Eden Retreats Reviews 

182
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beautifully presented farmhouse, well equipped and Charlotte is a wonderful host. She saw to all our requests and as it was my sister's birthday she presented her with flowers on the day. That's the... See more

Rated 5 out of 5 stars

We had a lovely stay at Valley View. The property was ideal for a group of 8 + dog - comfortable and plenty of space, well equipped, lovely garden (including fire pit) and views. Particularly loved th... See more

Company replied

Rated 5 out of 5 stars

Suberb high standard of accomodation. Excellent for our dogs, closed in field for normal exercise and well located for longer walks. Even provided dog crates and pleaty of room inside for all dogs to... See more

Company replied

Rated 5 out of 5 stars

Just booked a weekend break at Porter Bridge Farm for a family get together. Eden Retreats website was easy to use & navigate. We were spoilt for choice! All the properties looked lovely. Received in... See more

Company details

  1. Cottage Rental

Written by the company

We offer a breath of fresh air to everyone involved in UK holiday breaks, whether you’re looking to book your next stay, or you have a property you'd like us to manage. We’re a technology business at heart, underpinned by industry-leading customer service, and a team that passionately care about your entire experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(182)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website, easy to use & navigate. Drop down menus for a variety of different stays makes it so user friendly. Properties available look fabulous. Fast communication & confirmation. We have booked & are very much looking forward to our stay.

July 16, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we hope you have a lovely stay!

Rated 1 out of 5 stars

Rude and will not be using again

Booked with them to then be told it was a computer error they can either refund or we can pay extra on top for there mistake on price. Very rude also

June 29, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you for your feedback. Although we cannot agree with all of the statements made, your feedback is much appreciated. Unfortunately, we encountered an issue with the technology that calculates property pricing within our website, and presented prices that are incorrect. This was an issue out of our hands and we tried our best to handle the situation politely. We completely understand you not being prepared to pay any additional funds, therefore we processed your full refund. As stated in our emails, we understand that this will bring great disappointment, and we sincerely apologise for the inconvenience caused.

Rated 5 out of 5 stars

An amazing break at Castle Rural…

An amazing break at Castle Rural Retreats..Tarporley..arr by Eden Retreats..
Accomodation...Outstanding...Peaceful.arr done professionally and efficiently
Helpful owners on site .Cannot recommend highly enough

June 21, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, we're glad you had a great holiday!

Rated 5 out of 5 stars

Peckforton and Bolesworth stables out of this world

We recently stayed at the Peckforton and Bolesworth Stables (2 families) in Tarporley, Cheshire. This was the most amazing place and the cottages were out of this world. The cleanest accommodation we have stayed in and decorated beautifully. Every attention to detail was appreciated, from the fresh flowers to bottle of wine and milk etc left for our arrival. Tarporley is a beautiful village and lots of amazing walks from the cottages. We would not hesitate to use Eden Retreats as the communication, helpful staff made everything so easy and took the stress out of booking. Can’t wait to book again!

June 10, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we're delighted you had a lovely break!

Rated 5 out of 5 stars

Beautiful accommodation with friendly…

Beautiful accommodation with friendly owners that couldn't do enough for us. Lovely welcome gifts suitable for all the family. Internet which is a must with teenagers! Highly recommended & a fab holiday by all. Thank you

June 9, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, we're glad you had a great stay!

Rated 5 out of 5 stars

Booking made easy

From initial contact to completion of booking was very easy with additional help available if required.
Well done

June 6, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we appreciate it!

Rated 5 out of 5 stars

Looking good so far....

So far my booking experience with Eden Retreats has been great. Nice, welcoming, informative and easy to follow website. Quick follow up, easy to pay, text message and an email. Nice touch having a special request box to complete, hope my holiday is all that I'm expecting, more than happy so far and very much looking forward to our stay at Chestnut Lodge in Yorkshire.

June 2, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, we hope you have a lovely stay!

Rated 5 out of 5 stars

Excellent

The whole experience from booking was dealt with efficiently and the staff if needed very helpful

May 28, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, that's great to hear!

Rated 4 out of 5 stars

I really love booking with Eden

I really love booking with Eden - everything is so well organised and the properties are great. 'Joan' was gorgeous and had everything you could possibly need. Although advertised as 'dog friendly', I really don't think that the Shepherds huts are dog friendly and I found myself anxious all weekend about having my dog there.

