Stayz Reviews 

Booked a property in Europe, deposit paid as the lovely owner acknowledged and accepted. On check of my credit card the deposit and balance debited in full. The call centre were inefficient and uninformed unable to see the charges or the receipt, tried 2 times, the blamed the owner no professional management. Contact with the owner who is making a complaint from her end. I have requested a cancellation will be interesting if this company credits the full amounts. Also lodged a breach with GE MasterCard security.

Very poor service and staff is so rude. I booked the pent house in Gold Coast which dates were showing available on their website and let me book it. I have also received a confirmation that all booked and debited $420 booking fee from my credit card. Next day I received an email saying my booking has been canceled and your money is non refundable very DOGY PEOPLE please DO NOT PROVIDE YOUR CARD DETAILS. I have to go consumer law to get my money where it’s not even my fault their website were showing rooms available and I booked it. How is it my fault. Definitely never going through this DOGY people and all staff can’t even speak properly as they all based in Philippine.

If I could rate stayz a 0 I would! I booked a property in the Hunter Valley called Gartlemann Cottage. On their listing, when showing pictures of the property they included photographs of Gartlemann winery, so putting two and two together, I believed that the property was at the winery. When I received the confirmation the next day, I found that it was not actually at the winery, and was a 14 min drive away. I immediately requested a cancellation, not even 24 hours since making the booking, noting that this was not a change of mind refund and that the pictures shown on the advertised property were false. After stayz brushing me off to the owner of the property, I received a partial refund from the owner but there was $55 missing. I then had to go back and forth between the owner and stayz to determine who had the money, with each blaming the other. After I threatened to take further action, stayz finally admitted they had the money and they declined to return the fee which they basically retained as their commission. I again explained they should not punish the customer if an owner was including misleading and inaccurate photos of the property, but they did not care and would not refund me. Well, they have lost a customer, all over $55! What terrible customer service. On the other hand, I cannot speak highly enough of my bank, who credited me the money that stayz stole. I will not be booking with stayz again and would urge anyone looking for accommodation to book elsewhere.

This review is about rent-a-home[dot]com[dot]au, now part of Stayz.

Attempted to make a booking with Rent-A-Home. They took down my debit card details and charged me 685.00 AUD even when I said don't go ahead with the booking. After several e-mails, causing much anguish and distress, they admitted the "booking was cancelled at the same time as the booking". Whatever that means.

My debit card was about to expire, so they waited till then to make the refund. When it did not go through, they kept quiet, until I contacted them. Again after several e-mails, they agreed to refund by international money transfer. They waited for the AUD/GBP exchange rate to become very high then made the transfer. Causing me a loss of about 60 GBP.

A horrible experience in all. Just the sheer incompetence and inefficiency.