Steel Reef Reviews 

70
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the high quality and innovative design of the products, often noting they match or exceed original equipment manufacturer standards. Many customers found the items fit perfectly and significantly enhanced their watches, making them more comfortable or functional. Additionally, several people experienced fast and reliable delivery. However, some people mentioned significant delays in receiving their orders, often extending for months or even over a year. These customers frequently reported a lack of communication or updates regarding their delayed items. Some reviewers also noted issues with customer service responsiveness when trying to resolve these delays or other problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the high... See more

Quality

Customers consistently express satisfaction with the quality of products, often describing them as... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and efficient service, with... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting fast, efficient, and attentive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have purchased the new released “On the Fly” extension link for my Rolex jubilee bracelet 62510H. The product is great. I am so grateful that someone created an easylink for my older model. There we... See more

Rated 4 out of 5 stars

Quick service, worked as advertized and couldn't be happier. Would have given 5 stars if bead-blast finish was available for Sinn models!

Rated 4 out of 5 stars

Updated review: I have now received the extension link alongside a personal apology from Gabe, the CEO. They also had responded to my CS inquiries after I wrote the review. The item is ve... See more

Rated 4 out of 5 stars

I bought an on the fly link, it fits perfectly and it came with an unnecessarily fancy packaging and laser engraved metal card. Prices aren’t cheap what makes the purchase unsustainable on my point of... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(70)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

“On the Fly” extension link for ROLEX jubilee bracelet

I have purchased the new released “On the Fly” extension link for my Rolex jubilee bracelet 62510H. The product is great. I am so grateful that someone created an easylink for my older model. There were some issues with the order and the shipment, and with their almost simultaneous response, those issues were solved immediately. It’s a highly recommended purchase.

August 15, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing product. Catastrophic after-sales

I ordered an extension link for my Sinn 556. The link works but is not exactly the same shape as the link you swap out - this limits the bracelet articulation and makes the link look slightly different from the rest. Not an enormous issue but disappointing. They get a promotion to 2 stars because they offered to replace or refund. The real issue was when I enquired about the differences they prevaricated and denied the differences despite being sent clear images and a diagram. Eventually, after increasingly frustrated communications, the owner, Gabe did engage directly and admitted without going into detail that the link has differences out of necessity - but to get this admission I had to endure gaslighting and have had to endure being called 'entitled', 'sarcastic', and 'disrespectful' along the way by the owner. Proceed with caution.

February 27, 2025
Unprompted review
Rated 2 out of 5 stars

Questionable quality and especially customer care

This initial negative review was edited this March 2025 following a very late response of the company via its CEO and the final replacement (free of any charge) of the defective product initially received. The quality of the new received product is acceptable and the actions finally taken correspond to the contractual and legal terms. Anyway, the fact that all the initial contact efforts were in vain is not singular at a quick search and positive response was again only received after weeks of escalating (legal action, negative publicity). By consequence, will not buy again any of their products and I would not recommend this company.

P.S. the positive reviews they publish are generated with a sponsorised site where they´re allowed to censorship without exception any complains or negativ reviews.

December 19, 2024
Unprompted review
Show reviews in all languages. (70 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look