Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... See more
Company replied
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom
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I had been considering purchasing a new suite for a very long time, honestly believing that what I wanted didn’t actually exist. I had seen a suite in the Elgin branch & had taken family members into Bridge of Don to be able to get a second opinion. Upon speaking with Donald & Jason it was suggested we took swatches home to view them in my room. We returned to the store to check out my choice of combinations. Jason then took us to see a similar but alternative option while waiting for Donald to be free for his customer. Sitting with both I asked each to give me their honest opinion as to what their choice would be. Both choosing differently. I then explained my thinking about both products & the pros & cons before deciding to go ahead with the purchase of the second option which I hadn’t even previously considered. Both Donald & Jason deserve recognition for their patience & product knowledge. Thank you both very much for not being “pushy” salesmen & for allowing me to take my time. At no point did they make me feel I was wasting their time even after the store had officially closed!

Reply from Sterling Home - Aberdeen
I was taken care of by Donald. He was good and funny and he helped me out with my first sofa!

Reply from Sterling Home - Aberdeen
Had a great experience with Donald after being back and forth for a couple of weeks but helped me narrow down what I was after!

Reply from Sterling Home - Aberdeen
Recently got a sofa from Sterling. Donald was helpful and very cheery.

Reply from Sterling Home - Aberdeen
Great experience both times I have been in! Donald is just so friendly and easy to speak to. Takes his time to explain and ensure you understand absolutely everything! Couldn’t have asked for a better person to help me!

Reply from Sterling Home - Aberdeen
Excellent, knowledgeable service from Donald. He took the time to get to know us and our needs. A pleasure doing business with him.

Reply from Sterling Home - Aberdeen
Thank you to Matt for helping us buy our sofa for a first home, very friendly and helpful

Reply from Sterling Home - Aberdeen

Reply from Sterling Home - Aberdeen
Steve was really helpful and very knowledgeable about the sofa products

Reply from Sterling Home - Aberdeen
Great experience with Donald. Made the whole process really easy and relaxing.

Reply from Sterling Home - Aberdeen
Good customer service, Aaron was very helpful and he understood what we were looking for.Once we decided he explained all our options in detail

Reply from Sterling Home - Aberdeen
Good range of flooring (and evreything else). The staff are helpful and knowledgeable - without being pushy.

Reply from Sterling Home - Aberdeen
Aaron Essen our sales person was so helpful and professional while serving us. He made us feel relaxed and helped us decide on which sofa would suit our needs. Would definitely recommend 100%

Reply from Sterling Home - Aberdeen
Our salesman Matt was a pleasure to deal with,very knowledgeable and polite
We’ve had a few suites from Sterling over the years and they never disappoint.
Highly recommended.

Reply from Sterling Home - Aberdeen
Donald was excellent, full of knowledge and very helpful!

Reply from Sterling Home - Aberdeen
Steve, Donald and Thomas were very welcoming and friendly whilst helping me and my partner buy furniture for our first home! Thoroughly recommend and would absolutely use again!

Reply from Sterling Home - Aberdeen
Seen by Donald, very friendly and helpful when selecting furniture, brilliant experience!

Reply from Sterling Home - Aberdeen

Reply from Sterling Home - Aberdeen
Catherine was very helpful gave all the time I needed to make you choice.
Catherine was very polite and friendly

Reply from Sterling Home - Aberdeen
We were in the store looking for a new dining table, during our stroll around the store everyone we met was welcoming and enquiring if we needed assistance. When we had settled on the table Donald approached us, he was friendly, humorous and informative. He went over all the options for the table and chairs, gave us information about the delivery and set up of our purchase.
Every time I visit I could spend a fortune! Love the Aberdeen store and the staff, always a smile and a bit of banter.

Reply from Sterling Home - Aberdeen
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