Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... See more
Company replied
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom
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Donald and the rest of the team were absolutely lovely. Great service and incredibly helpful!

Reply from Sterling Home - Aberdeen
I buy quite a few items from Sterling and I have always had a very good experience with whatever department I am buying from whether it be the furnishing department or the carpet department, the standard of professionalism is always very high.
I would not hesitate to recommend the store to anyone was looking for top quality furnishings and excellent service.

Reply from Sterling Home - Aberdeen
A very pleasant environment to walk around , helpful & welcoming staff & lovely things to browse & buy
Ryan & manager Steve went over & above to assist me with my purchase of 2 sofas … will def recommend to family & friends 😊

Reply from Sterling Home - Aberdeen
Purchased a sofa with Donald very helpful knowledgable excellent service

Reply from Sterling Home - Aberdeen
Visited the shop twice in the last 2 weeks and dealt with Scott Jarvie, myself and my partner (mainly me) changed our minds last minute and Scott with no hesitation said "you need to be happy, it's no problem" and now our perfect sofa is on order. Really professional with good banter. Also interacted with Donald in store who was really friendly and helpful too, he remembered us from our last visit which was nice. The manager also spent some time talking to us and he was absolutely brilliant, really nice guy. Great experience as always from the Aberdeen shop.

Reply from Sterling Home - Aberdeen
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Excellent options explained on the particular pieces of furniture we were casually viewing on way to another department. Thanks Aaron we decided to order…

Reply from Sterling Home - Aberdeen
We had a great experience with Catherine today. For an assistant who has just been in the job 2 weeks she sure knows her stuff and will be a great asset to Sterling I’m sure.
She was quick with ideas and knew a lot about the sofas.
She worked out cost,which changed a few times as I couldn’t make up my mind!!
She was very pleasant and helpful throughout the process.
I’ll definitely be telling friend and family about our great experience at Sterling. Keep up the good work Catherine.

Reply from Sterling Home - Aberdeen
Service was 5 star.
Donald Buiest our sales person was very efficient/helpful and knowledgeable.
I highly recommend Sterling Home.

Reply from Sterling Home - Aberdeen
Arron was so helpful and explained everything

Reply from Sterling Home - Aberdeen
Arron was amazing and Jason doesn’t give enough discount.

Reply from Sterling Home - Aberdeen
Met Donald Buist in store before friendly guy knows his products and has great sales personality. Always helpful with right level of customer care ⭐️

Reply from Sterling Home - Aberdeen
Aaron is very helpful and informative. Looked at a sofa yesterday, happily sent us all measurements and picture of sofa we liked. Followed up with a lovely email next day and went back in to purchase the sofa and TV unit to match. Looking forward to shop more at sterling aberdeen. Every staff we spoke to were welcoming.

Reply from Sterling Home - Aberdeen
Excellent service from a lovely member of staff. Can’t fault anything!!

Reply from Sterling Home - Aberdeen
From start to finish Scott Jarvis and everyone at sterling has been incredibly patient with us even tho we changed our mind so many times fantastic team would definitely buy from them again!

Reply from Sterling Home - Aberdeen
Excellent experience overall. We first dealt with Catherine who helped us identify the kind of sofa we wanted and showed us ones based on our requirements. For only having worked there a couple of weeks she was so knowledgable, friendly and helpful without being pushy. What a superb addition she is to the team.
The next day we were back with our measurements and we dealt with Ryan who was fantastic. He didn’t rush us, made sure we checked out all options and was so friendly and personable. He made the whole experience so easy and enjoyable. Can’t wait for our sofa to be delivered!
We actually took our dog into the store and couldn’t believe how dog friendly it was. Big shout-out to all the wonderful staff who petted our dog, gave him treats and especially to Donald who took him for a walk round the car park while we made our final decision!
This is a superb place; not only is the furniture and all other products in the store first class, but the staff are absolutely phenomenal. And that’s really what makes a shopping experience even better. Thank you to everyone at sterling!

Reply from Sterling Home - Aberdeen
Very helpful Donald was the colleagues name that helped with all the info I needed.

Reply from Sterling Home - Aberdeen
The girl that served us Catherine Grigor.We were made very welcome in the store, Catherine was very pleasant and informative all the way through with our requests and questions.

Reply from Sterling Home - Aberdeen
On both visits the salesmen were helpful, friendly and knowledgeable.

Reply from Sterling Home - Aberdeen
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