May 22, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, we're glad you had a good time! We really appreciate your feedback.

Rated 5 out of 5 stars

Beautiful property

Beautiful property, fabulous location.
The stables were very well set-up and we will definitely be back.

May 20, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we're glad you had a lovely stay!

Rated 5 out of 5 stars

Luxury peaceful cottage,

Luxury peaceful cottage,
Really enjoyed our stay.
Key was easy accessible and waiting for us.
Felt very homey.

May 11, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, that's great to hear!

Rated 5 out of 5 stars

Wow this company is so professional

Wow this company is so professional. Clear photos ,brillan write up on the property and surrounding areas and nothing is too much trouble.
Booking was a few clicks and confirmation was received instantly..I then got a form asking for any special requirements and I have to say that is so amazing . The outstanding service and proffesinalim is the above what you expect and what an amazing way to treat your clients. A big thank you to the whole team and can't wait to start our break
Already looking at the summer and another venue as qe have been so impressed.

May 9, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we hope you have an amazing stay!

Rated 5 out of 5 stars

Fantastic stay at Valley View

We had a lovely stay at Valley View. The property was ideal for a group of 8 + dog - comfortable and plenty of space, well equipped, lovely garden (including fire pit) and views. Particularly loved the hot tub as the sun went down, and watching the rabbits in the garden. Also enjoyed the walk via footpath into Ilfracombe, although didn't attempt the uphill walk back!

May 4, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, we're glad you had a great stay!

Rated 5 out of 5 stars

I was looking somewhere to stay for a…

I was looking somewhere to stay for a short break and came across Stoney Calf which looks ideal! The booking process was quite straightforward and we have a confirmed booking to look forward to.

May 2, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we hope you have a lovely stay!

Rated 5 out of 5 stars

We recently stayed in The Old Watermill…

We recently stayed in The Old Watermill and what a lovely unique property! Very comfortable and well-equipped, with its own character.
Eden Retreats were really helpful and efficient. When I needed to change my dates, it’s was done straight away with no bother at all. Would definitely use again.

April 22, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, that's lovely to hear!

Rated 5 out of 5 stars

We had a fantastic pet friendly family…

We had a fantastic pet friendly family holiday in Brye Cottage Blencarn, a stunning property in a stunning location. I found Eden Retreats a very professional service that i would highly recommend.

April 22, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we're glad you had a great break!

Rated 4 out of 5 stars

The Hayloft near Stroud.

We stayed at The Hayloft near Stroud for a week with our family.
It was a lovely cottage, with everything needed was there. They also catered for 3 dogs when on the website, it reports only catered for one, so this was a huge bonus. The only downside was there isn't a gate on entry so we could not leave the doors open incase our dogs got out. Also there was only seating for 5 in the lounge, where the loft caters for 6.
I would definitely book with Eden Retreats again in the future, easy website to use, with lots of information, also the agents were always contactable when we had any questions.

April 22, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you! That's great to hear and really helpful, we will give the owner your feedback.

Rated 5 out of 5 stars

Suberb high standard of accomodation

Suberb high standard of accomodation. Excellent for our dogs, closed in field for normal exercise and well located for longer walks. Even provided dog crates and pleaty of room inside for all dogs to sleep in utility/second kitchen. 2 hot tubs were a bonus and well used. Owner very friendly and accomodating. Looking to go back 😊

April 22, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we're glad you had an amazing stay!

Rated 5 out of 5 stars

The Hayloft near Stroud- wonderful

We stayed at The Hayloft near Stroud. It surpassed our expectations, was super clean and was the best home from home for a week. Booking was seamless, our hosts were wonderful and I wouldn’t hesitate to book through Eden Retreats again (this is my third booking already!)

April 14, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thank you, it's great to hear you had a lovely stay!

Rated 5 out of 5 stars

We had a wonderful week in Cholmondeley…

We had a wonderful week in Cholmondeley Stables. Everything we needed was there. The owners were very friendly and made us welcome. Even the weather was good sunshine every day!

April 2, 2022
Unprompted review
Eden Retreats logo

Reply from Eden Retreats

Thanks very much, we're glad you had a lovely week!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look