Visited Sterling a few times looking at sofas etc. Spoke to Lynda who explained the various fabrics and sofas available. We couldn't make up our minds and as I say visited several times. We were not... See more
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The service in store and after-sales (to remedy defects) was excellent . However, the same cannot be said for the product (Solvi dining chairs). Out of 6 chairs, 2 had defects in the seats and 2 had... See more
Company replied
Our whole experience of purchasing dining room chairs was done in a professional manner. Our first contact was Kathryn in your Elgin store. She was very patient, courteous, friendly and efficient. Sh... See more
Company replied
The professional, friendly, helpful lady who served me today. Very knowledgeable and nothing was to much trouble.
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
48 Lossie Wynd, IV30, Elgin, Scotland, United Kingdom
- 01343 547 411
4.6
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service
The professional, friendly, helpful lady who served me today.
Very knowledgeable and nothing was to much trouble.
June 30, 2026
Unprompted review
Well done Sterling, Elgin
Visited Sterling a few times looking at sofas etc. Spoke to Lynda who explained the various fabrics and sofas available. We couldn't make up our minds and as I say visited several times. We were not pushed into a sale and Lynda was very helpful and patient. We eventually purchased a sofa and occasional chairs. We have been kept up to date from Sterling on the order status. Very happy with the service.
February 28, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi Pam,
Thank you for your lovely feedback.
We’re so pleased to hear that Lynda provided such helpful and patient service during your visits, giving you the time and support needed to make the right choice. It’s great to know you felt no pressure and were kept well informed throughout your order. We really appreciate your custom and hope you enjoy your new sofa and chairs!
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Stefhanie Browne - Amazing!
Stefhanie Browne was absolutely wonderful to speak to, extremely proactive and engaging with me as I had just purchased my first home and required furniture. I was able to purchase a bed with her and we’ve discussed a few furniture ideas - it’s great to speak to a passionate person about interior and furniture! I wouldn’t want anyone else to serve and assist us with the process. We will most definitely be in contact with Stefhanie again for (I hope) a Chesterfield and her brilliant taste! Thank you ever so much I am extremely grateful!
May 23, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi Chloe,
Thank you so much for your lovely feedback.
We’re absolutely delighted to hear how positive your experience was with Stefhanie. She’ll be thrilled to know how much her assistance meant to you, especially at such an exciting time buying your first home. It’s wonderful she could help you find the perfect bed and inspire ideas for your space.
We truly appreciate your kind words and look forward to welcoming you back when you’re ready for your Chesterfield.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Efficient and professional service
Our whole experience of purchasing dining room chairs was done in a professional manner. Our first contact was Kathryn in your Elgin store. She was very patient, courteous, friendly and efficient. She was definitely worth our five star rating.
Our delivery was earlier than expected and we are very happy with our purchase.
April 27, 2026
Reply from Sterling Home - Elgin
Hi Norma,
Thank you very much for your kind feedback.
We’re delighted to hear that your experience purchasing your dining room chairs was so positive and that Kathryn in our Elgin store provided such patient, friendly, and professional service. We’ll be sure to pass on your lovely comments to her. It’s also great to know your delivery arrived earlier than expected and that you’re happy with your purchase.
Thank you for choosing Sterling Home Elgin and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Thank you again for choosing us.
The window display was well presented
The window display was well presented. But what made my visit special was Stephanie. She was super friendly, extremely knowledgeable about the product, the leathers and fabrics available
May 8, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi Kay,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you enjoyed the window display, and even more pleased to know that Stephanie made your visit so special. She’ll be thrilled to hear your kind comments about her friendly approach and her knowledge of our products. We will be sure to pass this on to her and the team.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Stephanie was excellent to deal with
Stephanie was excellent to deal with. Not pushy, very friendly and very informative regarding the product.
An excellent member of your team which would make you want to return if you were looking to purchase anything else.
April 3, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Stefhanie made such a positive impression.
She’ll be thrilled to know her friendly, informative, and non‑pushy approach helped make your experience enjoyable.
We appreciate your kind words, and we’re grateful that her service would make you want to return in the future, we will pass your comments onto her.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Above & beyond!
Me & my mum received a warm welcome on entering the store & a request of help if needed.We we’re able to browse at our leisure without anyone bothering us every two minutes like we had experienced in other stores.When I had questions about certain chairs the staff were very knowledgeable about everything from the material options,function of each one & what would be more suitable for me.On returning the following day they helped me to make a final decision on my purchase. I couldn’t be more pleased with the service I received from them.
March 31, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi Debbie,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that both you and your mum felt warmly welcomed and were able to browse comfortably without any pressure.
