I order my liquids via telephone call.ive never had any problems with the delivery it always comes the next day and the gentleman who places my order is so patent and understanding and deals with my o... See more
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Review summary
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To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more
Company replied
As ever, Steam jump into action straight away and do everything a customer could possibly expect them to do. Never had any problems except one time I ordered something online and they didn’t have the... See more
Company replied
Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more
Company replied
Company details
Written by the company
Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.
Contact info
Steam 3 Bradley Street, ST14 7QA, Uttoxeter, United Kingdom
- 01889 226182
- websales@klswt.co.uk
- steameliquid.co.uk
Excellent online ordering service and…
Excellent online ordering service and delivery time.
November 25, 2024
The only online site I use to buy my…
The only online site I use to buy my Six Licks vape liquid.
Easy order process. You can also order by WhatsApp.
I like the points system. You don't have to jump threw hoops to get them.
Postage is fairly quick despite using Royal nail. I know if I have forgotten I can have next day delivery
November 25, 2024
Quick and easy to order and quick…
Quick and easy to order and quick delivery and will be ordering again in the future
November 25, 2024
Fast and reliable thanks.
November 19, 2024
When paying for next date delivery it…
When paying for next date delivery it takes 3 days to be delivered.the vape in mu.last order aas mixed with bottles of flavour I had not ordered
November 18, 2024
Reply from Steam Vape
Hi Colette,
Due to the poor weather conditions around the Stoke hub, the couriers have experienced difficulties getting parcels collected and dispatched on time.
If you have not received your order or need any assistance, please do contact us on websales@klswt.co.uk, 01889226182 or WhatsApp +447494110823.
Apologies for the delay and thank you for taking the time to leave feedback.
Steam
Do not order next day delivery
Ordered liquid on the Sunday with a next working day delivery.
Still yet to receive it on Thursday??
November 18, 2024
Reply from Steam Vape
Hi Alex,
Orders on Sunday would normally be collected on a Monday for Tuesday delivery. Due to the poor weather conditions around the Stoke hub, the couriers have experienced difficulties getting parcels collected and dispatched on time.
If you have not received your order or need any assistance, please do contact us on websales@klswt.co.uk, 01889226182 or WhatsApp +447494110823.
Apologies for the delay and thank you for taking the time to leave feedback.
Steam
Got sent the wrong liquid and steam…
Got sent the wrong liquid and steam were so helpful and sent out the right one and I received it within 2 days
November 12, 2024
Reply from Steam Vape
Firstly, apologies for the error in your order. Secondly, thank you for bringing this to our attention and understanding in the mistake we made.
We appreciate you reaching out and leaving feedback!
Steam
Twice i have ordered 40 true salts vape…
Twice i have ordered 40 true salts vape juice you have delivered 30
November 5, 2024
Reply from Steam Vape
Hi Gerald,
Apologies for the error in your order. If this has not been rectified, please do contact us on websales@klswt.co.uk, 01889226182 or WhatsApp +447494110823 so we can resolve it ASAP.
Thanks
Steam
Reply from Steam Vape
Thank you, Karen!
Reply from Steam Vape
Thank you, Julia!
Easy purchase and quick delivery. Notified of status of order regularly.
Easy purchase process and quick delivery. Updates regularly on status of order.
October 25, 2024
Reply from Steam Vape
Thank you, Cath!
Always a great service
Always a great service, from ordering on line to receiving the goods. Always available to speak to if problems on line.
Thank you
October 17, 2024
Reply from Steam Vape
Thank you, Rose!
They always get my order right and get…
They always get my order right and get quick diliverys
October 14, 2024
Reply from Steam Vape
Thank you, Anita!
Amazing delivery service, next day fantastic customer service too
Excellent next day delivery
October 8, 2024
Reply from Steam Vape
Thank you, Jayne!
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