The AA Insurance Reviews 41,427

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,816 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding it significantly more competitive than other providers. People also consistently praise the service, noting its efficiency and the helpfulness of the staff. The website is described as easy to navigate, contributing to a smooth user experience when obtaining quotes and setting up policies. Consumers are particularly satisfied with the value for money, appreciating that they receive comprehensive coverage at a reasonable cost. Many reviewers found the process of switching providers or getting new insurance to be straightforward and quick.

What people talk about most

Price

Customers consistently note positive experiences with price, finding it very reasonable and competitive. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Website

People report positive experiences with the website, finding it easy to navigate and use for obtaining quotes... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and clear... See more

Value for money

Clients share positive opinions on value for money. Many customers report excellent coverage for a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a leaflet offering much cheaper AA breakdown cover when bought with car insurance. The website was easy to get quotes for both cars but I had questions so called on the phone. The guy I spoke t... See more

Rated 5 out of 5 stars

As I said in another review, "It was very good dealing with AA insurance, but we will really see how good it is on renewal. " I hope it's not like we have been treated by our old company, after not cl... See more

Rated 5 out of 5 stars

The initial application process was very made via the AA website and this was followed up by a phone call and the advisor was extremely helpful and answered all my questions. I cannot think of reason... See more

Rated 5 out of 5 stars

Claim ref number AAS564488 On March 28th I was involved in a 3rd party fault accident and contacted my insurance company who took immediate action to sort out my car & have a courtesy car delivered.... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

41K reviews

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Rated 3 out of 5 stars

Not the best experience

When I called to add another car to the policy I already have and do not feel I was offered the 15% discount suggested on your advertising for a 2nd car, I was just offered the online price. I was also told I had to remove my no claims on my other car insured with a different company, I was not told this would either not be possible or cost me. I contacted my other provider who said I couldn’t remove it or if I did it would cost me over £300 just for the remaining month I have left on this policy when I called back to the AA for advise I was told no all I actually had to do was obtain proof of no claims so back to my provider and I got this emailed it in and was advised no I needed to change my policy with a new cost as I didn’t have no claims .. all in all not a smooth or enjoyable morning which left me spending more than I was quoted, also the fact I already have one car insured with AA but cannot log on with my email address for a 2nd is ridiculous and the reply when I questioned this was that I need to set up a new email address if I want to use the online facility for this new policy.. madness..

May 7, 2026
Rated 5 out of 5 stars

Car insurance AA

Very easy process to set up and competitive quote from the AA, thanks. clear instructions and paperwork came back via email very quickly

May 11, 2026
Rated 5 out of 5 stars

After a some phaffing around trying to…

After a some phaffing around trying to get the accident details reported via the app , I was called back by a human and from then on the service was excellent and highly professional.
Repairs and replacement vehicle all sorted seamlessly.

April 15, 2026
Unprompted review
The AA Insurance logo

Reply from The AA Insurance

That's brilliant to hear Brian, thanks for the review.

Rated 5 out of 5 stars

House Insurance

Comprehensive information given when I rang to clarify certain points. Policy works out at half of my renewal quote from my existing company. As yet I have to delve into the small print but as far as I am aware the policies are comparable.

May 11, 2026
Rated 5 out of 5 stars

AA car insurance, a name you trust.

I was with Ageas car insurance, but this year the quote was almost double what I paid last year. I had made no claims or anything, plus I had 9 years no claims.

The AA quotation was very competitive for the same level of cover so I gave my money to them. Very straightforward and easy to take out insurance with them, and they are a big name. I have my breakdown cover with them, so I knew they could be trusted.

May 11, 2026
Rated 5 out of 5 stars

Competitive quote with a great company

Easy to get a competitive quote and AA is a well established company with a really good reputation which I believe guarantees value for money

May 8, 2026
The AA Insurance logo

Reply from The AA Insurance

We're over the moon you found the policy to be competitive, and you've joined us this year.

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