This is the worst company I have ever done business with. Dishonest and lying owner on more than one occasion when I tried to resolve the issue. PRODUCT OF VALUE LESS THAN 150 EUROS DO NOT HA... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought stencils from 'Stencil Up' for my 12 yr old grandchildren who are decorating their bedrooms. They have been a great success. Detailed designs but resiliently made so could be reused several... See more
Company replied
I love the final result but as I was w undertaking a large project (hall stairs and landing) I have needed to reorder as the stick fails after a time (despite cleaning carefully). I wouldn’t mind this... See more
Delivered quickly, even with RM strikes and the August BH weekend! Bought the untacked version, it's made from a thick but bendy plastic, so confident it will last through my project. I love the st... See more
Company details
Written by the company
Designer and manufacturer of decorative wall stencils and craft stencils. Our wall stencils are large format allowing you to quickly and easily create a beautiful feature wall a perfect alternative to wallpaper! Unlike wallpaper, you can also create a wall in any colour combination you choose. We also have a growing range of craft stencils, suitable for fabric, furniture and scrapbooking.
Contact info
Cambridge, United Kingdom
- 07824 479630
- info@stencilup.co.uk
- stencilup.co.uk
2.9
Average
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stencil Up
Thanks for much for the review, so please you are happy with our new wooden panels!
Great quality and selection...
The whole process of buying, selecting and getting some advice from the customer service team has been awesome - the site is very informative and has good quality videos as well. The stencils themselves are durable and can be used often. Highly recommend this company !!
Also are priced very sensibly..
October 5, 2020
Unprompted review
Reply from Stencil Up
Thank you so much for this wonderful review!
Fast delivery
Fast delivery, good quality product will use again and recommend.
October 4, 2020
Unprompted review
Reply from Stencil Up
Great to hear Tracy, thanks so much!
Good quality stencils and brushes
Good quality stencils and brushes. Very quick delivery. Very happy would use again
October 3, 2020
Unprompted review
Reply from Stencil Up
That you for taking the time to review, pleased you are happy with your purchase!
Large ginko leaf stencil
I ordered this stencil for an outdoor project that was delayed due to lockdown
Stencil is great quality I am looking forward to using it to give a tropical vibe on an old painted concrete base in the garden
Would definitely buy from Stencil Up again
September 27, 2020
Unprompted review
Reply from Stencil Up
Thank you Teri, we would love to see some photos of your completed project, it sounds great!
Great quality
Great quality. Had to wait ages due to lockdown. Not disappointed. My wall stencil journey continues.
September 26, 2020
Unprompted review
Reply from Stencil Up
Thank you for your patience during lockdown Julie. I’m pleased it was worth the wait!
Fantastic product ,easy to use
September 24, 2020
Unprompted review
Reply from Stencil Up
Thanks for your review Jola, pleased you found the stencil easy
stencil looks great!
September 22, 2020
Unprompted review
Reply from Stencil Up
Great to hear Rachel, thank you!
Art Deco stencil
Art Deco stencil
Never used one before and found it easy to use
Would recommend for those who are stencil veterans and complete beginners like me!
September 22, 2020
Unprompted review
Reply from Stencil Up
Thank you for your kind review, so pleased you had a good experience Stenciling for the first time!
A fabulous stencil
A fabulous stencil, and a great result. Only fault was slow delivery, probably due to COVID , and which now may have been resolved.
September 22, 2020
Unprompted review
Reply from Stencil Up
Thanks for your review Michaela. Looking at your order I see you placed a discounted pre-order while we were unable to fulfil orders due to COVID-19 delays. I’m pleased you are happy with the end result and I hope you feel it was worth the wait.
Love the stencils they look amazing…
Love the stencils they look amazing can’t wait to order more .. Delivery was speedy so will definitely be buying again ..
September 7, 2020
Unprompted review
Reply from Stencil Up
Thanks so much Tracy, I hope the project goes well!
I love a Stencil
3rd Stencil and another awesome job. Given my sons room an excellent finishing touch that he actually likes!
Stencil always arrives on time and in perfect condition.
September 6, 2020
Unprompted review
Reply from Stencil Up
Pleased to hear of another successful project Matt!
Very happy customer
Excellent service, item arrived in good time despite COVID-19 and was exactly as described. Will definitely be back for more.
August 22, 2020
Unprompted review
Reply from Stencil Up
Thanks for taking the time to review Karen, I hope the project went well.
This company gets everything right
This company gets everything right, even down to mailing times. The website is good to navigate, the product comes with proper instructions, the stencil itself is top quality material, and it is appropriately sent in a reinforced envelope. Everything perfect. I have already ordered and received a second item.
August 22, 2020
Unprompted review
Reply from Stencil Up
Thanks so much Alison! Hope you’ve enjoyed your projects!
I'm so glad I found Stencil up
I'm so glad I found Stencil up. Such an interesting, fresh and contemporary selection to choose from and prompt, efficient service. The stencil turned out even better than I hoped. Good quality and easy to work with.
August 20, 2020
Unprompted review
Reply from Stencil Up
Thanks so much for the review Barbara, I'm so pleased your project was a success!
I recently ordered some stencils and…
I recently ordered some stencils and the new inlays, totally over the moon with my purchase, great communication, quality and service, will definitely be back for more!!
August 20, 2020
Unprompted review
Reply from Stencil Up
Thanks Joanne - so pleased you were one of the first to try the inlays, and the result was amazing!
Robust selection but delivery is too lengthy
Stencil Up has a fantastic portfolio of stencils and it's easy to select and submit your order, but I haven't received my order yet. I can't remark on the product.
It's been a long time since my purchase and I am dubious that COVID is still the excuse for slow delivery. I receive packages from other vendors that deliver quickly. So if you expect a speedy delivery, don't get your hopes up and give yourself plenty of time to do your project.
August 15, 2020
Unprompted review
Reply from Stencil Up
I’m sorry that you have not yet received your stencil, however as we have no information or communication from you we cannot help with trying to locate the parcel. Items are dispatched within 1-3 working days and then we are in the hands of the carriers! It’s a shame that you felt you needed to address this through a review rather than directly with us, as unfortunately packages do go missing and we always do our best to resolve things as quickly as possible, such as sending replacements and attempting to locate parcels. As your review is anonymous we cannot reach out to you on email to resolve this for you., and have no idea if you are a domestic or international customer. Unfortunately there are still delays due to COVID-19, and it is not an excuse but a rather unfortunate reason for delays. We do our very best to communicate with customers who are experiencing delays when they reach out to us.
Great communication and service
Great communication and service. Fair prices and an exciting range of stencils and craft material
I highly recommend
August 13, 2020
Unprompted review
Reply from Stencil Up
Thanks you so much for taking the time to leave a review Juliette! I hope your projects are going well.
The effect is amazing
The effect is amazing, however to get this it takes a lot of time and patience.
We are very pleased with our project.
August 8, 2020
Unprompted review
Reply from Stencil Up
Thank you Helen, I’m pleased you are happy with the result. Yes, Stenciling can take time and patience but I hope you feel it was worth the effort!
Reply from Stencil Up
Thanks for taking the time to review Gillian, hope the project was a success!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.