I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
909 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Further to my poor review of this…
Further to my poor review of this business. They then tried to bribe me by offering me all my monthly payments back if I took down my 1 star review. I said I would rather lose the money so people are aware and they withdraw the offer of giving me my money back.
This is not how you do business and I will now be taking this further. Totally unacceptable and con artists.
January 12, 2026
Unprompted review
Reply from SteadyPay
Hi Ryan,
Thank you for sharing your feedback.
We’re sorry to hear that you were unhappy with your experience and understand how disappointing it can be when credit-building results take time to show. Our credit builder is designed to work gradually, and improvements are not immediate, which we aim to communicate clearly at sign-up.
After your initial review, we contacted you in an effort to resolve your concerns and offered a refund as a goodwill gesture. This was part of a wider attempt to bring the matter to a close. The offer was declined, and no refund was issued.
We do not accept the characterisation of our business and take such allegations seriously. We remain committed to operating transparently and supporting our customers fairly.
Best wishes,
Maga was very helpful,and quick to…
Maga was very helpful,and quick to respond thank you.
January 5, 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your kind feedback!
We’re glad to hear Maga was helpful and responsive. We’ll be sure to pass on your thanks to her. 😊
Absolute rubbish
Absolute rubbish. Clearly for the rich and not for the people with the poor credit score !!! Avoid unless you want your hopes dashed!!!!!!
January 4, 2026
Unprompted review
Reply from SteadyPay
Hi Scott,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and understand how disappointing it can be when expectations aren’t met.
Eligibility is based on a number of factors, and while we aim to be as clear as possible, we appreciate that the outcome may feel disappointing.
Your comments are valuable to us, and we’ll continue working to improve clarity and accessibility for all customers.
If you’d like to discuss your experience further, our support team would be happy to listen and help where possible.
Reply from SteadyPay
Hi Michael,
Thank you for your feedback! 😊
We’re glad to hear you find our service easy to use and appreciate your support.
Always been there if I've needed
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, courteous and a real help with anything I've needed help with.
December 29, 2025
Unprompted review
Reply from SteadyPay
Hi Marc,
Thank you for your kind words! 😊
We’re glad to hear that Florin has been such a helpful and supportive part of your experience. We appreciate your patience with the app updates and are delighted to know our team has been there when you needed assistance. 🤩
Michael was very helpful and resolved…
Michael was very helpful and resolved the issue I made
December 26, 2025
Unprompted review
Reply from SteadyPay
Hi Stacy,
Thank you for your feedback! 🤗
We’re glad to hear that Michael was able to assist and resolve your issue. We’ll be sure to pass on your kind words to him. 😊
Have money in my bank trying to pay for…
Have money in my bank trying to pay for the subscription payment keeps coming up with no funds in bank when I do and live chat not helping reply once every day
December 21, 2025
Unprompted review
Reply from SteadyPay
Hi Ciaran,
Thank you for your feedback.
We’re sorry to hear about the difficulty you’ve experienced with your subscription payment and the delay in live chat responses. We understand how frustrating this can be. In some cases, payment attempts can fail due to bank-side checks, even when funds are available.
Our team is continuing to review these issues, and we’re working to improve response times. Your comments have been noted and help us improve our service.
Good customer service
Hi steady pay was very helpful to me naijae customer service lady explained everything I needed to know clearly and simple very helpful
December 22, 2025
Unprompted review
Reply from SteadyPay
Hi Russell,
Thank you for your feedback! We’re delighted to hear that Najlae could explain everything clearly and provide helpful support. Your kind words mean a lot to our team! 😊
10/10 experience with steady pay
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We need more people in this world like Najlae who helps customers no matter what the issue is. 10/10 for steady pay and 11/10 for Najlae for her hard work and consistency.
December 18, 2025
Unprompted review
Reply from SteadyPay
Hi Julian,
Thank you so much for your kind words! We’re delighted to hear that Najlae went above and beyond to help you. Your feedback means a lot to our team and inspires us to keep providing excellent, consistent support for all our customers! 😊
So quick and simple
I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth.
