Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... See more
Company replied
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom
- 01224 704250
4.8
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service from Arran
Arran was extremely helpful and patient with my choice of mattress. I had gone into the store with a couple of options I had previously seen online, and although the store didn't stock these, he was very knowledgeable and recommended a few alternative options. He left me to test several mattresses in my own time and provided great customer service all round, answering all of the questions I had explaining everything in good detail. Having had a past in customer service myself, he's a fantastic advisor, perfectly balancing his great sense of humour with knowledge and professionalism. I'd gladly return to Sterling for any other home furnishings. Thanks again Arran!
April 26, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Jamie
Thank you so much for your kind feedback!
We’re delighted to hear that Arran provided such a helpful and relaxed experience while you were choosing your mattress. It’s great to know he was able to offer knowledgeable alternatives and give you the time and space to find the right fit, all while keeping things friendly and informative.
Your comments about his professionalism and sense of humour will mean a lot to him, especially coming from someone with a background in customer service.
We really appreciate your recommendation and look forward to welcoming you back to Sterling in the future.
Thankyou again for taking the time to share your experience and for choosing Sterling Home!
Warm Regards
The Sterling Home Team
Donald was excellent from start to…
Donald was excellent from start to finish as always
May 7, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Lynda,
Thanks for your great feedback.
We’re delighted to hear that Donald was excellent from start to finish, as always. He is quite a character and a very valued member of our sales team. We will be sure to pass on your kind words to him.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
New sofa
We was in Sterling furniture in Aberdeen today and had fantastic service from Donald my mum left very happy with a new sofa thank you for all your help today
May 7, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Natasha,
Thank you for your lovely feedback.
We’re so pleased to hear you had fantastic service in our Aberdeen store and that Donald took such good care of you and your mum. It’s great to know she left happy with her new sofa. We will be sure to pass your kind comments on to Donald and the team – thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
The Best Furniture Store ever
As soon as we entered the store we knew that it was going to be great
And it was
Staff very friendly helpful and knowledgeable
Service I’ve not had for many a year
Most definitely will be going back for a complete refit of our sons house
Must mention both Steve and Jason who could not do more
They have already gone the extra mile including delivery etc
May 4, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Gaetano
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience from the moment you entered the store.
Your kind comments about our team mean a great deal to us, and we’ll be sure to pass your thanks on to Steve and Jason, who will be thrilled to know they made such an impression.
We truly appreciate your recommendation and look forward to welcoming you back when you’re ready for the refit of your son’s house.
Thanks again for choosing us!
Kind Regards
The Sterling Home Team
Great experience
Donald was very helpful and didn’t pressure us at all and was patient.
May 3, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Susan
Thank you very much for your kind feedback.
We’re really pleased to hear that Donald was helpful, patient, and never made you feel pressured. We’ll be sure to pass on your comments to him, he’ll really appreciate it.
Thank you again for choosing us!
Kind Regards
The Sterling Home Team
Met Donald at Sterling
Met Donald at Sterling, very knowledgeable & helpful. Brilliant assistance!
May 3, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Thank you so much for your kind feedback!
We’re delighted to hear that Donald was able to provide such knowledgeable and helpful assistance during your visit to Sterling. I’ll be sure to pass along your comments to him.
We really appreciate you taking the time to share your experience.
Thank you for choosing us!
Kind Regards
The Sterling Home Team
Sterling Aberdeen, stress free
Dealing with Catherine Grigor who was informative with no pressure to buy.......hence why we returned the next day and made our purchase! Thank you Catherine 😀
May 3, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Michael
Thank you so much for your lovely feedback.
We’re delighted to hear that Catherine was informative and supportive without any pressure, that’s exactly the experience we aim to provide. We’ll be sure to pass on your kind words to her.
Thank you for choosing us, and we hope you enjoy your purchase!
Kind Regards
The Sterling Home Team
Great service from Donald from start to…
Great service from Donald from start to finish, had great knowledge highly recommend.
May 2, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Sarah
Thank you for your kind feedback.
We’re delighted to hear you received great service from Donald and that his knowledge made a positive difference. We’ll be sure to pass your comments on to him.
Thank you for the recommendation, it’s greatly appreciated.
Kind Regards
The Sterling Home Team
Visited for the spring sale and bought…
Visited for the spring sale and bought a new sofa, very helpful salesman Matt made the experience simple and easy.. Thanks Matt
April 29, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Roger,
Thank you for your feedback!
