StarTrack Reviews 470

We were home all day, put a note on our letterbox. I doubt the delivery person he got out of their van as no calling card was left. Tired over the laziness!!! Just do your job….now I have to wait to see where they are going to take my parcel which needs a signature on delivery

Attempted delivery 5 min ago when I'm at home. No knock. No anything. They don't even pretend that they are not lazy.

The company I bought an item from used StarTrack Express for returns, and I was given a consignment note to book a pickup. Over the phone, StarTrack initially said the parcel could be picked up anytime between 9 am and 5 pm, even though their website clearly states that a consignment should be available for pickup for a period of at least two hours. Only after I questioned this and was firm did they narrow it down to a two hour window between 10 am and 12 pm.

I also asked whether I would receive a notification when the driver was on their way, such as a text or call, and was told I would get a text. The two hour window came and went with no pickup and no notification. I then contacted StarTrack again. The person I spoke to apologised and said they would raise a case to follow it up. When I asked what happens now, I was told it could still be picked up today, but they couldn’t give me a specific time, just that it would be before 4:30 pm. I also asked if there was any way the driver could text me 30 minutes before arriving so I could leave the house briefly. I was assured that would be possible.

The driver finally arrived at 2:48 pm with no text, no call, and no explanation. When I asked why it hadn’t been picked up during the 10 to 12 slot, the driver said, “They don’t give us any information about that.”

This level of service is an absolute joke. StarTrack clearly doesn’t communicate with its own drivers, makes empty promises, and wastes people’s time. Their customer service is full of apologies but no actual solutions. Based on my experience and all the similar reviews online, this company seems to have no respect for customers or their schedules. I would avoid them completely if you have the choice.

Expecting the parcel at estimated delivery window, we ensured that we were home the whole time. Definitely did not expect the driver to come as QUIET as a mouse and leave stating 'attempted delivery' was made. Checked my app and to my surprise it said that the delivery was just attempted when we are at home awaiting the urgent parcel. No knock and doorbell ring. Only photo of 'attempted delivery', driver had time to snap one, but couldn't be bothered to knock!

Continuously late with parcel delivery. I get weekly packages, and I haven't had 1 full month of no problems. I have had tracked items just vanish. When calling the depot, you just get a run around. If I had any other options, I would be using them instead.

Abysmal service, not sure they haven't lost the package. Supplier also no accountability, have called and spoken to them, have lodged 2 complaints, have lodged complaints with supplier. Everyone is so sorry but don't/can't actually do anything, you ask for a supervisor, outcome doesn't vary, no solutions "it's out for delivery, you can check the tracker" it has been out for 6 days past its delivery date, I have no idea whether it will or will not appear.

They never attempt delivery in person, never ring the door bell, they always said it was unattended,
poor service

Lazy, Indifferent, and Unreliable

You should avoid any company that uses Startrack for deliveries. Drivers are incentivised based on the number of deliveries attempted, not on the quality of customer service. Your suspicions are correct; they never attempted delivery. Most of the time, they shove a card in your letterbox and run off.

Every driver should be required to wear a body cam that captures on video exactly how hard they tried.

Horrible experience, staff are unhelpful. Asked for callback from a manager which wasn't received, staff member didn't put through a depot collection request on my original call so had to wait an extra day.

Spent 150$ on express shipping, parcel stayed in a town 15 minutes from where I live for 24+ hours. Absolutely useless. Express Shipping isn't a polite suggestion, get my parcel to me ASAP. This is the problem with these big companies having little to no competition.

Attempted delivery lies
in my office from which i can see my front door and I received an alert on the Aus post app saying an attempted delivery was made but you were no in .
Absolute B/S
Nobody came within a 100m of my door.
Absolute shambles of a service

Utterly useless.
Didn't even bother dropping off parcel. DON'T USE THEM.