A special thanks to alex for helping me today — very polite, patient, and quick to respond. Always a great experience with Steadypay! 🙌
December 18, 2025
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your kind words! We’re thrilled to hear that Alex and the team could provide a smooth and supportive experience. Your feedback means a lot to us and motivates our team to keep delivering reliable service! 😊
I had some technical issues with the…
I had some technical issues with the app which took some time and some back and forth to resolve, however Maga was incredibly helpful and supportive throughout. Money came straight away once sorted, good service.
December 18, 2025
Unprompted review
Reply from SteadyPay
Hi Allyx,
Thank you for sharing your experience! We’re glad Maga could provide helpful and supportive assistance while resolving the technical issues. It’s great to hear that everything was sorted and the service met your expectations! 😊
Florin is outstanding at her job. A+
Speaking with Florin regarding issues and her customer service has been absolutely brilliant, I could not speak highly enough of her. A credit to the company. Was able to sort my issues and was a pleasure to speak with, empathetic and friendly from start to finish. To date, this is the best customer service experience I have had. Very happy customer :)
December 12, 2025
Unprompted review
Maga was very helpful in all the…
Maga was very helpful in all the process, and give good advice
December 17, 2025
Unprompted review
Reply from SteadyPay
Hi Mr Paul,
Thank you for your feedback! We’re delighted that Maga could assist you throughout the process and provide helpful advice. Your kind words mean a lot to our team! 😊
Brilliant service
Brilliant service !
Michael helped me out with my query , and was very helpful, would recommend services 100%
December 13, 2025
Unprompted review
Reply from SteadyPay
Hi Reece,
Thank you for your kind words! We’re thrilled that Michael could help with your query and provide a positive experience. Your recommendation means a lot to our team! 😊
Fantastic company Simona was awesome
Fantastic company I received an email I didn’t recognise and an advisor named Simona helped me she answered any questions I had and put my mind at ease
December 5, 2025
Unprompted review
Reply from SteadyPay
Hi Mal,
Thank you for sharing your experience! We’re delighted that Simona could help answer your questions and put your mind at ease. Your feedback means a lot to our team and motivates us to keep providing excellent support. 😊
Excellent service from Maga
Excellent service from Maga. Really friendly and efficient
December 12, 2025
Unprompted review
Reply from SteadyPay
Hi Michael,
Thank you for your feedback! We’re delighted to hear that Maga provided friendly and efficient service. Your kind words mean a lot to our team! 😊
Michael from SteadyPay
The best experience had with Michael from Steadypay,very kind and understandable!thank you for your support!
December 9, 2025
Unprompted review
Reply from SteadyPay
Hi Luca,
Thank you for your kind words! We’re thrilled that Michael could provide such a positive experience and support. Your feedback means a lot to our team! 😊
Micheal was of great help thanks
December 12, 2025
Unprompted review
Reply from SteadyPay
Hi there, Thank you for your kind words! We’re glad Michael could assist you and provide the support you needed. Your feedback is much appreciated! 😊
I’ve spoke to Michael a few times and…
I’ve spoke to Michael a few times and he always was a great help!
December 12, 2025
Unprompted review
Reply from SteadyPay
Hi Alanna,
Thank you for your feedback! We’re delighted to hear that Michael has been such a great help. Your kind words mean a lot to our team and encourage us to keep providing excellent support. 😊
SteadyPay are an amazing financial…
SteadyPay are an amazing financial services company everything they do is fair and transparent. They deal with any issues promptly and fairly they are excellent.
December 2, 2025
Unprompted review
Reply from SteadyPay
Hi David,
Thank you so much for your kind words! We’re thrilled to hear that you find SteadyPay fair, transparent, and prompt in handling any issues. Your feedback means a lot to our team and motivates us to continue providing excellent service for all our customers. 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.