Stein Travel Reviews 

Everything
Especially our guide Sylvia
Made trip so exciting with her welcoming humour throughout our trip. Left no stone unturned in looking after us all

The trip to Tuscany and the Andre Bocelli Concert was an amazing experience. I would highly recommend it.

The only downside to the trip was the lack of services at the supposedly 4 Star Ecoloni Hotel. The hotel itself was beautiful but it could definitely do with upgrading it's decor and services for guests.
The bar closes at 11.30pm every night. They ran out of glasses and ice every evening. One person running the bar on her own who was clearly under pressure and no one ever came to assist her.

There was no where in the hotel to have a beverage, tea or coffee etc during the day from 11am to 4pm. We were advised there were plenty of cafes up and down the street.
No kettle in the bedrooms but you could hire one for €35 for the week. No iron available either.

Carpets are old, worn and dirty looking and could definitely do with been upgraded as could some of the paintwork.

The leather chairs and couches in the lobby area are worn and the leather cracked and torn. Not really appealing. Its such a pity because I loved the hotel, it's proximity to everything and the staff but it definitely needs some work upgrades and to bring it to 4 Star standard. A bit disappointing compared to a mother hotel where others guests stayed who travelled within our tour group. They had lots of facilities at their Spa hotel.

Stein Travel might also consider advising travellers of the difficulties involved in some of the day tours and the trek to the Concert itself. There were elderly people who struggled with the walking in the heat and also the hills and slopes in Sienna and the walk involved to the Teatro del Silenzio.

No Stein Representive made themself known to the Dublin Group for the whole week we were there. We had no advice as to the walking difficulties that were facing some. I personally struggled after knee surgery some months back so it's advisable to bring a walking stick with you if you have difficulty walking or climbing steep hills like I did and many others.

I would have liked to have been given some information on how to hire a buggy car to get me up to the Teatro del Silenzio and back from where the bus dropped us. I very nearly didn't make it up there for the concert. It would have been great to be able to discuss this with a Stein Travel Rep but like I said, this person never made themselves known to any of the Dublin group which was so disappointing as lots of people had issues and questions.

Anyway hopefully Stein Travel will take on board some of this feedback and try improve on next years tour to Tuscany.

The hotel was dated and carpets not clean. It didn’t have a swimming pool which the other hotels on the Andrea Bocelli tour to Tuscany had. Temperatures were around 35C for the week so ended up paying €25 to go to another hotel to use the pool with towels supplied. Staff in hotel were lovely.

Firstly was at wrong terminal before I departed as it said terminal 2 on ticket and I was stressed out before I got on the plane after the long delay and 3/4 hour waiting on plane before departure
Never met stein rep once only tour guide Gabrielle who was great for concert and trip Also to pay extra supplement as I was a single passenger staying in hotel was not worth it at all as the room was a box size room bed was very comfortable only shower in room hotel was clean

Well organised.Staff very nice professional ,&informative.

What can I say I’ve travelled to Maastrict for the Andre Rieu shows. All I can say is that its an experience everyone should try and go to once in their life, I’ve travelled 4 times with stein. It’s a very special trip we spend with our mother who has travelled 7 times!! Michelle Susanna and Ger absolute legends makes the trip as easy as possible, and a fair price too! Lovely hotel, transfers, tickets all sorted. 100% recommended Stein travel.

Week long tour idea incl bocelli concert is a great opportunity to see tuscany and enjoy a great concert experience. Just thought some little things and more info needed. Booking was fine. Hotel was basic enough. Some part of group got a hotel with a pool which would have been nice. Tour guide Gabriella great very nice and helpful. Bus not great standard we were in smaller bus rest of group in coach. Lot of walking not really clearly advised by stein travel eg steps in siena just for less abled or older people. Walk to concert should be explained more in terms of gradient of hills again for those less able and distance. We didnt get an option to upgrade seats at concertbothers did? Would have been nice to have a Stein travel rep to touch base with during the week. Overall lovely week just needs a little more info and clarity.

It was an amazing trip to see Andrea Bocelli in his 30th anniversary concert, also day trips,Florence was fabulous, only draw back was no swimming pool in hotel it was 38 degrees and the room had no kettle and the bar did not open till 5pm so no coffee or drinks during the day. I asked for the use of an iron to be told they were not insured to offer an iron but they could sent my clothes out to be pressed but the prices were very expensive. It was a trip of a lifetime but next visit to ltaly hotel must have a pool, we found a hotel that let us use there pool with lunch and drinks for 25 euros which was a find.

Fabulous trip… organised trips to Siena and Florence, guides were great … hotel was lovely, being typical Irish would have been great to have tea/coffee making facilities… air conditioning great and service in hotel brilliant… unfortunately for me I lost my footing getting into the pool and hurt my back … small fracture to coccyx and I missed out on going to the concert… I did inform the reception staff and Jay (Stein travel representative) all of whom were sympathetic and supportive… I did suggest to the hotel hand railings around steps going into the pool however they said the pool is “Roman bath” style and therefore no hand railings … so disappointed I didn’t get to see Bocilli however the trip and organizing of trip by Stein Travel was excellent… my friends and I totally enjoyed it

great trip from start to Finnish excellent staff in the hotel made new friends thank you to the staff at stein travel going back next year vip of course 🇮🇲🇮🇲🇮🇲

The most amazing trip to Maastricht!!
Beautiful City and the amazing concert to round it off - superb

All went well until day of departure - 6 people were left/forgot at hotel “the Crowne plaza” This incident was not noticed until we reached Hotel Apple Park. I, among others feel your representative should have been at Crowne Plaza to ensure everyone boarded the coach. We had to travel back to hotel to pick up the 6 passengers- this of course added to our already long journey.

The rep in Maastricht was terrible, no communication, for the price i expected much better from Stein
i have used Stein travel in the past and had an excellent experience but this trip was much too expensive for the package provided

The trip went to plan. Hotel ok and shuttle service ok

It was all good. Very happy customer.

Well organised trip to Maastricht for Andre Rieu concert and despite aer lingus strike Stein Travel came up trumps to make sure we all got home promptly...and there was a big group of us to look after.
Excellent communication from the company keeping us informed of what was happening all the way along. Will definitely use Stein Travel again.

From first contact to being so well treated on the trip all our dealings were friendly and efficient, even with Aer Lingus strike looming all our needs were looked after.

Very umpressed with Stein Travel.
Courteous staff
All details of the trip laid out in a very informative email.
Coach transfers excellent
Would definetly recommend Stein Travel.

Very good company to travel with great holiday will be using them again