are and that they don't always reply. This to me seems like Star Now's little get out close for not getting people work. I could understand not getting a reply if applying for a Hollywood film but 99 percent of Star Now advertisements are for unpaid student/indy productions. I refuse to believe these small production companies are too busy to even look at an application.
I will not be renewing in 6 months and I will take every precaution to make sure they don't take another payment from me without consent.

Before Mar 2019 They don't tell you on thier website that they'll charge you more than eg. A month subscription when you sign up. They tell you this information in your reciept email confirmation is small writing at the bottom of the page...
If I wanted to have my subscription go on for months i would have bought the 3 month subscription that is on sale. But yet again i realise after the 3 months they STILL charge you AUTOMATICALLY without you knowing. THAT ISN'T THREE MONTHS. How disheartening to not give me a refund.

There are still people out there who have not even received thier refund. Read the other reviews.

I enjoy being on the platform as you get an opportunity to apply for roles that suits and/ or support and empower each other. It is wonderful to read the success stories from all over the world. Sure you pay a small annual fee (dependent on which subscription you choose) but that's reasonable with any platform you go to. I am sure you can cancel anytime as well. I like the colouring design of StarNow website! Good luck to everyone on this platform. Keep going and never give up!

If you sign up to Starnow be prepared to have regular subscriptions taken from your bank due to Auto Renewal system! Starnow do not warn you that your subscription is about to expire OR give you any cooling off period after the first months subscription is taken! Its very underhand and sneaky the way it is done. There are far better casting sites to join than Starnow who treat their customers with respect!

Absolutely rubbish

Stay away from this wannabe platform. There are other decent British companies that do a far more honest job. Money grabbing and weird to deal with.
Only interested in the sign ups, no business acumen and offers very little to anyone spending there hard earned cash in hope for a better network of people.

Fake......... Please stay away.