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Stephen Einhorn Reviews 118

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their unique designs and the use of first-class materials. Many people appreciate the attentive, knowledgeable, and genuinely caring customer service, with staff members making them feel listened to and supported in their choices. The overall service experience is frequently described as excellent, efficient, and professional, with many reviewers noting the personalized approach and ongoing support. However, some customers reported issues with a product's durability, mentioning that a silver item turned black after a period of time. Another reviewer experienced a bracelet being damaged after being returned for sizing, incurring considerable expense.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, beautiful designs,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent, attentive,... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional craftsmanship and... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

I initially telephoned to ask for guidance to purchase earrings for a bride’s wedding regarding pearl sizes Lorenzo was as professional and helpful as he possibly could’ve been. The earrings arri... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied



Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Store

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

118 reviews

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Rated 5 out of 5 stars

Amazing

Amazing staff, very knowledgeable, kind and helpful. The vibe is always good. Personal. Jewellery is different. Been a customer for years. Long may they last.

September 3, 2025
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Reply from Stephen Einhorn

Dear Tash,
Wow, what a lovely review, thank you so much! We all love what we do, and work very closely as a team to make it all happen. Long may we last indeed!
Thanks again for your review, and please come say hello when you're next in the area!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Jesse,
Thank you for your review! Our beautiful creations are all hand made here in our London workshop, so they are all incredibly special!
Looking forward to helping you again.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Stephen Einhorn has been there for…

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant.

We would never go anywhere else and would recommend them to anyone.

November 25, 2024
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Reply from Stephen Einhorn

Dear Dean,
Thank you so much for your lovely review! We are so thankful that you've trusted us over and over again through the years, and pleased to know that we were able to be part of these important times.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

.The best birthday present for myself.

The assistant made me feel extremely special. I initially went into buy a ring that I had my eye on for ages. Then i saw the most beautiful bracelet. I took a while deciding, but the assistant remained patient. I bought the bracelet in the end.Its the most beautifully crafted piece. I love it!

November 22, 2024
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Reply from Stephen Einhorn

Dear Pauline,
Thank you so much for this wonderful review! We are so happy to read you had a great shopping experience in the showroom and that you love your bracelet. Feel free to bring it to us anytime you would like it polished, it's a complimentary service we offer. We'd love to see you again!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery
Amazing customer service
Very patient while I deliberated / decided what I was doing about my order.
Lorenzo communicated with me so well, thank you.

November 13, 2025
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Reply from Stephen Einhorn

Dear Suzanne,
Thanks for your review! We pride ourselves in the level of our customer service, as well as the quality of our jewellery, so it's lovely of you to mention this. The whole team here works very hard to make it all possible!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Quality jewellery and knowledgeable

Quality jewellery and knowledgeable, friendly and reliable staff

November 12, 2025
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Reply from Stephen Einhorn

Dear Thuvia,
Thank you for leaving a review and for acknowledging the quality of our jewellery! All our pieces are hand made by us here in our Islington workshop, under the same roof as our showroom, so the whole team can work together and give you the best possible service.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Showroom

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent . I have purchased a number of pieces of jewellery from here as recommended by my son and have been very pleased with all of them. High quality, beautiful stones and unusual designs.

November 13, 2025
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Reply from Stephen Einhorn

Dear Maxine, Thank you so much for saying such nice things about us. We are so glad you are one of our valued customers! We also are very grateful that you son is a customer too. We hope to help you both again. Very best wishes. The Stephen Einhorn Team

Rated 5 out of 5 stars

Excellent communication and always fast…

Excellent communication and always fast response and advice on my purchase from overseas. Thank you and I can highly recommend the Stephen Einhorn jewelry and team.

May 14, 2025
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Reply from Stephen Einhorn

Thank you Roland for saying such nice things about us. We can send worldwide, so wherever you are..we will get your Stephen Einhorn designs to you! We hope to be able to help you again.
very best wishes, The Stephen Einhorn Team.

Rated 4 out of 5 stars

Love and best wishes to all at SE

Love the service, shop, quality and design of the products.

November 13, 2025
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Reply from Stephen Einhorn

Thank you Anthony! Its much appreciated. Very best wishes. The Stephen Einhorn Team.

Rated 5 out of 5 stars

I bought a silver bracelet for my son…

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, all done free of charge. The bracelet has an amazing clasp so there is no risk of it coming undone, in the past my son has lost bracelets because they were unsafe. All in all Stephen Einhorn is a very professional and talented jeweller..

