Banner for Stephen Einhorn

Stephen Einhorn Reviews 118

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their unique designs and the beautiful craftsmanship. Many people highlight the outstanding customer service, describing the staff as incredibly helpful, knowledgeable, and genuinely caring, making every interaction a pleasure. The service provided is frequently described as excellent, with consumers appreciating the efficiency, personalized approach, and ongoing support. Reviewers are particularly impressed with the promptness of service and the overall positive experience, from initial consultation to receiving their cherished items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers consistently praise the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently highlight the... See more

Quality

Consumers consistently praise the high quality of the products, describing them as amazing, fabulous, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I initially telephoned to ask for guidance to purchase earrings for a bride’s wedding regarding pearl sizes Lorenzo was as professional and helpful as he possibly could’ve been. The earrings arri... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied



Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Store

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

FREE SHIPPING

ON ALL UK ORDERS OVER £100

PAY IN 3 WITH KLARNA

Contact info

Welcome Offer

10% OFF WHEN YOU SIGN UP TO OUR NEWSLETTER

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Team in the store were all so…

The Team in the store were all so helpful ,and the Christmas Decor in the store was so creative ! I really would love 15 of the paper birds !
The Product has always been “Amazing “over the last 10 years + that i have been buying it ! Stunning !

December 19, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Stephen,
This is a fantastic review, thank you!
We really appreciate the fact you keep coming back to us after all this time, and that you also enjoyed our beautiful origami cranes! We all love them too.
Thanks again, and hope to see you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and excellent product. My wife is over the moon with the ring they made for her.
I was impressed with the speed in which they made the ring and sent it all before Christmas too

December 18, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Paul,
Thanks for writing such a great review, we do appreciate it!
We are really happy to know you are satisfied with your shopping experience, and that your wife loves her new ring.
We look forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great service

December 16, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Ross,
Thank you! We are always here to help.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Superb quality

Superb quality, Superb Service, Superb Skull ring, many thanks indeed.

December 16, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Roy,
Thank you for this superb review!
We are so pleased you liked our Skull Ring, and hope it will bring you joy! Please do not forget to bring it back to us for a complimentary polish, so we can help you look after it!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Very Happy Christmas Gift Shopper

Very good personal service. Very Happy with the silver necklace gift for my daughter. Excellent and fun packaging - the breakable egg.

December 12, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Hamish,
Thanks for writing this, and for shopping with us!
Our unique breakable packaging is the perfect touch to make the experience unforgettable!
We look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

A fabulous jeweller …

I’ve have two pieces from this wonderful jeweller, and both times I’ve been blown away by the quality of the products (a silver engagement ring and a men’s silver bracelet) and the fabulous customer service. If you want a special piece and excellent service, this is the place to go

December 3, 2025
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Mark,
Thank you so much for this great review, and for coming back to us twice! We are so pleased you are happy with the jewellery you bought from us, and the service you received.
We look forward to seeing you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

When visiting London

When visiting London, I called into the Stephen Einhorn store. The two guys who served me where great, polite, friendly, helpful and knowledgeable. I ended up purchasing the boss ring as a gift that I will open on xmas.

December 11, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear David,
Thank you for this fantastic review! The team loved meeting you as well, and we are so glad you found something you loved when you came to our showroom. The Boss ring is a wonderful piece, and we hope it will bring you joy!
Please do stop by again when you're next in London.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Gaye,
Thank you very much for leaving this review. We take pride in our customer service, as well as the quality of the lovely jewellery we make, so it makes us really happy to hear you enjoyed your experience.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

I found the staff very kind and helpful

I found the staff helpful , kind and professional when told them that I wanted my recently deceased partner’s wedding ring to be joined to my own . They made very helpful suggestions and I’m very happy with the beautiful ring they made for me

December 6, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Valerie,
Thank you so much for writing such a great review, and thanks again for trusting us with this incredibly special commission. We are very happy we could help you create a single ring which joins both, and we hope it will bring you joy.
We look forward to seeing you again soon, even just to say hello!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Excellent service and very high quality…

