Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(358)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and very generous with…

Knowledgeable and very generous with their time. I’m so grateful I picked them.

January 16, 2026
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Both Emma and Elise were great on the…

Both Emma and Elise were great on the sale of our existing house, and the purchase of our new build house. Would highly recommend.

January 23, 2026
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Stephen Wilmot Solicitors have been…

Stephen Wilmot Solicitors have been excellent. Simon Adshead has been very professional very helpful and guided me accordingly with regards to my Will.
I highly recommend Simon Adshead.

January 22, 2026
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Very professional and efficient……

Very professional and efficient… Communicated effectively with competitive rates

January 21, 2026
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Best solicitors I have used

I totally recommend Stephens wilmot solicitors.
I found them friendly professional and a pleasure the deal with, I would go as far to say from my experience with solicitors that they are best firm I have dealt with, and wish to say thank you Emma and Elise

November 20, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Super helpful in a difficult purchase

Super helpful in a difficult purchase. Quick to respond, organised and v.professional. They even helped us complete close to Christmas. Natalie Arlett-Buffery in their team was excellent, and the contact we had with other team members, was also brilliant.

December 19, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Very good conveyancers

Very good conveyancers. Contact is good. It’s a stressful time but they know what they are doing. You have to just let them get on With it. Being in a chain is the worst though.

December 19, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma Selfridge and team at Stephens…

Emma Selfridge and team at Stephens Wilmot
This is the second time Emma has done the conveyancing for me, and as with the first time I am so grateful for the advice, help and service.
If I ever do move again, I'll be returning to Emma for the conveyancing. Thanks so much

December 18, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Cheryl and the team did an incredible…

Cheryl and the team did an incredible job with my house purchase. Super fast turn around, great communication and always available to help with any queries. Would not hesitate to use again and to recommend to anyone in need of conveyancing solicitiors

December 19, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma Selfridge was extremely helpful at…

Emma Selfridge was extremely helpful at all times during the purchase of a property. Her knowledge, expertise and professionalism were second to none. Couldn’t be more pleased. Would recommend Stephens Wilmot to anyone purchasing their property.

November 21, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 2 out of 5 stars

4 months to exchange with no chain either side

A seamingly seamless sale, that took over 4 months to compete!!!! No chain either side, first time buyers with excellent credit rating and mortgage in place. Probate granted and provided by seller, draft contracts sent but apparently not received. On hold to staff for over an hour on most occasions, half an hour on every occasion, inability to make contact with the case solicitor, staff “on leave” with no voice message recording to notify us when on hold. How can such a simple purchase take this long? We were not informed of staff not being in the office when we were requested to return documents. The “assistant” of the solicitor we used seemed efficient when finally instructed (2 weeks before completion). We were advised that if we paid a further £350 then the sale would move swifter!! Shocking!
You get what you pay for and sadly we were very close to loosing this purchase due to the lackadaisical attitude of this firm.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish Cheryl was on hand…

From start to finish Cheryl was on hand to answer all questions and put me at ease throughout the process. As a first-time buyer, this process can be overwhelming but I had reassurance all the way through from Cheryl. I would definitely recommend Stephen's Wilmot Solicitors and credit to Cheryl H. who has been fab all the way through. Thank you Siobhan. B

December 15, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service

Lindsey and Natalie handled the purchase and sale of properties for us. The process was as painless as buying and selling a house in the UK can be.

I've recommended Stephens Wilmot since to others due to the service we received.

September 1, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 1 out of 5 stars

Appalling service so far

Appalling service so far: First-time buyer with no chain, purchasing a vacant house.

I instructed Stephen Wilmott for conveyancing on the 15th of September and was advised that my case would be handled by Kathryn Jones.

I spoke to her the next day to make the payment she requested and was surprised by her tone of irritation when I called to make the payment she had asked for.

I decided to trust that Stephen Wilmott would be capable professionals, so I left the matter in their hands. However, after not hearing anything at all for an entire month, I tried to email and call Kathryn but received no response for five days.

