When we arrived at the accommodation, everything was dirty and not properly cleaned. The overall service was terrible, and the staff were not helpful. The room did not match our expectations at all. F... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful company. They lie about how much they will make you. Hidden fees for cleaning. Charged for work that wasnt even needed. Let rubbish build up and charged cleaning fees then extra for the rubbish... See more
Company replied
Communication was quick and any questions quickly answered. The apartment was clean throughout with loads of carparking available close to the door, I had been before but I recall it was slightly tr... See more
We spent a long weekend in a house on Beach Road, South Shields for a family get together and birthday celebration. The location was excellent. Plenty of parking. An easy walk to the Metro and to t... See more
Company details
Written by the company
Stay with Us MPB is a premier serviced accommodation management business located in the North East of the UK. As a sister company to the well-established lettings agency, My Property Box, we have extensive experience and knowledge of the local property market. Our team is dedicated to providing high-quality accommodation solutions to our guests, ensuring that they enjoy a comfortable and hassle-free stay.
Contact info
alton house, 27-31 grange road, DL1 5NA, Darlington, United Kingdom
- enquiries@staywithusmpb.co.uk
- staywithusmpb.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect stay
Everything was perfect and clean..
Everything was perfect and clean,nice and spacious,nice backyard as well..I would recommend 💯
We really enjoyed our stay
We really enjoyed our stay. Everything we needed great area good access to all the shops cafes . This is my personal preference no come back on the house, at all but it could do with a little TLC new mattress on double bed a lick of Paint then it would be perfect we enjoyed it
It's a great room and looks just like…
It's a great room and looks just like the picture. I highly recommend it.
I stayed at a property in St John’s…
I stayed at a property in St John’s Chapel, (25 Hood Street), which was booked at the last minute as I wanted something more private and personal than a Premier inn etc.
I have to say that I was more than impressed with the interior and what it had to offer. Kitchen, bathroom and bedrooms were very well furnished, and I enjoyed the ability to be able to cook for myself with all the required utensils that i needed.
It was perfect for my two night stay, and as an added bonus, it had a lovely little pub close-by which I used on my second night, and which seemed extremely popular with the locals.
I have already intimated to the company that I will book this again for next year, and found it excellent value for money, and very peaceful.
10/10 from me.
Great value accommodatio
Great value accommodation which was clean and comfortable. Good communication throughout.
Accommodation excellent
Accommodation excellent, very clean and had everything you would need. The Host Company are very responsive and always there to assist.
Great place and location very helpful…
Great place and location very helpful team
Great well equipped house
Great house and great location which served all our needs whilst visiting family. We stayed here with our children and grandchildren so it was lovely to have a well equipped kitchen for cooking and space to relax.
Poor standard
Village location very close to barnard castle which was good. Looks very run down from outside but quite modern inside.
Unfortunately every room has cobwebs in and spiders all over both bathrooms. Not just small ones either. Probably due to exposed brickworks and gaps in fixtures.
Hot tub didn’t work. No information on description that it’s a log burner fuelled hot tub. 4 separate attempts to start it up with no luck. Kids went in first night anyway and it was very overly chlorinated.
Sofa bed downstairs in front room when collapsed to be used, had crumbs and muck inside the fold. Chest of drawers in second bedroom had hairs in it, long and short hairs.
Unfortunately I don’t think the standard of this cottage was very good.
Nice and clean apartment
Nice and clean apartment, fantastic and responsive host.
Good communication, clean, spacious
Communication was quick and any questions quickly answered. The apartment was clean throughout with loads of carparking available close to the door, I had been before but I recall it was slightly tricky to find the first time around. It is upstairs so may not be suitable for those with mobility issues. Good facilities as listed, washing machine, fridge freezer etc. decent WiFi tea, coffee and milk were provdied. Several supermarkets close bh inclidomg kne a short walk away. Overall a pleasant stay and would happily stay again.
Smelled of cannabis
Unfortunately on arrival to the property there was an overwhelming smell of cannabis. We were told to air the property and they would send cleaners in the following day to freshen it up for us. This did not happen and the problem continued for our stay. Far from ideal especially with a toddler.
Lovely house absolutely spotless thank…
Lovely house absolutely spotless thank you would definitely stay again
Great property all round
Great property, easy access and lovely room. The whole building was tidy and welcoming. Private parking was perfect as it meant I had no worried
The house was clean and tidy
The house was clean, tidy and well presented. Easy to find with short distance to shops and towns.
Wery nice house
Wery nice house
Will definitely book again if working in the area
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








