Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... See more
Company replied
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom
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We were sofa shopping, and were approached by a friendly and helpful salesman called Matt. He gave us good information and advice, and was happy to give us time and space to make a choice. Matt is easy to chat to, and is an asset to the team.

Reply from Sterling Home - Aberdeen
Cannot recommend Steve highly enough at the Aberdeen Store. Helped us with different styles and good ideas for accessories. We ended up with 2 sofas & footstool. Also got carpet arranged for our living room too. Didn’t rush us. Great customer care, what a star!! Thanks Steve!! ( only came in for a coffee!☺️)
Lynn & Allan

Reply from Sterling Home - Aberdeen
I had a great experience and assistance today purchasing a Paul Stressless recliner chair with Matt in Sterling’s Aberdeen, Bridge of Don branch. He was really helpful letting me test the chairs for a good time whilst my son played and to price up and consider different options and requirements.

Reply from Sterling Home - Aberdeen
Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of looking after us along with Jason. We will definitely return to purchase items from them and highly recommend the store. You’ll not be disappointed.

Reply from Sterling Home - Aberdeen
Our sales assistant Catherine was excellent. We were going to purchase a different sofa but she suggested we look at a couple of others which suited us better. She was also able to allocate additional discount as well as merging our delivery with another order we’d made earlier so saving a further £69. Very knowledgeable about products as well and no hard sell. Great customer service.

Reply from Sterling Home - Aberdeen
Donald was fantastic, he made the entire process really simple and straight forward.

Reply from Sterling Home - Aberdeen
Matt was very nice, chatty, and informative and made the purchase process very easy.

Reply from Sterling Home - Aberdeen
Salesman Donald was absolutely brilliant in working with us to find a perfect fit for our living room and working out a deal that doesn't break the bank. Ask for Donald if you're looking to be taken care of and walked through the process with no nonsense.

Reply from Sterling Home - Aberdeen
Catherine was a magic help, really good at her job (not so good at drawing)

Reply from Sterling Home - Aberdeen
Excellent service from Donald. Made us feel very relaxed.

Reply from Sterling Home - Aberdeen
Kirsty was so friendly and helped me choose the perfect textured rug for my new home. What a super store with quality furnishings and accessories.

Reply from Sterling Home - Aberdeen
We had the lovely Catherine to assist with our purchase. She is such an asset to your store and made the whole process fun and simple.
A beautiful store, gorgeous products, knowledgeable staff, customer toilets and a lovely cafe. A really pleasant experience from start to finish.

Reply from Sterling Home - Aberdeen
The sofas and chair look great and are comfortable.
There were some marks on the sofas when they were delivered, however an appointment was made for a technician to come and fix any problems. This was done quickly and efficiently.
The initial process of selecting the furniture and ordering was good.
The furniture was delivered fairly quickly.
Overall, we are very happy with our purchases.

Reply from Sterling Home - Aberdeen
Catherine helped us choose our sofa and chair today. She was really helpful, patient and attentive. She spoke through the fabrics, colours and different options available. We were really happy with the service - thank you!

Reply from Sterling Home - Aberdeen
Donald is an excellant salesman, i would highly recommend him to my friends. Very friendly and helpful with my purchase.

Reply from Sterling Home - Aberdeen
Donald was very helpful and not at all pushy so was happy with his customer service and would def buy again. Please make sure he gets a pay rise 😁

Reply from Sterling Home - Aberdeen
Very knowledgeable and helpful staff. Donald and Jason were superb

Reply from Sterling Home - Aberdeen
Absolutely outstanding service from the Sterling Aberdeen flooring department. Over the course of a renovation project I have been back and forwards to view flooring options and the staff have always been incredibly helpful and not at all pushy for a sale. I was really impressed by Andrew who came out to measure and took time to explain the options available for our hallway and stairs, he was very friendly, patient and even explained to my 5 year old what he was doing. The communication has been excellent, and I have never been more impressed by an in store team than my experience with Kelly and Kirsty today. They went above and beyond to look after my kids while I was focusing on the paperwork, and they couldn't have been more polite, helpful and professional.

Reply from Sterling Home - Aberdeen
Arron was really helpful and gave good advice when we spent time choosing a dining room table, chairs and bar stools. It was a big decision and we appreciated his patience as we took time pondering over different options.

Reply from Sterling Home - Aberdeen
We went to Sterling to look at sofas but ended up buying a new mattress at a good price on the penultimate day of the spring sale. Jonas was very helpful in our purchase, finding out what type of mattress we preferred before suggesting several different mattresses for us to try before we reached a final decision.

Reply from Sterling Home - Aberdeen
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