Start Track drivers are sucks. All they have is one job & never able to do it right. I ordered something for my mother’s birthday waited a month on delivery day they messed it up and didn’t leave the pick up card. I thought order is still in the way but it was sitting at Aus Post after a few days they send back to return address. I didn’t knew so I start contact & found out they send back without leaving any pick up card or msg. Really suck company I don’t even know how company surviving with crappy employees.

This company is the most shameful, discriminatory company i have ever come across. They are witholding my medications. I spent 9 hours on the phone yesterday, all recorded, with star track discrimination about my disabilities and hanging up on me and blaming me for my disabilities and my unmedicated state! I had informed them that i am high risk of seizures and i am by myself and could literally die if i hit my head, and they did not care. They refused medical priorities for medication, and would not offer a saturday delivery. They expect me to go five daus without medication.
I had a seizure last night, due to no medications, and i hit my head really hard.
They hung up on my ndis supports too!

Now im going to sue them, if they dont kill me in the next five days. They do not seem to comprehend that they are 100% liable in this situation as i am a legally vulnerable adult at high risk. The discrimination? I had informed them that the suicide rate was 80% in my disabilities, due to poor treatment, discrimination etc, and they still continued it. They wouldn't even tell me where my parcel was and i nearly had to report it as stolen!
Now? Aus post and star track have the entirety of ndia on them. They have ndia court that theyre going to be dragged into on the 20th of october, as i will be seeking compensation, loss of employment etc for their behaviour and refusal to deliver medications, whilst fully knowing the risk they put vulnerable people in. The ACCC, ASIC disability discrimination commission, the disabled and elderly abuse unit with the police will also be involved. Amongst others. My supports are currently organising everything to do this.

Avoid this company, they abuse vulnerable people behind closed doors, and they blame them for it, even when multiple pther parties are telling them, no, this is not appropriate.

I am also putting a police report in about attempted murder, as they are aware of my medical conditions and are failing to act, as every organisation in Australia has dury of care to disabled people.

Im going to sue each of you personally, then im shutting your rancid business down.

Shame on you!

Don't bother with Startrack. They are handing our express parcels over to the regular Aust Post system. That includes handing your express parcel over to Aust Post contractors who may not deliver each week day. Save your money. Startrack are on par with Aust Post. Thats why their overnight express is being delivered on day seven. Thats why your necessary medication isn't coming any time soon. Thats why you ended up in the ED. Absolutely appalling. It's not a service its a disgrace. Demand your money back, they're just lying and stealing money. Grubby.

Packages never come when scheduled to. Have to take time off work for signature on deliveries that never show up. Current delivery is stuck in a loop and once again hasn’t shown up. Urgent medication I can’t access now with no apologies or help

Overnight delivery 5 day later still no items.So it will be just under a week for next day delivery Next time I should walk to pick it up it would've taken me 4 days but I would have my medication now and not feeling like im going to die. Fast strak is like you'll get it when we deliver it. But not the day it's meant to come. THIS IS A NOT A NEXT DAY DELIVERY COMPANY

I TESTED STAR TRAK WITH OVERNIGHT AUS POST
OVERNIGHT AUS POST ARRIVED FROM TASMANIA TO GLADSTONE IN 2 DAYS
STAR TRAK FROM MELD STILL NOT DELIVERWD AND SEEMS STUCK IN DEPOT GLADSTONE
I LOST MEDICAL SUPPLIES THROUGH STA TRAK AND WANTED TO SEE WHY
NOW I KNOW WHTHEY ARE LAZY AND USELESS AS DELIVERY AGENTS

ABSOLUTE WORST courier in the World.
Medication for cancer being delivered- guaranteed next day. Picked up Brisbane, yesterday arrives this morning at depot and out for delivery- at 10am and they only deliver til 5pm- called them and they claim cant contact the driver- load of BS - its a courier company.
If i could give ZERO stars i would.

POS this company and should be foreclosed

I wish I could leave less than one star. Terrible company to deal with. Drivers are rude and incomptent , parcells never arrive on time, scans show the wrong info, and no one seems to know what is going on within the company!