November 12, 2025
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Reply from Stephen Einhorn

Dear Jacqueline,
We are so glad your son is enjoying his bracelet. And yes Stephen is a very talented jeweller with an amazing team behind him who all help supply the very best designs and customer service we can. As long as we can keep going we will always repolish your Stephen Einhorn designs for you, all part of the service. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Excellent service from SE Jewellers

Excellent service from SE Jewellers
They make beautiful jewellery and there is excellent aftercare. My earring has had an issue with locking in and both times, I’ve taken it into the shop I have always been met with excellent service.

October 15, 2025
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Reply from Stephen Einhorn

Thank you Christine for taking the time to leave us a review. Its very much appreciated! We do our very best to keep our customers happy and as we make everything here in our London workshop we can always sort any problems out. We hope to see you again soon ( not with a damaged earring!) Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Personal service and made you feel that…

Personal service and made you feel that you were an important customer.

November 12, 2024
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Reply from Stephen Einhorn

Dear Graham, You ARE an important customer! Without our lovely customers we wouldn't have a business. So, thank you for coming to us. Very best wishes The Stephen Einhorn Team.

Rated 3 out of 5 stars

I bought a gents beaded bracelet that…

I bought a gents beaded bracelet that was too small, so I sent it back at considerable expense and was told it was damaged, I just tried it on once. I was refused a larger replacement, so had to have the original extended which was expensive for what it was. The silver part is now almost black. Disappointed.

November 12, 2025
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Reply from Stephen Einhorn

Dear Mark, I'm so sorry that you are feeling dissatisfied with our service to you. I will look into this personally and get back to you quickly. We want all our customers to be happy. If the silver has gone black this can be due to a number of factors. The silver itself is 925, but it can dis-colour if exposed to something acidic or some body products such as soaps or shampoos or chlorine. Occasionally its the acidic balance in your skin. This can usually be sorted with a professional polish. We will be in touch with you.
Very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

Top Service and design

Top Service, awesome design and great quality. Extremely friendly and knowledgeable (in-store). Delivery was timely and flawless. Looking forward buying the next ring.

June 20, 2025
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Reply from Stephen Einhorn

Dear Florian, We are looking forward to you buying another ring too! Thank you so much for choosing us. We know there is a lot of competition out there so we are really grateful you came to us! We look forward to helping you again. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Everyone at Stephen Einhorn is simply…

Everyone at Stephen Einhorn is simply wonderful at making sure that each customer is happy and taken care of in grand style. I love my bespoke purchase and I visit whenever possible. SE is the best in jewellery design and customer appreciation.

October 10, 2025
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Reply from Stephen Einhorn

Dear Melissa, We are so appreciative of you as one of our wonderful customers. We are so pleased that you are happy to buy from us. We know there is a lot of competition now so we really are so grateful you have chosen us. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Everything as described

Everything as described, great quality products

May 1, 2025
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Reply from Stephen Einhorn

Dear Stuart, Thank you. We do our best in every area so that your experience is pleasurable! We really appreciate you leaving a review. very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Customer service was excellent.

Customer service was excellent.

October 30, 2025
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Reply from Stephen Einhorn

Thank you Dee thats really lovely of you to say. We do our best. Very best wishes to you from The Stephen Einhorn Team.

Rated 5 out of 5 stars

All round best experience

From ordering to delivery and the item itself, everything was perfect. Jewellery is always of the best quality.

October 28, 2025
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Reply from Stephen Einhorn

Dear Tania, Thank you so much for taking the time to leave a review. It means a lot to us that you came to Stephen Einhorn. We really value our customers, and it brings a lot of satisfaction to know you loved what you got from us.
Very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

Fantastic service to help resize my…

Fantastic service to help resize my ring and helpful with a new valuation afterwards. Lorenzo was great!

October 11, 2025
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Reply from Stephen Einhorn

Dear Richa,
Thank you for leaving us a review! We are here to help you look after your jewellery for life, whether this is through cleaning it, checking stone settings or re-sizing rings. We can do all this for you because we hand make all our jewellery on site here in central London, and we all work as a team to make sure we help you as best as we can. These are true investment pieces, so it's very important to keep valuations up to date.
We look forward to seeing you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

First Class Service.

The staff are really friendly and helpful, nothing is to much trouble.

August 5, 2025
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Reply from Stephen Einhorn

Dear Natasha,
Thank you for your lovely words! Everyone in the team does their best to make our customers happy, so we really appreciate you saying this.
Hoping to see you back soon!
Best wishes,
The Stephen Einhorn Team

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