State Insurance Reviews 

I have been with State for a number of years have both Car and Contents insurance. Yes there are long wait times when phoning in but what can you do. If it’s important, Wait! I had to get my phone replaced and within 3 days I was holding my replacement. I lodged my claim online, within an hour I got a call to let me know I needed to provide a couple more documents. Done. They took a day to review required documents etc. By the next day I phoned in (wait time: 15mins) to confirm they have received required documents etc. And all within my 5 minute chat it was accepted and forwarded to Noel Leeming. Phone purchased an hour later. Great experience overall. Thank you to James and Georgia and the team at State.

If there was less than one star, I'd gladly use that. The customer service is well below standard due to poor procedures. First when you call you have to listen to multiple messages only to be told wait time over 2 hours. When you eventually get through you speak to a different person each time only to realise the person you last spoke with never updated your claim details. Then, after 3 weeks you find out no property assessor has ever been appointed despite being told otherwise. Meanwhile water is running out of our wall and causing more damage. DON'T use State!!

Not even a customer, just a third party whose car was hit by a state driver. 9 calls each one at least one hour long, and this was just a fender bender, EVERY single time we were given incorrect information by the call line, calls and emails never returned, every single part of the process was done incorrectly by state, including address wrong, phone number wrong, this was capstoned today by being told by them on the phone that they do not check emails after being told by state multiple times to email them. This company is a joke. Go AA people, can't recommend them enough.

This company is exactly as it says, a state.

Impossible to get through on the phone, don't respond to emails. Very poor customer service.

Have been with state fir about 4 years as a business customer not bad at claim time but waiting on hold for up to an hour useless. Taking 2 and a half weeks to refund my policy after canceling because aa is cheaper is totally useless too long in my option should have got it in a day or two was told 2 diffrent things by two diffrent people on two diffrent days get yr facts straight with customers before telling them lies

Worst customer care, non responsive over the emails and phone calls, the customer care team does not know what they are doing, they just ask us to send email and never responds to email and call back as promised, not recommend to any one, the team work like not to get things done

useless company trying to sort out a home claim for over 7 months. I can't get hold of anyone after multiple attempts on email, phone, and social media. I will be canceling once I eventually get paid out. Do not use this company

Impossible to contact claims. They expect you to wait on the phone all day with no call back service. I've been trying for three months with no response to emails. Hopeless!

Trying to get through is a nightmare at the best of times !!!!
Ive tryed 3 days in a row waiting over 2 hours each time. Unless you are retired people dont have the time to sit on hold.
Ird has a great system which i think State needs to adopt is the request a call back. This will save alot if time .
Also an update on the State app would be good also
Ie. A chat icon so people could leave a message regarding claims ect. I have a claim at present for my vehicle and the person on the phone was finding it hard to understand english , he was trying his best. It would be very helpfull to be able to write my own Statement on the events that took place as i noticed it was written so differently to what i had said. One other thing that would help is a portal to be able to upload pics straight to my personal claim.
Bit fustrating still waiting to get things sorted😬

Cant get through to the call line, took 3 hours last time. Absolute p*** take, should be illegal.

Appalling wait times, back and forth, now 1hour 36minutes on the phone with operator who has to go back to her supervisor each time.....

Poor customer service. I just didn't want to talk after canceling my insurance but representative wasted my 15 minutes for nothing.

2 hour wait times, and 2 weeks to respond to email totally useless company

I know it is really really busy time but don’t have your clients wait on the phone for 2 hrs only to be cut off !!! Two days in a row !!! No way to email and the app does not allow contact ….. hardly a service

Absolutely the worst customer service i have ever had. Wasted my entire morning trying to get answers to my questions and to get an address change and my policy emailed to me. I had to call back three times and three times go over the entire scenario again plus the last mess up by the last person i spoke to. Rude+++++, absolutely no help whatsoever and the last time they just left me on hold for an hr and i finally hung up. I will be cancelling my policy and going with a far better company. Never got a single apology even when they realized they were wrong. absolutely despicable and abhorrent treatment. quite happy to take my money though. DO NOT GET INSURANCE THROUGH THIS COMPANY!!

The person answered my phone has only basic English skill or was trying to play dumb because I was asking information regarding a claim. I was not even trying to make a claim but asking information regarding it. After paying them for more than 6 years, this is the kind of service I got.

Very bad experIence. called them 3 times ask something but after waiting one hour each time, didn’t not get any response. No one answered the call.

Joke of a company. Where did service go?!

Premium has doubled since 2020 and they can only provide me with generic info and I don't even have a name of the person who I am dealing with as they haven't provided.
The one claim I have had since being with them since 2016 was a pain to try get covered.
I've stuck it out hoping there was a level of loyalty to customers - absolutely nothing.

You will not be able to get through to support. I have been waiting on phone all morning