First time we have had car insurance with the AA, although we have had breakdown cover with the AA since 1986 and are Gold members. Your Website is so easy to use compared with many other company's.... See more
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Unfortunately, I did not get the name of the advisor, who helped on the phone. I had got a quote from the online application, but was unable to retrieve it. The lady who answered my call identified th... See more
I went on confused dot com after my renewal with direct line had gone up to just under £500 I saw aa gold and this was excellent giving better deal and 250 pounds less. I now have my aa gold insurance... See more
This is a 'purchase' review, I haven't (and hopefully won't need to do) reviewed use of the policy for claims. Sign up/purchase very easy with informative on-line page options. Geed value for mone... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
46K reviews
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Competitive pricing every other year.
I seem to flit back and forth every other year which seems to be when their prices are competitive. Been with them for break down over 25 years. Overall really happy with them.
August 10, 2026
Being able to speak to a human being…
Being able to speak to a human being who was most helpful.
August 10, 2026
Good app all went smoothly
Good app all went smoothly and glad to know there's a phone number I can call
August 8, 2026
Call centre takes 15 minutes to answer…
Call centre takes 15 minutes to answer call. Insurance documents not in my account 2 days after set up.
August 10, 2026
It was quick and I had a problem with…
It was quick and I had a problem with my no claims
but they said I can send it by post so I did
August 6, 2026
Price good.Easy to enter details
August 10, 2026
Straightforward process
The process to get a quote was straightforward, and the options to pay were very clear. Once I had made the decision to proceed I received all relevant info and documents.
August 8, 2026
Easy to set up insurance and at a very…
Easy to set up insurance and at a very competitive price for the cover I required
August 10, 2026
Excellent value, with solid reliability of the AA
Used Money Supermarket for comparisons, chose the AA and followed the link to the AA site. Answering all the questions online was easy and straightforward and breakdown cover was easily added. The solid reliability and good reviews of the AA was a big factor in my decision and the premium was excellent value for money.
August 8, 2026
Great car insurance cover
The process to get insurance cover was simple and easy to follow. Signing up to the website also proved simple to accomplish. The AA cover also proved to be one of the most competitive on price.
August 10, 2026
Easy to plan ahead!
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Straight forward from filling in forms…
Straight forward from filling in forms to final payment
August 10, 2026
Reply from The AA Insurance
Great to hear everything was plain sailing 🙂.
Straightforward & Efficient
August 2, 2026
Arranged my quote online then spoke to…
Arranged my quote online then spoke to a representative on the phone who explained everything and made sure I had the right cover before I paid the price I got from my online quote
August 10, 2026
Having had a really good experience…
Having had a really good experience with AA motor insurance I decided to use AA for home insurance as well. It was easy to do on line and fully covers all my needs. It is also very competitive priced so I am very happy.
August 10, 2026
Breakdown response 3/5
Breakdown response 3/5
Insurance ease of purchase 5/5
Insurance claim handling I’ve not experienced and hopefully never will👍🏼 breakdown experience was terrible several failed attempts to recover my vehicle resulted in the police recovering it and charging a fortune then having to recover from the police approved compound to a garage miles away no the experience you would expect. Hopefully aa recovery has improved since then.
August 10, 2026
The lady I spoke to
The lady I spoke to. Was very helpful. And didn't take to sort me out my renewal reminder you posted on 5 July. I received it on the 8 aug.
August 10, 2026
Really easy to renew
Really easy to renew house insurance. And good to be with a familiar, established company. I also have car insurance with the AA.
August 10, 2026
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