I order my liquids via telephone call.ive never had any problems with the delivery it always comes the next day and the gentleman who places my order is so patent and understanding and deals with my o... See more
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Review summary
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To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more
Company replied
As ever, Steam jump into action straight away and do everything a customer could possibly expect them to do. Never had any problems except one time I ordered something online and they didn’t have the... See more
Company replied
Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more
Company replied
Company details
Written by the company
Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.
Contact info
Steam 3 Bradley Street, ST14 7QA, Uttoxeter, United Kingdom
- 01889 226182
- websales@klswt.co.uk
- steameliquid.co.uk
Easy to order
Easy to order, great service and can't tell that it's not my original British Gold product. Will definitely be ordering again.
June 10, 2024
Reply from Steam Vape
Thank you, Debbie! :)
Reply from Steam Vape
Thank you, Katherine! :)
Reply from Steam Vape
Thank you, Nic :)
The package still hasn't been…
The package still hasn't been delivered. They originally went to the wrong address. Lost the packet for a day. No it's out for delivery again and missed its time slot for dropping off at their local pickup point.
May 28, 2024
Reply from Steam Vape
Hi Phillip,
Thank you for taking the time to leave some feedback. Unfortunately we have no control over our courier partners.
If this still has not been delivered, please do contact us on websales@klswt.co.uk or 01889226182 and we will do our best to resolve this for you.
Thanks
Steam
Great delivery
It was on time, quick delivery and delivery driver was really positive and interactive instead of just passing the parcel and leaving and also the product is great to use and works perfectly fine.
May 17, 2024
Reply from Steam Vape
Thank you for the kind words, Kyle!
Great Service.
Easy to order. Next day delivery. Goods received well packaged & correct as ordered.
Oh, and an applied discount.
May 14, 2024
Reply from Steam Vape
Thank you, Kevin! :)
First time ordering but found it easy…
First time ordering but found it easy and arrived in time
May 13, 2024
Reply from Steam Vape
Thank you, Karen! :)
Reply from Steam Vape
Thank you, Jonathan!
Great Service
Great Service, Great Products and I’ve ordered 3 times and they’ve come in perfect condition Nd always only took 1 day to arrive.
April 29, 2024
Reply from Steam Vape
Great to hear. Thank you, Dylan!
Order was quick and help when needed…
Order was quick and help when needed given quickly.
Tried to use points but system did not take the points into account. Have written to you about this and waiting a response as to how the points work on orders online.
Ordering experience quick and easy with good service.
May 2, 2024
Reply from Steam Vape
Thank you for the kind words, Nicolette!
If your issue with the points has not been resolved, please contact ryan@klswt.co.uk who will assist you.
Reply from Steam Vape
Thank you, Nigel!
Reply from Steam Vape
Thank you, Debbie :)
Easy to order!
Easy to order via WhatsApp, quick response and super quick delivery, next day! Thank you
April 9, 2024
Reply from Steam Vape
Thank you, Emma! Please to know everything went smoothly :)
Good, consistent quality
Always use Steam Vape - good consistent product and pretty good price when buy in bulk. Delivery is brilliant - quick and secure.
April 8, 2024
Reply from Steam Vape
Thank you so much! :)
Quick service delivery on time just did…
Quick service delivery on time just did not like the oil my preference
April 8, 2024
Reply from Steam Vape
Thank you for the 5 stars and sorry to hear you did not like the liquids ordered.
Great online service
Great online service. Great products. Prompt delivery. Helpful service in store as well.
April 8, 2024
Reply from Steam Vape
Thank you, Ashley! :)
Reply from Steam Vape
Hi Gillian,
Thank you for your order. As this was ordered Friday evening, it would not be processed until today (Monday 8th).
I believe a colleague of mine as reached out to you directly. If you do have any questions, please do not hesitate to contact us on websales@klswt.co.uk or 01889226182.
Thanks
Steam
reading branch!!
i went into the reading branch and the lady was very helpful , i ended up buying a proper vape than a disposable vape and it was relatively cheap for what i got (vape, 3 liquids)
will come again!!!
March 29, 2024
Unprompted review
Reply from Steam Vape
Great to hear, Megan! Pleased to know you experience a great service with our wonderful team in Reading. :)
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