Stephen Einhorn Reviews 

Truly poor customer service
As someone one who has purchased jewellery both from the Islington Store and prior to that at Kensington indoor market, it saddens me to write this review.
I purchased a ring for my 50th birthday, on reflection at the time I was handled by a very nice but novice assistant. The ring was a tad big and I lost in within 2 weeks. I hold no blame for the shop for this.
I called up and was advised that I should have the finger re-measured - no appointment necessary. I arrived on a Saturday and was not allowed in the shop as I had no appointment. I wrote and was offered due to the experience a 10% discount.
Today I visited (and as the tube failed had to pay for a cab) - again my problem. I had my finger measured and ordered the ring - this shop offers 15% discount to Health workers and other service individuals. I was told this was suspended as they were participating in an Amex discount. I some how ended up paying full price, I've checked my Amex card (no discount). Equally after paying I was told the order wold take 6 weeks (the website says 11-22 days - and this was not a complex bespoke item).
I have to say I've reflected called and cancelled my order.
Two waisted trips, time and cost and I now really question the values of this organisation which . The sales team clearly does not value me as a customer and the they appear not to follow the values promoted on the website.
Truly disappointed.

Received a bracelet a few years ago as a Christmas present, got too big for me, got in touch with Stephen EInhorn Jane was very helpful ☺️ I sent the bracelet back to them, they took 5 links out even cleaned it up for me. Just received it back today and it is perfect again ☺️ I can now wear it again. Very helpful and very quick to get it back to me. Would highly recommend. Thank you once again.

Absolutely impeccable service. My boyfriends bracelet arrived promptly and was beautifully presented. The bracelet is just stunning and my boyfriend absolutely loves it! Thank you so much could not be happier.

Wow, what a great time to buy. Sadly their shop where we bought our first rings tougher is temporarily closed, but their online service was very quick. Ring ordered, engraved and arrived next day!

Great choice and good quality. We have had the first rings we bought in their shop for more than a decade and remain very happy with them.

Very impressed with the rapid service.

Thank you so much

Really pleased with the single skull earring that was made for my husband. He wanted something really special and unique. We were also pleased with the service we received and would highly recommend them to anyone who is looking for an extra special piece of jewellery.
Very happy customer

I loved the look of the ring online and even more when it arrived. I chose the slim liquid silver for my wedding ring. It arrived promptly and beautifully wrapped. The ring was in a small box wrapped inside tissue paper which was waxed sealed and inside a bag tied with ribbons. And there was a personalized thank you card. The ring wasn't expensive and receiving it packaged like that made it a wonderful purchase. Just perfect! Thank you x

The beauty of their jewellery is matched by first class customer service. I have shopped both online and visited the shop in Islington, which is highly recommended if you are in London.

If you are considering a piece from Stephen Einhorn go for it - you won't be disappointed 😊

Over the phone customer and e mail service was excellent when ordering a ring. Very reassuring in a world where it now hardly exists.

Amazing jewellery, great service. Spent a long time looking, found the perfect ring here. Staff are helpful and will do everything to make sure your gift is perfect. Many thx to the guys in the London store :)

I have bought several items over the past couple of years and the customer experience has been a pleasure and the items purchased are top quality and expertly made.

Great service and final product.
Thank you to Lisa for helping us choose our Engagement Ring. Lisa and the team went above and beyond to make sure we had seen all the options before we decided on the ring we wanted. We love it! Will be back for the Wedding rings soon!

I am so pleased to have come across Stephen Einhorn - beautiful pieces, with lovely customer service and all very good value in my opinion. They’ve become a bit of a go to for myself and my partner for special occasion presents! Thoroughly recommend if you’re after something a bit different and very high quality.

Stunning bee charm!!my daughter was delighted, well worth saving up for(I'm already saving for another one).came beautifully wrapped with a real wax seal.Very kind and helpful staff on the phone.I love this shop!!

The staff were amazing. They answered my many, many questions and did everything they could to ensure that I was happy with the finished product, which was perfect. They completed the charm faster than expected and allowed me to pay as it suited me. I very highly recommend the Steven Einhorn team; they are professional and thoughtful!

Awesome service from start to finish! I ordered a custom pendant and engraved ring, the finished items are beautiful, exactly what I wanted!

Great product and prompt service, will definitely buy again

I’ve given Stephen Einhorn five stars for the quality and beauty of their jewellery and for the helpful customer service I’ve always received from their front of house staff. They’ve never let me down when I’ve been looking for something for a special occasion.

From beginning to end, the service was excellent. We had a warm reception when we went into the shop to look at wedding rings, and all through the ordering process through to delivery the store was very communicative. As for the rings themselves, they are beautiful and we couldn't be happier with them.

Purchased several items over the years including wedding rings and gifts for special occasions and my experience has always been great. So helpful. Used to be local, now live abroad. Called up and they remembered us, got a surprise ordered and delivered quickly for my wife's birthday surprise here. Love that the products are still really cool and service the same.