StealthEX Reviews 

436
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great platform, made a fast transfer (USDC/LTC), with no problems! Strongly recommend.

Rated 5 out of 5 stars

Stealthex is one of my main daily go to swapping platforms. Never had any issues. From my own foolish mistakes that ive made a few times I felt safe knowing they would be corrected and never had to wo... See more

Company replied

Rated 1 out of 5 stars

I put in a XMR -> LTC swap which ended up taking 3 hours to complete and paid out 13% less ltc to xmr Prior to the swap being completed a support agent offered a refund, which i accepted and he c... See more

Company replied

Rated 5 out of 5 stars

Fast, private, and flawless swap! Just used StealthEX and the experience was perfect. The transfer was incredibly fast and the process was simple to follow. I didn’t need to contact support at all. I... See more

Company replied

Company details

  1. Currency Exchange Service
  2. Cryptocurrency Service
  3. Software Company

Written by the company

StealthEX is a cryptocurrency exchange supporting over 1400 assets. Users can exchange Bitcoin, Ethereum, Litecoin, Monero, Zcash, Shib, Optimism, Arbitrum, Kaspa and many more coins and tokens instantly and without registration. Fixed and floating rate options for crypto swaps. Crypto is never stored on the platform and all the swaps are non-custodial. Buying crypto with debit and credit cards (Mastercard or Visa) are also available.


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4.0

Great

TrustScore 4 out of 5

436 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(436)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Works perfectly, helpful support team

I accidentally specified an incorrect receiver address for my transaction and the support team managed to save the transaction by sending it to the correct receiver. I've used this exchange many times and never had any issues. Highly recommended.

May 11, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We appreciate your kind words!
Thank you for using StealthEX and see you again soon!

Rated 5 out of 5 stars

Very impressed!

First time using this and I am pleasantly surprised at how easy and smooth the experience was, two thumbs up!!! 👍 👍

May 9, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We're glad your experience was so positive!
Thank you for your feedback!

Rated 1 out of 5 stars

Just exchanged tron (trx) to pulsechain…

Just exchanged tron (trx) to pulsechain (pls) and this exchange has eaten almost 20% of my exchanged amount...
I hope they refund me the remains...

May 4, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We are sorry you have encountered this experience.

We understand your concern, but in the fact you've received 1.6% less than the expected amount, which is included in the acceptable volatility when exchanging with a floating rate.
Since the exchange was already finalized we cannot cancel or reverse it.

We hope that you won’t face such an issue again.

Rated 5 out of 5 stars

all worked smoothly

all worked smoothly, LTC to BTC swap done

May 3, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
Thank you for your feedback!

Rated 1 out of 5 stars

Held my $11K worth of crypto for over 4…

Held my $11K worth of crypto for over 4 days. I thought I'd been selectively scammed.

My swap from XMR was initially stuck at "exchanging" for hours. I contacted customer support about it (which apparently consists of one person, "George"). I was told they had problems and there would be a delay, nothing to worry about. A few hours later, the exchange suddenly went from "exchanging" to "Oops, something went wrong. The exchange couldn't be completed for some reason." I messaged George about it, he said "they" needed time to establish what went wrong and he'd get back to me in several hours. Very absurd situation. I messaged him again like 6 hours later and was told there was a "wallet maintenance issue" that shouldn't take longer than 24 hours to resolve and was asked for my email address.

The explanation didn't make much sense anyway because the website continued to be operational and I tested a small swap to XMR, which was completed in a rather short time (though in my experience, Stealthex is always slow to complete exchanges compared to their competitors and their website is unresponsive). Which further made me anxious I'd been selectively scammed. I messaged customer support again and was told by George one of their "liquidity providers" was undergoing wallet maintenance and that issuing a refund from another liquidity provider would be a "violation of security protocols". Obviously, the explanation was extremely fishy. The fact that the "liquidity provider" started their "maintenance" right when I sent them $11K worth of XMR and the fact that they now somehow couldn't send it back (and neither could any other "liquidity provider", and Stealthex didn't have any "liquidity" of their own).

Well, if you consult their FAQ, it turns out their "liquidity providers" are just major crypto exchanges like Binance, Kraken etc. They don't hold any assets of their own. They just profit off routing your swap through these exchanges using their own KYC documents. Now they might not be the only "swapping service" to do so, but it further undermines their explanation of why they had to hold my funds hostage.