Excellent service and very high quality craftsmanship

December 20, 2024
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Sarah,
Thank you for leaving us a review, we are so glad you feel this way. Please feel free to bring your Stephen Einhorn jewellery to us whenever you would like it checked and polished, it's a service we offer free of charge!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

So pleasant and professional to deal…

So pleasant and professional to deal with. Felt very welcome and looked after

December 10, 2024
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear J,
Thank you for such a lovely review! We want everyone that comes to our showroom to feel welcome, this is at the heart of what we do here at Stephen Einhorn, so thank you for saying this.
We look forward to welcoming you to the showroom again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Excellent product

Excellent product, received within 48 hours of order

September 10, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Jayne,
Thank you for taking the time to write this! We are so pleased to know you are happy with your jewellery, and that we were able to fulfil your order so promptly.
We are here whenever you would like your pieces polished, so don't hesitate to come see us when you're next in the area!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great Style

Polite informative Staff
Great style of jewellery
Great quality

July 10, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Nick,
Thank you so much for writing this review. We believe that excellent customer service and jewellery of the highest quality go hand in hand, so it's great to read your feedback.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great service quality stuff being going…

Great service quality stuff being going for about 20 years !

December 9, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Dean,
Thank you for your review! We started in 1995 and we still design and hand make all our pieces in house here in Central London. We take pride in the quality of our service, as well as our jewellery, so it means a lot that you are happy with your experience shopping with us!
We look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Thank you once again

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly and without charge. They also cleaned other silver items of jewellery, again free of charge. What great service. The imagination behind the designs, the skilled personal service and ongoing support all make this shop a pleasure to return to. I will continue to recommend it to others. Bravo, and happy Christmas!

December 5, 2025
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Steve,
This is a fantastic review, thank you so much for taking the time to write this!
We all work very hard as a team to make this possible for our customers, so it makes us really happy to hear that you love your new SE jewellery and that you were pleased with your shopping experience and the service you received.
We look forward to helping you again, and wishing you a fantastic holiday season!
Best wishes,
The Stephen Einhorn Team

Rated 4 out of 5 stars

Very prompt response to my query

Very prompt response to my query. Replacement Work was carried out and item returned to me quickly.

November 13, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Alan,
Thank you for your review, we are glad we could help look after your jewellery!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Beautiful Signet Ring

I couldn’t be more pleased with my order. I got the silver signet ring for my son’s 21st birthday, and what a ring it is. The quality is outstanding, the sizing is perfect.
Stephen Einhorn has been brilliant from start to finish, excellent correspondence throughout.
Very Highly recommended, I will definitely be ordering from him again.
6 Stars

November 7, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear William,
This is a fantastic review, thank you so much! Thank you also for choosing one of our iconic designs for such a milestone birthday for your son, we are very happy to hear you were satisfied with the ring and the shopping experience.
Your son can bring the ring to us whenever he would like it polished, so we look forward to seeing him at the showroom in the future!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Unique Styles

I enjoy your work, long lasting and durable. Awaiting new styles.

November 18, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Renaldo,
Thanks for this review! We proudly make beautiful jewellery to last a lifetime, and have been doing so for thirty years now! We are launching new designs right now, make sure to subscribe to our newsletter so you don't miss out!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

My slim silver ring

My slim silver ring arrived very promptly. It fits perfectly, is very comfortable and quite discreet. It is a pleasure to wear.

November 7, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Simon,
Thanks for leaving a review! It is important to us that our designs are not only beautiful, but comfortable to wear as well! We hope your new ring brings you joy, and look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

The teams fantastic knowledge and skill…

The teams fantastic knowledge and skill in helping me make my choice of jewellery. I love my bracelet. The skill and expertise shows through in the fantastic quality of my jewellery

July 24, 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Karen,
Thanks for taking the time to write this review! We are so happy to know you love your bracelet, and we hope it brings you joy! The quality of our jewellery is second to none, and we help you look after it because we want you to enjoy it for life!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look