St Barts Finance Reviews 455

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional, yet friendly, demeanor. Many highlight the personalized support received, noting how employees patiently explain complex processes and go above and beyond to secure the best outcomes. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear communication, which makes the entire process smooth and stress-free. People also commend the company for offering competitive pricing.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the quick and prompt... See more

Price

Users describe positive interactions with price, consistently highlighting competitive rates and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katie Hartley has been excellent helping my partner and I secure rates and explain everything to us in detail. Being new home owners it’s so important to understand how it works, we can’t thank her en... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

We’ve worked with Maria at St Barts twice now for our mortgages, and once again she has been fantastic. She kept us updated every step of the way and worked so hard to find us the best rate possible... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more


Company details

  1. Financial Consultant
  2. Building Society
  3. Financial Institution
  4. Insurance Broker
  5. Mortgage Broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

455 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Katie Hartley has been excellent…

Katie Hartley has been excellent helping my partner and I secure rates and explain everything to us in detail. Being new home owners it’s so important to understand how it works, we can’t thank her enough for her support over the last 3/4 years. Would highly recommend her at St Bart’s and is a great asset to the company!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support

Mark Burgess from St Barts Finance provided outstanding support throughout my mortgage process. As a first-time buyer, I particularly appreciated his patience, clear explanations, and understanding - especially when the first purchase fell through and initial mortgage offer later expired. He ensured I secured a competitive rate and never applied any pressure. Highly recommended, and I’m very grateful for his guidance.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Burgess is the man you need!

Mark Burgess is phenomenal- I remember my first phone call with him- calm, assuring and very kind. Now I have my dream home- and Mark was fundamental in this - I cannot recommend him highly enough

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, great experience!

Richard and colleagues were incredibly helpful when we purchased our first home, and we really appreciated their warm and friendly approach.
I recommend St Barts, they made the process straightforward and were on hand to answer any questions along the way.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice and service

We’ve been with St Bart’s Finance since we bought our first home in 2017. They’ve always been so helpful and make the whole process smooth and stress‑free. Communication is clear, they’re always quick to respond.

Special shoutout to Katie Hartley for always being there.

Would definitely recommend.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Deserves 10 stars - amazing service thank you

I would give a 10 star review if I could!! Sunny and his team are amazing. I returned to UK after almost 2 decades overseas in the US and wanted to buy a house here in UK. Despite these complexities Sunny was able to find a great deal with a UK bank. He was reliable, consistent, and patient, walking me through the entire mortgage process. Despite multiple delays (unrelated to mortgage), we successfully closed last year and I owe many thanks to Sunny. This was the only part of the purchase process that wasn’t stressful! Sunny was on top of everything and one step ahead throughout. Thank you so much. Sunny was recommended to me. I also highly recommend Sunny to anyone else buying a house. And/or additional financial needs you may have. No brainer that I will use his services again :)

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Maria is so kind and knowledgeable!

Maria at St Barts is absolutely brilliant! I have been getting advice from her for years, and my entire family use her for their remortgages, even though we live 2 hours away from Poole, in Gloucestershire! :-) She is super knowledgeable, is really quick to process everything, and is really upfront and honest about everything. It also helps that I have got to know her over the years and she always asks after my family, which is really lovely. I would strongly recommend!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

St Barts made

St Barts made, what to me, a daunting task, into a painless and easy process. They were extremely helpful, kept me informed every step of the way, and dealt with all my queries, plus plus completion of any necessary requirements, in a very timely fashion. Highly recommended.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Rachel is amazing

Rachel from beginning to end through this whole process was amazing!
She gave me great advise and I couldn’t have done it without her.
I would definitely recommend her to anyone.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Tom oliver, is an excellent broker he's very supportive and explained everything so that you understand and guides you through the process from the very beginning, from finding the perfect mortgage that suited me and guiding me through what at times was a stressful experience. Always there when I needed advise and always positive. Would i recommend Tom, 100%

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Tom explained the process clearly and professionally, making everything easy for us to understand. He kept in regular contact throughout and guided us through every step, including insurance, timelines, and mortgages. We really appreciated his support and would be very happy to recommend him.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

We were recommended St Barts Finance by a friend when we were looking for a 1st mortgage, we were put in touch with Tom who was absolutely fantastic through the whole process. He was so personable, knowledgeable and just brilliant at helping us through a daunting process of going through a mortgage application for the 1st time. He was always on the end of the phone, email or WhatsApp message whenever we needed and we would highly recommend St Barts Finance and in particular Tom.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Professional and Supportive Team

I had a really positive experience with St Barts Finance while arranging my mortgage. From start to finish, the team were professional, responsive, and incredibly supportive. Communication was excellent, and I always felt kept up to date with progress. Most importantly, they worked hard to find a mortgage deal that suited my situation and needs. What stood out the most was their friendly and approachable manner. Nothing ever felt like too much trouble, and they were always happy to answer questions and offer advice.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very personable service

Very personable service, always there for you , just a phone call/ email away. Mine was a very specialist situation so was worried it might not happen but the team found the appropriate lender for me and the money came through! Thanks again :)

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Andrea…

We had a great experience with Andrea and Evie. They were both incredibly helpful, productive, and supportive throughout the whole process. Andrea took his time to clearly talk us through every step, making sure we understood everything and felt comfortable with the decisions we were making. Communication was excellent and both Andrea and Evie were always quick to respond to any questions we had. Their professionalism and efficiency made what could have been a stressful process feel smooth, straightforward & seamless. Highly recommended!

March 1, 2026
Unprompted review

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