STA Travel US Reviews 

If you have the quality of the quality, you can uncover the business

My airfare booked with STA Australia due to covid-19 has not been paid after 82 days even though I am eligible for a refund after 60 days. They keep telling me the same excuses “backlog” whenever I asked them about my refund.

Wrong dates, luggage not included twice, no rude or late response to emails.
Now been four months if complaints and still not had an apology or a refund for the additional luggage charges.
Would advise against using them.

I had the pleasure of working recently with STA Covent Garden agent Catryn Scantlebur for a holiday booking to Greece. Cat was SUPERB. She stayed on the phone with me for nearly an hour initially identifying flights and hotels in Athens and Santorini that would suit my schedule and budget. She also spent additional time looking up alternative hotel options until we settled on the most appropriate arrangements for me. Cat was incredibly personable and conscientious, going beyond what I believe is the extra mile.
I will definitely be using her services again in the future.

Can't help when anything wrong happens with your flight. Made our whole situation worse and even stopped the airline from helping us. Then took no responsibility. AVOID.

Don’t trust this company because they are awful. Health warning - dont buy multi leg flights because you get trapped and they don’t care !!!

Terrible service and no after sales service!
Booked and paid for a package at one rate, friends booked and paid for the same package after us and got a cheaper rate. When asked why, the agent said nothing can be done.
Then booked and paid for a hotel in Argentina, facilities were fine, then got moved due to renovations which we get, but then got moved a third time because STA had overbooked the hotel as per the branch manager? When asked why can we not be moved to a hotel with the same facilities as we initially sign and paid for we were informed that we would be liable for costs? Friends who booked after us have been fortunate enough to stay at this hotel while we were moved out. Then also to be told by the BM that we can ‘just walk 350m’ to the sister hotel if we want to use this facility??? How is this normal to share with your clients???
All I received today was an email to say sorry we cannot accommodate you at your requested hotel...
Unacceptable follow ups and service which is very poor to say the least!

We fly next week and this is extremely unsettling!

I booked a 5 week trip through STA and they were fantastic. Emma from the Newcastle branch dealt with my booking and organised everything including flights, tours, accommodation and insurance which made the whole experience very easy and enjoyable. The staff have a real passion for travel and are extremely knowledgeable so can tailor everything to your individual needs. I’d highly recommend and will definitely use again in the future.

We were mis sold an upgrade for a trip we booked with them, when speaking to them regarding the complaint they kept ignoring the main point we were trying to complain about and making it seem like our fault.

Once they have taken your money they literally do not care and do not respond to your emails or phone calls. Had an email from my agent saying she would call in 15 mins when she had figured out how much our upgrade would be as she was just converting it into £! 3 weeks later I got an email after sending her email after email after email.

STA travel card was also a joke didn’t work, wouldn’t let me load money onto it wasn’t showing my transactions. Emailed my agent surprise surprise NO reply so had to call the travel card people from America which cost me a lot just to try and sort it out, which after 5 days was working again.

AVOID USING STA!

Ordered an STA travel card. I'am pretty sure that the card has been cloned and we've been robbed of over £150. When contacting the "customer service team" I get painfully slow responses and have so far been unable to get any useful information. Great you can cancel the card and investigate. What help is that while I am still in Vietnam. Absolutely dreadful and disgustingly slow response. Since getting the card we have been unable to top it up, I had to call one of the stores in the UK so that we could have money on it as the website wasn't working, which was a fun unexpected cost and we have had the transaction list not work too which delayed us realising that we had money stolen by half a day.

I have had the worst possible service from STA. I had booked onto a tour in India, I had several confirmation emails from them, and a reminder of the tour 10 Days before I was due to travel. the day before I was due on the tour I called to check some details and was told by the tour company, not STA, that my place had been cancelled off the tour. I asked STA what was going on and to try and fix it, the day I arrived in India they apologised, recognised they had made a mistake but said they couldn’t get me on a the tour as it was now full, I was left with no accommodation as a single woman travelling on my own arriving in Delhi with nowhere to stay that night and all they did was offer me a refund which would take 14 days to go through. They ruined what was meant to be an amazing trip to India and offered no help whatsoever.

STA Travel is absolutely unhelpful and they have a terrible attitude my boyfriend and i booked a package through them 6 months ago paid in full at the end of August we then started following the Bali issue over the past weekend we then found out that it was really bad in Bali we contacted STA Travel Menlyn this morning and spoke to or Travel expert Dohne who was so unhelpful and still hasn't given us feedback as to what we should do if we cancel we don't get any money back which i believe is ridiculous i hope this gets to the correct people because i'm deeply disappointed and unhappy we have no time left and this company decides to have a don't care attitude with us it completely disgusting and unprofessional

Used this site to go to the states. Amazing prices and really easy to use site. Made it easy to travel to the states and would highly recommend.

Has anyone here have their complaint resolve with STA travel? The complaint resolution with this company is absolutely disgusting! They're trying to wriggle they way out of the complaint to try and avoid liability. If you guys have any similar complaints or complaints that remain outstanding, let me know. Let's try and band together and expose this company for what it is! Contact me on Facebook - Marie Shakespeare. If we try and deal with this as a group they might finally try and resolve our complaints. Or better yet take to Dailymail.

Going to Australia in a few weeks time . Purchased the "no stress" visa package . No stress ? Should be done for CPR . The visa passed off fine which was good but the set up of a bank account , atrocious . They booked me in for two different appointments and missed them both . I've had to call up to try get this sorted and the guy from Aberdeen had no idea and transferred me to the Cambridge branch which I have no affiliation with as I booked in online . I've called up the online team today after receiving the correct number . He said leave it with me I'll get back to you , this was at 9am and i haven't received anything . Do not buy the no stress visa package unless you want to pay about 80 quid more than just doing it yourself and probably saving you the trouble of going with this one . Please remove the no stress from the slogan .

Absolutely shocking company to deal with post booking.
Take my advice & do not use them - their service after booking is awful.

The knowledge of the staff at STA makes them really useful when booking your trip. The flight prices are very competitive, especially if booking a round-the-world trip, but don't bother with their add-ons. The reason for 4 and not 5 stars is that some of their staff (they obviously get incentives for extra sales) are a little too pushy trying to sell packages that are much cheaper to organize when they get there...unless that's your thing.

Just had a very positive experience with James at STA Travel.com (the American website--seems to be different staff for different countries?). I had spent an hour or so going through various flight aggregator / search engines to find good prices / times on a fairly complicated trip, and STA had the best prices. I put a flight in my basket, entered my payment info, clicked pay and ... received a confirmation screen showing a price $500 than the price that had been shown in my basket.

Suspecting that I had just entered into what was going to be a budget airfare nightmare, I said a few (many) pretty choice words, screenshotted everything, and fired off a blistering email to STA telling them there's no way I was paying this. James from STA got back to me and told me that the fare-class I was buying expired literally as my transaction was processing (midnight 30 days before departure), meaning that STA was on the hook for the $1400 ticket, and their computer system didn't have any record of the previous price, only the final sum.

I sort of grudgingly accepted that this kind of thing happens when you try to book cheap tickets, and was going to just initiate a chargeback, write a pissy review and let Visa deal with it. However, James got back to me and told me that he had gone to bat for me with a higher-up, and that STA would eat the $500 difference, charging me $900 for a flight that would now cost them $1400.

This was, to my mind, a pretty phenomenal bit of customer service--a company willing to lose a not insignificant sum of money to keep a promise to a customer--and I thought it was worth writing it up so that others would know about it. Thanks, James.