It’s great to know our team were able to answer your questions and offer helpful guidance on the different chair options available.
We always aim to provide clear, knowledgeable support so that every customer can make the choice that’s right for them. We’re thrilled that you felt confident returning to finalise your purchase, and even more pleased that the service you received made such a positive impression.
Thank you again for Sterling Home Elgin — we truly appreciate it, and we hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Given peace to explore made all the difference
Having been round many other furniture stores and been harassed every 2 mins on whether we needed help, it was a refreshing pleasure to explore Sterling Elgin, with no contact except a polite welcome. Lynda the sales assistant waited near at hand without bothering us and was immediately able to help us once we made our minds up. Well done Sterling, a much more pleasant experience which secured you the sale, thx to Lynda too.
March 21, 2026
Unprompted review
Reply from Sterling Home - Elgin
Hi Ewan
Thank you so much for sharing your lovely feedback.
We're delighted to hear that your visit to Sterling Elgin was such a positive and relaxed experience. We believe in giving our customers the space to browse comfortably, so it’s wonderful to know this stood out to you.
Lynda will be thrilled to hear your kind words. She always strives to be helpful without being intrusive, and we're glad she made your visit enjoyable and supported you when you were ready.
Thank you again for choosing us — we really appreciate your custom.
Kind Regards
The Sterling Home Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff. No pressure to buy and helped us with our choices
February 17, 2026
Reply from Sterling Home - Elgin
Hi David,
Thank you so much for your feedback.
We’re delighted to hear that you found our staff helpful and knowledgeable and were able to assist you in your purchase.
Your experience matters to us, and it’s wonderful to know we could support you in finding the right product.
Thank you for choosing Sterling Home Elgin!
Kind Regards
The Sterling Home Team
Excellent Service
Needed a new Sofa Bed. The young lady who came to offer her assistance, really did an excellent job in finding one that suited my needs. She patiently gave me all the details of each one I liked.
Delivered a comprehensive presentation of each Sofa Bed and the fabrics and colours available.
Explained in every detail about my purchase and when and how delivery would take place.
If I recall, her name was Kathryn.
First Class Salesperson.
January 26, 2026
Reply from Sterling Home - Elgin
Good Morning Linda,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Kathryn was able to help you find the perfect sofa bed and that she provided such a thorough and friendly service throughout your visit. It’s great to know her knowledge, patience, and clear explanations made your experience such a positive one.
We will be sure to pass your kind words on to Kathryn.
Thank you again for choosing Sterling Home Elgin. We hope you enjoy your new sofa bed when it arrives!
Kind regards
The Sterling Home Team
Excellent experience
Excellent experience. Very professional. Helpful staff, particularly Steph.
January 22, 2026
Reply from Sterling Home - Elgin
Hi Dan
Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience. I’m especially pleased that Steph made such a positive impression, I’ll be sure to pass your comments on to her and the rest of the team.
Kind Regards
The Sterling Home Team
Thanks Sterling, great service
We were very politely greeted in store by a friendly assistant, she wasn’t too pushy in the slightest.
We sat on almost every sofa in store without any fuss. We decided on a couple of sofas and the sales assistant guided us on the benefits on each. We were so grateful of the amazing service we received and we went home to measure up that day.
We went in store the following day to purchase our sofa and again was just amazed by the service.
Thanks Sterling! We will definitely be back for coffee tables and other bits soon.
December 30, 2025
Reply from Sterling Home - Elgin
Hi Cam,
Thank you for your wonderful feedback!!
Its great to hear that Stefhanie at Sterling Home Elgin, was such a great help to you when you were making your purchase and we will pass your your very kind comments to her. Customer satisfaction is our priority and it is important to us that our customers enjoy their time with us.
We look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Good service, poor product
The service in store and after-sales (to remedy defects) was excellent . However, the same cannot be said for the product (Solvi dining chairs). Out of 6 chairs, 2 had defects in the seats and 2 had insecure captive nuts when fully assembled (in accordance with the instructions - see below). Moreover, when I declined delivery (because we live close to the store), I did not expect to receive the chairs as flat-packs for home assembly. This is what might be expected when buying from IKEA at a quarter of the price; I expected to collect complete chairs, not boxes. The 2 replacement chairs were delivered assembled, but different in appearance from the originals. Overall, therefore, this was a very average experience, not consistent with a reputable furnisher.
November 21, 2025
Reply from Sterling Home - Elgin
Good Afternoon
We are sorry to hear that you were disappointed with both the quality of the furniture and the fact they were not assembled.
We have found that, for the most part, customers do not want their furniture assembled when collecting due to limited space in their vehicle. It is also now quite common for furniture to be transported to us from the supplier in this way. Ofcourse, we would have assembled them for you as part of the delivery service. However, you felt this was unnecessary due to your location.
