This is the worst company I have ever done business with. Dishonest and lying owner on more than one occasion when I tried to resolve the issue. PRODUCT OF VALUE LESS THAN 150 EUROS DO NOT HA... See more
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See what reviewers are saying
I bought stencils from 'Stencil Up' for my 12 yr old grandchildren who are decorating their bedrooms. They have been a great success. Detailed designs but resiliently made so could be reused several... See more
Company replied
I love the final result but as I was w undertaking a large project (hall stairs and landing) I have needed to reorder as the stick fails after a time (despite cleaning carefully). I wouldn’t mind this... See more
Delivered quickly, even with RM strikes and the August BH weekend! Bought the untacked version, it's made from a thick but bendy plastic, so confident it will last through my project. I love the st... See more
Company details
Written by the company
Designer and manufacturer of decorative wall stencils and craft stencils. Our wall stencils are large format allowing you to quickly and easily create a beautiful feature wall a perfect alternative to wallpaper! Unlike wallpaper, you can also create a wall in any colour combination you choose. We also have a growing range of craft stencils, suitable for fabric, furniture and scrapbooking.
Contact info
Cambridge, United Kingdom
- 07824 479630
- info@stencilup.co.uk
- stencilup.co.uk
2.9
Average
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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excellent quality product great…
excellent quality product great instructions on how to achieve the desired effect will be buying more stencils in the near future.
December 14, 2020
Reply from Stencil Up
Thank you Lisa, so pleased the instructions helped!
Fantastic service and prompt delivery…
Fantastic service and prompt delivery even during covid 19 and the busy christmas period. I love the stencils i received. Great selection and variety available.
December 13, 2020
Reply from Stencil Up
Thank you Fiona, we’re always adding new designs. Please they arrived promptly in these uncertain times...
Good quality and a prompt delivery
Good quality and a prompt delivery. Can’t wait to use them.
December 3, 2020
Reply from Stencil Up
Thank you Daniel, I hope the project was a success!
Fantastic service from Stencil Up
Fantastic service from Stencil Up. One of my products arrived damaged, and was immediately replaced without any fuss. High quality onlays and lovely to deal with. Highly recommend.
November 24, 2020
Reply from Stencil Up
Thank you Tina!
Reply from Stencil Up
That’s great to hear Michael, thank you!
All round great product.
Great service and stencils are exactly as described. So excited to use them in my refurbed bedroom
November 18, 2020
Reply from Stencil Up
Thank you Deb, I hope the project went well!
High quality with fun pretty results
Ordering and receiving went very smoothly and efficiently. Once I proceeded to paint, I was a little disappointed that the website hadn't suggested I buy some spray glue, which turned out to be very hard to come by locally. I made do with masking tape, and then when I was almost done it got really difficult because the stencil got paint logged and almost too heavy to be held up by the tape. Which is when I got disappointed that the package only came with one regular stencil and one edge stencil. On the other hand, no matter how sticky things got, the stencil did not tear, which was really great.
Overall, I was really glad to have come across the website to begin with, and to have found a stencil I liked for a fair price. Would probably be happy to add a bit more money for extra stencils, and to know that getting good spray glue would be helpful, especially for me as a first time hobby painter.
November 7, 2020
Reply from Stencil Up
Thank you for taking the time to review Elana. Our instructions (included with the stencil) do suggest the use of spray adhesive and also the recommendation that you clean the stencil throughout the job to prevent heavy paint build up. As the stencils are cleanable and reusable there really is no need to include more than one stencil. They are very easy to clean with either cleaning wipes - which are convenient while you are working, and then in warm soapy water for a more thorough clean.
Great quality, great service
I’ve ordered two stencils now. They are made from thick, high quality mylar, so can withstand a light scrub with a brillo pad to remove the paint and both designs look fantastic once stencilled. The service is great, they arrived within a couple of days of me ordering. This is now my ‘go to’ stencil shop!
November 3, 2020
Reply from Stencil Up
Thanks so much! Looking forward to 'seeing you' back in store!
Novice stenciller
Order received quickly, stencil is beautiful, first class on every level !
October 25, 2020
Reply from Stencil Up
This is great to hear - thank you!
Extremely happy with the quality of the stencils!
Excellent quality, well cutted, very good customer service!
Quick delivery and well packaged! Thank you!
October 25, 2020
Reply from Stencil Up
Thanks so much Loredana, I hope your projects went well
I have had an excellent service from…
I have had an excellent service from stencil up and would recommend them to others.
October 23, 2020
Reply from Stencil Up
Thanks so much Geraldine!
Products & service from Stencilup- excellent.
Products & service from Stencilup was excellent. Hermes delivery, however, took days. They have let down Stencilup, in my opinion.
October 19, 2020
Reply from Stencil Up
Sorry that the delivery took longer than hoped for. Unfortunately we are finding with both Hermes and Royal Mail delivery times are varying greatly at the moment. But very pleased to hear you are happy with the stencil - thanks for taking the time to review
I am really pleased with my stencil it…
I am really pleased with my stencil it was just what I wanted.
October 17, 2020
Reply from Stencil Up
Thanks Beverley, I hope your project went well
Reply from Stencil Up
Thank you Debra!
Reply from Stencil Up
Thanks for taking the time to review Karly!
Reply from Stencil Up
Thanks so much Sharon!
Shardeco stencil
I absolutely love my new stencil! Lorraine is so lovely and the quality of the stencils are fabulous! Prompt delivery, great communication and super helpful! Will definitely be ordering more for my next project ❤️
October 14, 2020
Reply from Stencil Up
Thanks so much Zoe - love seeing your creations! x
Reply from Stencil Up
Thanks so much Janicke!
Stencil panel
Stencil panel arrived in good time and measurements were spot on. The design was exactly as shown. I was very pleased with this product and would use it again.
October 12, 2020
Reply from Stencil Up
Thanks so much for the review Rena, your finished piece looks gorgeous!
I was disappointed that the two…
I was disappointed that the two stencils I ordered weren't in individual packaging. This makes it difficult for storing my stencils for future use and also for allowing them to lay flat.
October 12, 2020
Reply from Stencil Up
Hello Barbara - thank you for taking the time to review. I see you ordered wall stencils which do not have 'packaging' as such, as it would be impossible to ship, being large flat sheets.
I'm sure you can appreciate that when posting thin sheets up to 895mm in length, it is necessary to roll and post in a tube, otherwise the postal costs would be far higher than the stencil itself! The tube they arrive in are for general posting, just like Amazon would consolidate multiple items into one box.
You commented on email, that US based companies package in large plastic bags, this is something we are wholeheartedly against! The use of unnecessary plastic packaging is not something we would encourage, as stencilling is an eco-conscious form of decorating with limited waste.
There are many alternatives to storing your stencil, such as portfolio sleeves and I would encourage you to look at storage that does not result in the use of oversized plastic bags.
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