We’re delighted to hear you enjoyed our spring sale and that Matt made your sofa purchase simple and easy. We’ll be sure to pass your thanks on to him. We hope you enjoy your new sofa, and thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Ryan and Jason
Ryan and Jason have both been extremely helpful, patient and very friendly to my partner and I whilst in the process of purchasing our home furniture. It was a seamless process and we truly appreciated their help.
April 27, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Ross,
Thank you so much for your lovely feedback.
We’re delighted to hear how helpful, patient and friendly Ryan and Jason were while supporting you through your purchase, and made the process feel seamless. We’ll be sure to pass your kind comments on to them.
Thank you again for choosing Sterling Home Aberdeen, and we hope you enjoy your new furniture.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Aberdeen
Good Morning Mrs Davidson,
Thank you for taking the time to leave feedback.
We are happy to hear that Matt was helpful during your recent visit to our Sterling Home Aberdeen, we will pass your kind comments onto him.
Kind Regards
The Sterling Home Team
Great service from Matt
April 26, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Emma,
Thank you for taking the time to leave feedback.
We are delighted to hear you received such good service from Matt, we will pass on your kind comment to him.
Thank you for choosing Sterling Home Aberdeen and hope to see you again soon.
Kind Regards
The Sterling Home Team
Donald was excellent
Donald was excellent and very knowledgeable about the range of sofas available. Not imposing like you get in other shops and he was very cheerful. Made all the difference!
April 25, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hello Lorna,
Thank you very much for your kind feedback.
We’re delighted to hear that Donald made such a positive impression and helped you feel comfortable while choosing your sofa. His knowledgeable, cheerful, and relaxed approach is exactly the experience we aim to provide, so it’s wonderful to know it made a real difference for you. We’ll be sure to pass on your compliments to him, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Donald was our sales representative
Donald was our sales representative. He was outstanding very professional polite and knowledgeable
April 24, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Louise,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Donald provided you with such an outstanding experience. We will be sure to pass on your kind comments to him, as we know they’ll be appreciated.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Steve was ace
Steve was ace! Sofa looks amazing! Thank you for great service.
April 24, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Karen
Thank you so much for your lovely feedback!
We’re delighted to hear that Steve looked after you and that you’re happy with your new sofa. I’ll be sure to pass your kind words on to him.
Thanks again for choosing us, it’s very much appreciated.
Kind Regards
The Sterling Home Team
Although it was near to closing time
Although it was near to closing time, we weren't rushed into making a decision. Matt, explained everything about our proposed purchase and detailed payment options clearly and we were more than happy with the service.
April 19, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Corinne
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that you didn’t feel rushed and that Matt was able to explain everything clearly, even close to closing time. Providing clear information and a relaxed, supportive experience is very important to us, so your feedback means a lot.
We’ll be sure to pass on your comments to Matt, and we look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Big shoutout to jonas law
Big shoutout to jonas law. Friendly helpful and polite when purchasing bedroom furniture and bed,
April 18, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Michael,
Thank you so much for your kind words and for taking the time to leave this feedback.
We’re delighted to hear that Jonas provided friendly, helpful, and polite service while helping you choose your furniture. We will be sure to pass on your comments to him. We really appreciate your support and hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Catherine is a credit to the team at…
Catherine is a credit to the team at Sterling Home, she was very patient and friendly
April 18, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Daniel,
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Catherine. She is indeed a valued member of our team, and we’ll be sure to pass on your lovely comments. We really appreciate you taking the time to share this with us and hope to welcome you back to Sterling Home Aberdeen again soon.
Kind Regards
The Sterling Home Team
Catherine Gregor
Catherine Grigor was fantastic! Such a friendly manner and very patient! Thanks!
April 18, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Good afternoon Jade,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Catherine provided such a positive experience with her friendly and patient manner.
We’ll be sure to pass your kind comments on to her—they’ll be very much appreciated.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Worst experience ever current sofa not…
Worst experience ever current sofa not even 3 years old arm sagging this sofa is hardly used thought we will put in other room told them about issue and sent pictures which I got told would be sent to customer services which was never done so I decided to cancel new sofa due to the way I’ve been treated from staff and management and customer services there attitudes are shocking now having issue to get deposit back from them past from pillar to post about it general manager clearly in the wrong job with his attitude too I will never purchase anything else from this company
April 18, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Good afternoon Diane,
Thank you for your feedback.
I can you see you have been contacted by a member of our customer service team.
Please be assured we have passed your comments onto the Aberdeen Store Management Team who will be in contact with you.
Kind Regards
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.