On the 15th of October, when I finally spoke to her, she claimed her phone hadn’t worked all week and, in an uninterested manner, advised that nothing had been done on the case and no progress had been made at all over the last month.
She then asked if I would like her to start working on the case and request the searches. My questions as to why this wasn’t already done were brushed off.

Based on this, I started to call once a week for an update. Each sparse update was given in an indifferent or irritated manner.
When it came to sorting out the final queries for the seller’s solicitors, I asked the reason for the delay and was advised by Kathryn that she had chased them two weeks ago and therefore “couldn’t possibly chase them again.”

I spoke to Kathryn again, who advised that she couldn’t provide an update or progress the case because she was waiting for information from the seller’s solicitors.
I then spoke to the seller’s solicitors, who advised that Kathryn had made no such request and that she already had all the documentation she needed. Naturally, she then did not pick up my calls to explain this.

The following week, I called for an update and was advised that Kathryn was on holiday. The tone of the lady on the phone sounded unsure, so I asked if another agent would pick up my case. I was then advised that this would be impossible as “it wasn’t left in a way where someone else could pick it up while she’s on holiday.”

The next week I called and was told that no one knew when or if Kathryn was coming back at all.

I was then told to speak with Lauren who, while seemingly unsure, told me that the queries and local searches had been received the previous week and had not been actioned. I was advised that these were the final documents and simply needed to be reviewed.

With my patience worn thin, I called for an update every other day for a week. Only on the following Monday was I advised by Lauren that it was “not her problem” and that she likely would not be dealing with my case, as no one was assigned to it or working on it, even two weeks after Kathryn had vanished.

I assume that as they wouldn’t be a commission earner on this task no one is interested in completing the case.

I am now left at the very final stage of the process, after enduring a complete lack of communication and competence from Kathryn, with no one seeming to pick up her work.

With Stephen Wilmott closing for the year shortly, I am now in a position where I may have to wait another month, until the new year, for someone to tick the last box on the sheet to complete the transaction and allow me to move into the house.

I sincerely hope this is not the case and that someone in the company possesses the capacity to complete the final stage of their job and achieve what is a very attainable completion before the end of the year.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

My wife and I used Stephens Wilmot when buying our first home. Aimee and Elliemay were both very pleasant and extremely quick and efficient. We completed in record time thanks to their work representing us, just in time for the arrival of our first child. Thanks so much!

November 14, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent, professional yet friendly conveyancing service

We’ve just completed on our first home, and we couldn’t be happier with Stephens Wilmot. We were allocated Caroline Facey as our conveyancer, who guided us through the whole process with care and attention. We were in a long chain, with all the inevitable ups and downs that come with it, which Caroline navigated brilliantly and we were all done in 12 weeks, from offer accepted to completion. Would definitely recommend Caroline and Stephens Wilmot.

November 10, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Aimee Wright was fantastic…

As first-time buyers who were also selling our home, we were initially nervous about how complicated the process might be - but Aimee made everything incredibly smooth from start to finish. We are absolutely delighted that everything has now been finalised, and we truly appreciate all the effort and dedication Aimee has put into making this process as stress-free as possible for us. Her communication was always clear and timely, and she consistently went above and beyond to keep us informed and reassured at every stage. We felt fully supported throughout, and her professionalism and patience made a huge difference during what could have been a very overwhelming experience. We couldn't be more grateful and would highly recommend Aimee to anyone looking for a reliable solicitor.

November 6, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Professional and knowledgeable

We were selling our house and the chain collapsed twice. Emma and Elise were supportive, reassuring, prompt and professional.

November 4, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Stephens Wilmot Solicitors

I’ve used this firm twice now — first for selling and purchasing properties, and again for buying a piece of land. On both occasions, they kept us well informed throughout the process and were extremely professional. When we were researching solicitors, they also stood out as the most reasonably priced option by far.

October 30, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

5 star service

As a first time buyer they guided me through the entire process and kept me updated at every stage. They kindly responded to any queries and were very quick to action.

October 5, 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look