The fact that I can actually TALK to a human being is the great thing that most of your competitors don't seem to grasp. They would rather let computers do all their business, which saves THEM time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
selecting AA and getting a quote was easy. The ability to choose the right policy for you was helpful. Easy to see where AA were superior to others on offer in terms of cover and price. No hidden extr... See more
It was the right insurance we wanted for our new car with everything included at the best price for the model we have. In addition, your call handler was most helpful and your phone was answered strai... See more
My experience of reveiwing my EV car insurance this year was a bit mixed. My previous insurer (Aviva Zero) declined to even quote, saying my type of policy would no longer in line with their expecte... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
43K reviews
Asks customers to review
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Problems with the web site was unable…
Problems with the web site was unable to pay on line I had to ring direct to pay. Once I got to speak to some one everything was fine.
June 3, 2026
Bought my car insurance online after…
Bought my car insurance online after they came up on a comparison site. The price was excellent for the gold standard and the process was very easy to complete.
June 3, 2026
Don't use as bad customers service and…
Don't use as bad customers service and lies about things and had to go to financial ombudsman and they lied to them and got away even if I had evidence of my side. They want more money from me. I left AA and gone with a new car insurance company better customer service. As not even saying sorry to me and not caring how bad they been to me. I will never use AA again.
June 1, 2026
Unprompted review
new insurance and so far the AA have…
new insurance and so far the AA have been fist class all the way.Very helpful nothing to much trouble.
June 3, 2026
Straightforward website, easy to understand. I like the app as its very comprehensive .
Straightforward website, easy to understand.
June 3, 2026
They were very helpful and understanding…
They were very helpful and understanding our difficulties required using our computer. Overall we are very satisfied.
June 3, 2026
A good price for a good product.
June 3, 2026
I was hoping my car insurance would be…
I was hoping my car insurance would be less as my car is parked in the driveway when not in use
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Insurance
We're over the moon to hear this, Peter 💛🚗.
Competitive price giving full details…
Competitive price giving full details of Policy terms & conditions, immediate access to all documents and range of additional benefits if required.
June 3, 2026
I tried a couple of companies with good…
I tried a couple of companies with good prices but the process got really complicated eventually I found your quote which was good compared to my previous companies renewal price and I found the process easy to get through and pay as it’s always a chore when you’re satisfied with insurance company but they don’t appreciate your loyalty
June 2, 2026
Easy to follow and good IT processes
June 3, 2026
Easy to obtain and good value
Easy to obtain house insurance through the AA, and a good price whilst the cover is good too.
June 3, 2026
Easy website good price
June 3, 2026
Seemed all straight forward & clear
Seemed all straight forward & clear. Fair bit of information needed but that's to be expected.
Insurance details were clear enough. Payment easy.
June 3, 2026
Reply from The AA Insurance
Wonderful 😀.
So easy to use and very competitive…
So easy to use and very competitive pricing for what I consider to be one of the best insurers in the country.
June 3, 2026
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