Stein Travel Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness throughout the entire travel process. The booking process is frequently described as seamless and well-organized, ensuring a worry-free experience from start to finish. Many people highlight the excellent service and communication, noting that every detail and request is handled efficiently. Reviewers also commend the magical holiday experiences and well-chosen locations, contributing to unforgettable memories for travelers. The overall trips are often described as outstanding, with many expressing eagerness to book with the company again.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and professional... See more

Holidays

People report positive experiences with holidays, with many reviewers describing their trips as fantastic,... See more

Location

Reviewers mention positive feedback about location, highlighting that many destinations were amazing and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the seamless organization and... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We travelled to Chicago for the Ireland / NZ rugby game on a Stein Travel package. Stein (Derenea and Suzanne) were easy and responsive to deal with. The package was well put together with a g... See more

Rated 5 out of 5 stars

Went to Ireland v Czechia World Cup Qualifier Game in Prague with Stein Travel. Everything was absolutely superbly organised by Elizabeth and Suzanne. From the Airport Check-In, Charter Flight to sl... See more

Rated 5 out of 5 stars

The level of service and communication from the Team (especially Michelle!) at Stein Travel was exceptional. From collection at the Airport, to our hotel in River North, Chicago, things could not have... See more

Rated 5 out of 5 stars

We travelled to Lapland with Stein just before Christmas and it was the most magical family trip we’ve ever had. Everything was so well organised and stress-free. As a coeliac family (myself and my tw... See more


Company details

  1. Travel Agency

Written by the company

Stein Travel is Ireland's favourite travel agency. In 2024 we were awarded the prestigious Travel Agency of the Year by the Irish Travel Agents Association. We offer a range of top quality holidays at great prices to your favourite sun-holiday, Lapland, long-haul and cruise destinations. We specialise in some of the most sought-after sporting and cultural events around the world, including Andrea Bocelli, Andre Rieu, Rugby World Cup, Six Nations, Wimbledon and many more. All of our packages come with guaranteed and official event tickets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

One off our bucket list …

A wonderful holiday from start to finish. Super friendly and super helpful staff. Plenty to do and see and very well organised trips away from resort which we truly enjoyed. Thank you to everyone involved.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Galway Couple.

Very well organised from start to finish.
Jimmy and his team were entertaining and very professional throughout.
Hotel accommodation and food was first class...

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

This was an amazing holiday

This was an amazing holiday . Great music every day and night ! Jimmy & Cladaue made sure he got to meet all of the 550 people that traveled . Loved every minute of the holiday .

October 8, 2024
Unprompted review
Rated 2 out of 5 stars

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with , rude staff, messed up our flights several times , as a group put us on different flights, ignored emails and even admitted they didn’t bother reading our emails , paying through the nose for a company who let this holiday down
This is a fantastic holiday but STEIN Travel ruin it with their incompetent and unprofessional manner , even managed to leave 3 of us behind on one year and never even reimbursed us on having to fork out extra hotel night , transfers to airport x 2 , food and expenses, they blamed the airline , but our package holiday was booked with STEIN TRAVEL , not the airline ,
Stay clear of this company and spend your money else where
3 days before we were leaving this year we were still trying to get our flights sorted
Don’t even bother complaining because they will ignore you , even if you meet them face to face
They are a disgrace of a company
Every year they say they will sort it next year , 4 we have done this holiday and 4 years there were problems , every year , spoke to lots of people on the holiday who agree it’s a fantastic holiday but the added stress of this company dealing with it , puts them off returning

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful from beginning to end…

Wonderful from beginning to end .everyone catered for. Great welcome and send off by Jimmy. Great to be picked up and dropped off at proper terminal at airport. Meet and greet most days with Jimmy and his singers.
Only downside is we are not going back next year. But hope to soon again. He does everything well.
Eileen &John Nicholl Kerry.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Our tour guide was exceptional Sylvia

Our tour guide was exceptional Sylvia
The tours were v well organised
The concert was again well planned in terns if getting to and from
The hotel was clean but v basic
Breakfast was abysmal....
Our room was tiny The only issue we had was we were given ..2 single mattresses pushed together on a double base...with a double sheet holding the contraption together.
Staff were v helpful.

July 16, 2024
Rated 4 out of 5 stars

Very well organised trip

Very well organised trip
Nicely busy got to see plenty of beautiful places
Tour operator was full of information
Andrea Bocelli concert fantastic
very enjoyable holiday

July 19, 2024
Rated 2 out of 5 stars

Hotel in Montecatini was basic enough…

Hotel in Montecatini was basic enough and overall facilities were poor. Missed not having a pool.

Hotel did not provide any bar facilities before 4pm - even to get a coffee during the day was impossible. This was poor for a 4 star hotel.

Quality of breakfast was poor enough. Not to 4 star standard.

Hotel was grubby in places - carpet was fraying on the stairs and coming away in places.

We ate in the hotel restaurant one evening & had been told by our Tour Guide to ask for the 10% discount available to hotel guests. In the end the discount provided was less than 2% (as there were certain dishes e.g. steak with truffle that were excluded from this offer for some reason. This seemed very bizarre and trivial to us.)

July 13, 2024
Rated 5 out of 5 stars

U2 at the Sphere

Our trip was all about seeing U2 at the Sphere in Las Vegas and so it would be hard to give it anything else other than 5 stars! However, we would also highly recommend Stein Travel. They took all of the stress out of planning our break - from flights, to hotel recommendations to concert tickets, and we would recommend booking this type of trip with them for excellent service, knowledgeable staff and excellent pricing. A once in a lifetime experience too!

February 29, 2024
Rated 5 out of 5 stars

Andrea Bocelli Tuscany

Everything was very well organised from the time of booking to getting back to Dublin.
Transfer execution to and from the airport, the concert and for day excursions to Sienna and Florence were smoothly run and very comfortable.
The Stein Travel Representative, Jay Galvin made himself available at all times to offer any help or assistance required. The local guide, Sylvia was an absolute gem. She was very helpful, supportive and extremely organised. Nothing was a problem for her.
The accommodation at Hotel Adua was excellent. This is a very nice hotel that is made really special by the staff. In all areas of the hotel the staff were very efficient, friendly and helpful.
I would have no hesitation using Stein Travel again. In fact we're already looking at trips with them next spring.

July 17, 2024

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