The fact that I can actually TALK to a human being is the great thing that most of your competitors don't seem to grasp. They would rather let computers do all their business, which saves THEM time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
selecting AA and getting a quote was easy. The ability to choose the right policy for you was helpful. Easy to see where AA were superior to others on offer in terms of cover and price. No hidden extr... See more
It was the right insurance we wanted for our new car with everything included at the best price for the model we have. In addition, your call handler was most helpful and your phone was answered strai... See more
My experience of reveiwing my EV car insurance this year was a bit mixed. My previous insurer (Aviva Zero) declined to even quote, saying my type of policy would no longer in line with their expecte... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Provides the car insurance cover we…
Provides the car insurance cover we require at a reasonable price, using a reputable insurance company, that can be trusted.
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Insurance
Love to hear it 💛.
I've been with AA before and it's good…
I've been with AA before and it's good value straight forward insurance....I've never made a claim against them so not able to comment about that side of it
June 3, 2026
Easy website to understand and good…
Easy website to understand and good price nice people
June 3, 2026
Reply from The AA Insurance
😁💛.
Really good price,
June 3, 2026
Reply from The AA Insurance
Hi there, we're sorry to hear this and we hope you're okay. Please reach out to the team by calling them on 03433161617 and they will be able to get it sent for you.
Easy to use
The overall completing of the questionnaire for the car insurance was very straightforward and the end result was surprisingly inexpensive. The logging in was not so straightforward
June 2, 2026
I found the AA competatively priced for…
I found the AA competatively priced for a 5 star defacto policy, and are easier to contact by phone for assistance with completing the application, which is probably a more custimer friendly approach paticularly for persons who may not be as confident online as others.
May 10, 2026
Phone numbers please!
Everything is fine except the difficulty of getting phone numbers in case I can't get an internet connection. I still haven't managed to find a number for the breakdown service.
April 17, 2026
Reply from The AA Insurance
💛.
Good comparisons and quality products
Good comparisons, covered everything I felt I required
Fair quote and easy to understand cover
Used AA insurances before many yrs ago
June 1, 2026
Insurance quote went up £100 in 24…
Insurance quote went up £100 in 24 hours ?? How is this possible ?
June 2, 2026
Reply from The AA Insurance
Hi there, we appreciate the review. Insurance prices can be subject to change for many reasons. We hope you're okay and got sorted.
Excellent cover for a great price
Great choices from AA. Very competitive prices too. I’d been with the same company for insurance for years but AA beat them on cover by quite a lot and that was with taking out their top tier cover. Very pleased.
May 15, 2026
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