We had a leaflet offering much cheaper AA breakdown cover when bought with car insurance. The website was easy to get quotes for both cars but I had questions so called on the phone. The guy I spoke t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Done it all an internet No problems…
Done it all an internet No problems quick and easy to do.
Clear communications with agent who…
Clear communications with agent who knew what he was talking about.
The AA InsuranceAA site was absolutely amazing
The AA site was absolutely amazing! My Son came to my home with his Laptop and within 20 minutes the car insurance was sorted. We got a really good deal and I would definitely recommend anyone to go down this road. Thank you very much.
Really helpful and patience with me.
Quick to do and made easy
Super easy to navigate the insurance…
Super easy to navigate the insurance it's also a lot cheaper than the company I was with
The lady that helped sort out my car…
The lady that helped sort out my car insurance was very polite patient and helpful .nothing was too much trouble .
Not the best experience
When I called to add another car to the policy I already have and do not feel I was offered the 15% discount suggested on your advertising for a 2nd car, I was just offered the online price. I was also told I had to remove my no claims on my other car insured with a different company, I was not told this would either not be possible or cost me. I contacted my other provider who said I couldn’t remove it or if I did it would cost me over £300 just for the remaining month I have left on this policy when I called back to the AA for advise I was told no all I actually had to do was obtain proof of no claims so back to my provider and I got this emailed it in and was advised no I needed to change my policy with a new cost as I didn’t have no claims .. all in all not a smooth or enjoyable morning which left me spending more than I was quoted, also the fact I already have one car insured with AA but cannot log on with my email address for a 2nd is ridiculous and the reply when I questioned this was that I need to set up a new email address if I want to use the online facility for this new policy.. madness..
Car insurance AA
Very easy process to set up and competitive quote from the AA, thanks. clear instructions and paperwork came back via email very quickly
Seamless transaction to purchase car…
Seamless transaction to purchase car insurance,clear process from start to finish
Made clear what the policy covered
Made clear what the policy covered. Very speedy and friendly in the approach
easy to complete
May use AI-assist with repliesRead more
After a some phaffing around trying to…
After a some phaffing around trying to get the accident details reported via the app , I was called back by a human and from then on the service was excellent and highly professional.
Repairs and replacement vehicle all sorted seamlessly.

Reply from The AA Insurance
House Insurance
Comprehensive information given when I rang to clarify certain points. Policy works out at half of my renewal quote from my existing company. As yet I have to delve into the small print but as far as I am aware the policies are comparable.
AA car insurance, a name you trust.
I was with Ageas car insurance, but this year the quote was almost double what I paid last year. I had made no claims or anything, plus I had 9 years no claims.
The AA quotation was very competitive for the same level of cover so I gave my money to them. Very straightforward and easy to take out insurance with them, and they are a big name. I have my breakdown cover with them, so I knew they could be trusted.
Very easy with A A.
Very easy to talk to. Very pleasant person. Gave me all the information I needed.
My current insurer raised my premium…
My current insurer raised my premium despite no claims fo a number of years. Despite receiving some discounts the AA was still considerably cheaper. It was not the cheapest on the comparison sites
Competitive quote with a great company
Easy to get a competitive quote and AA is a well established company with a really good reputation which I believe guarantees value for money

Reply from The AA Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







