AA has what I believe to be a unique offering - it's easy to get a quotation online AND then to be able to speak to a knowledgeable, helpful and courteous member of their UK based staff to answer any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... See more
Change my car insurance to the AA, great cover and a lot cheaper. Then changed our home and contents insurance to the AA - exceptional cover, not the cheapest but £125 less than what my previous insur... See more
Company replied
I had to call out the aa due to my mgs5 loosing all power. The weather was absolutely terrible and initially I was told that the visit would be delayed by a day. The fitter turned up a couple of hours... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
50K reviews
Asks customers to review
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AA Car Insurance.
User friendly website & was very easy to set-up my car insurance. Hassle free.
I only wish I had transferred my policy to the AA a lot sooner.
November 7, 2026
Reply from The AA Insurance
We're pleased to hear everything went smoothly, Paul. Thanks for leaving a review.
Easier to understand what I was getting…
Easier to understand what I was getting and what was not included
November 7, 2026
Excellent
I’ve been with my insurance company for 12 years and I got my exact same insurance from AA Gold for £140 less. Brilliant
November 7, 2026
easy transaction
November 7, 2026
I've made three requests for a hard…
I've made three requests for a hard copy of my insurance policy, with no success, apart from that everything is great
November 7, 2026
Reply from The AA Insurance
Hi Mrs Wilson, we're sorry to see this. If you can contact us on 0370 533 2211, the team will help investigate this with you.
Competitive price & easy to set up.
Competitive price and easy to set up online. Decent cover and able to make amendments online without an admin fee.
November 5, 2026
Reply from The AA Insurance
We're delighted to hear we could be competitive for you, Dave. Thanks for leaving 5 stars.
Although I have excess protection
Although I have excess protection, they ultimately charge that excess on your next year's policy. Agea was unable to provide the next year's cost of the policy.
November 7, 2026
Unprompted review
Reply from The AA Insurance
Hi, we're sorry to hear you've been left feeling this way. Renewals are calculated using a range of factors. We'd encourage you to contact the Insurance team directly, who'll be best placed to discuss your excess and any questions about your premium.
I have just joined 2 days ago
I have just joined 2 days ago. and you are asking me to give you a rateing? ill give you 1 at moment.
November 7, 2026
Reply from The AA Insurance
Hi Gordon, all aspects of the insurance journey are important to us, including the quote and joining process.
Excellent service
We arranged our home insurance with David. He was very helpful, informative and dealt with it all efficiently and promptly. Would not hesitate to recommend.
November 5, 2026
I liked the fact that the premium…
I liked the fact that the premium quoted was the cheapest that i saw
Apart from that there was nothing special about the service and i wish you took Amex
November 7, 2026
Reply from The AA Insurance
Hi John, thanks for sharing your feedback and we hope everything got sorted for you.
Great quote and easy buying process
Wanted quotes for car insurance and The AA came up on a number of comparison sites. Not necessarily the cheapest but never heard of the cheaper companies and therefore didn't want to use them. The AA is of course well known and therefore I didn't have any hesitation in buying their insurance - great price as well! The process was quick and easy, able to include add-ons if needed, and the documents easily available online.
November 3, 2026
It's impossible to pay online
It's impossible to pay online, and I had to ring, wait whilst I listened to irrelevant rubbish. In total 15 minutes wasted, when a one minute click of a button would do.
November 7, 2026
Reply from The AA Insurance
Hi Ian, we're sorry to hear about the difficulties you had online. We hope the team were able to help get everything sorted with you.
Excellent Service
Rang to take out car insurance. Very pleased with the service I received and the price was very competitive.
November 7, 2026
Phone call was direct professional and…
Phone call was direct professional and politely handled.
November 7, 2026
Reply from The AA Insurance
We're pleased to hear about the service you received, Mr Jarvis. Thanks for leaving a review.
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