I don't know whether they (if there's even a "they") were just gambling with my money or their "liquidity provider" (ie an exchange like Binance) froze their exchange and they had to provide some additional KYC documents (or fake them), though I would assume it was the former, but on the 4th day after my funds were stolen, I messaged George again (because despite his assurances that he'd keep me updated, he never messaged me himself) and miraculously, he suddenly declared Stealthex was ready to make a refund and asked me for a refund address. Except then he didn't make it and had to be nagged further. He sent the ~$11K worth of XMR around 12 hours later, which was a shock to me. I thought he'd just keep the money hostage forever.

April 22, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We sincerely apologize for the inconvenience you experienced. We want to assure you that such delays are not our standard practice and we are committed to providing all our users with a fast and reliable service.

In this particular case, there was indeed an issue with one of our liquidity providers that resulted in a delay in your exchange. We take such incidents seriously and work hard to prevent them from happening in the future.

We appreciate your patience and understanding throughout this process, and we are glad to hear that your funds were eventually returned to you. If there is anything else we can do to help you or if you have any further questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

It saved me big $ with NO ETH gas fees. Love it!

First time i used it today , and am so happy it was recommended to me.
I swapped USDT from BNB chain buy to PLS on the Pulsechain, all through my Metamask wallet
Was only every shown to do it through ETH and WETH which Gas fees are ridicules.
Will be telling everyone i know about StealthEX.
Love it!!!

April 27, 2024
Unprompted review
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Reply from StealthEX

Glad you had a great experience with StealthEX! Thanks for sharing your positive feedback.

Rated 1 out of 5 stars

SCAM SERVICE

SCAM SERVICE
Super expensive and with a useless customer service

April 23, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We understand your concern, but upon reviewing your transaction details, it appears that the amount you sent was less than what was initially specified. Our pricing is based on the actual transaction amount. We strive to provide fair and transparent service. If you have any further questions, please don't hesitate to reach out.

Rated 1 out of 5 stars

SCAM SERVICE

I changed BTC for XMR and costed only 30 £ (on 115)
Try to speak about and obviously no solution .
I received 87 £ worth of XMR after sending more than 115 but the company say they charge 0.4%.
DO NOT USE THIS SERVICE , SCAM

April 23, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We are sorry that you have encountered this issue.

The reason you have received a lower than expected amount of XMR is you have sent a lower amount of BTC.
Since the exchange was already finalized we cannot cancel or reverse it.

Rated 2 out of 5 stars

Didnt recieve anything contacted…

Didnt recieve anything contacted support them and they were navagating me to another and another provider

April 14, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We are sorry that you have encountered this issue.

We understand how it felt being forwarded to different website, however, you must have misunderstood the message from the email you have received.
The support team of our fiat liquidity provider has suggested contacting your bank instead of us.

Hopefully, you won't face such issues in the future.

Rated 1 out of 5 stars

They have had my money for over 8 days…

They have had my money for over 8 days now. TheY did not send my coins. They keep telling me there is a problem with their liquidity provider and my money is stuck. They don't resolve my issue. I think they are stealing my $800. They don't update me, nothing changes. Very upsetting. Glad I did not send more

April 11, 2024
Unprompted review
StealthEX logo

Reply from StealthEX

Dear customer,
We sincerely apologize for the delay in processing your funds. We are aware of the issue and are working diligently to resolve it as quickly as possible. Rest assured that your funds are not lost, and we are committed to ensuring that your concerns are addressed promptly. Thank you for your understanding and patience as we work to rectify this situation.

Update:
Dear customer,

We sincerely apologize for the inconvenience you experienced.
We want to assure you that such delays are not our standard practice and we are committed to providing all our users with a fast and reliable service.
We appreciate your patience and understanding throughout this process, and we are glad to hear that your funds were eventually returned to you.

If there is anything else we can do to help you or if you have any further questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

MARZ MINDSET REVIEW

I have been using this bridge for just under a month to get from SOL to PLS and it always works.

April 12, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We're glad your experience was so positive! We are waiting for you again!

Rated 5 out of 5 stars

They are honest and fast in sending…

They are honest and fast in sending money to your wallet. It took me less than five minutes. Thank you

April 5, 2024
Unprompted review
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Reply from StealthEX

Dear customer,
We deeply appreciate your feedback!
Hope to see you again soon!

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