It is great to hear that the problems were resolved by our customer service team however, we really are sorry that you were unhappy with your experience.
Kind Regards
The Sterling Home Team
Vast amount of stock and excellen quality.
You are made to feel welcome on entering the store and are not pestered as you look around. There is a vast amount of stock to choose from which is of excellent quality. Prices are very competitive.
November 28, 2025
Reply from Sterling Home - Elgin
Hi John,
Thank you for taking time to leave feedback.
We are pleased to hear how welcoming the staff at Sterling Home Elgin were, giving you time to browse without being pushy, and to hear you were delighted with our products and prices!!
Thank you for choosing Sterling Home Elgin and we hope to see you again soon.
Kind Regards
The Sterling Home Team
New Sofas finally purchased
Sales lady (Lynda)was extremely helpful and patient with us, explained everything and answered all of our queries, putting our minds at ease allowing us to commit to buying our new sofas at a great price!
December 27, 2025
Unprompted review
Reply from Sterling Home - Elgin
Dear Mr Graham
Thank you for taking the time to leave feedback following your visit to our store in Elgin.
Customer satisfaction is our priority , so it's great to hear that your shopping experience, assisted by Lynda, was informative and courteous without any pressure. Of course, it never hurts to get what you want at a great price!
Thank you for choosing Sterling Home, we really appreciate it. Hopefully, we will welcome you back in the future.
Kind Regards
The Sterling Home Team
Beautiful solid oak coffee table.
Found a beautiful solid oak coffee table at a very reasonable price. The staff were very helpful and accommodating when we arrived to pick it up.
December 1, 2025
Unprompted review
Reply from Sterling Home - Elgin
Good Afternoon Deirdre,
Thank you for your lovely feedback !
We're delighted to hear that you found a coffee table you love at a great price and that our staff were helpful and accommodating during pick up.
We truly appreciate you support and hope to welcome you back to Sterling soon. !
Kind Regards,
The Sterling Home Team
returning Sterling Home customer
I'm a returning Sterling Home customer, due to the excellent customer service that i enjoyed with my first purchase 3yrs ago at our Inverness store.
I emailed SH to see if i could order a matching armchair. It was Stefhanie at the Elgin branch who phoned me to confirm that it was still available, and the order was placed. When we were informed that the matching fabric had been discontinued, we discussed alternatives, as i still wanted the armchair. Stefhanie suggested i visit the Elgin branch to look at fabric samples. I have mobility issues, would be travelling by bus, and wasn't familiar with the area. But Stefhanie provided walking distance which reassured me that i could manage the trip.
SH has a huge selection of colours and textures. But Stefhanie's patience and advice helped me narrow the field down to two. I was so undecided at that point, i loved both colours. We've all been there, right? That's where Stefhanie's expertise (and that of her colleague) made all the difference.
The armchair arrived earlier than expected. I'm so pleased with the colour and texture, which is timeless. It goes perfectly with the sofa, and the rest of the room.
Thank you, Stefhanie, for your patience, and excellent customer service. :)
September 17, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Ms Richardson
Thank you very much for your wonderful feedback and your very kind comments.
Its always great to hear that you have had such a positive experience in our Elgin store and in particular how helpful Stefhanie has been, we will certainly pass on your comments to her and the Store Manager.
Thank you for choosing Sterling Home and we hope to see you again.
Kind Regards
The Sterling Home Team
Very Friendly Assistant and vey helpful…
Very Friendly Assistant and vey helpful great personality
November 9, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Alister,
Thank you so much for your kind words !
We're thrilled to hear that you had a great experience with us during your visit to our Elgin store.
Your feedback means everything and motivates our team to continue providing friendly and excellent service.
Thank you for shopping with Sterling Home and we hope to see you again soon.
Kind Regards,
The Sterling Home Team
Sofa bed search
We have looked in various stores for a new sofa bed with a few specific requirements. Stefhanie couldn’t have been more helpful, from being pleasant and well informed about the products to finding out about extras for us, nothing seemed to faze her. She provided prompt replies to our questions and forwarded any other information she didn’t have to hand by email in under 24hrs. Excellent service.
August 25, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Sally
Thank you very much for leaving such a lovely review regarding your visit to our store in Elgin.
We are so happy that you chose us for your purchase and that Stephanie looked after you so well. We are committed to customer service and Stephanie has given you the level of service that we are proud of at Sterling Home. We will share your comments with Stephanie and her Manager.
Thank you again for choosing us and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Linda at you Elgin branch could not…
Linda at you Elgin branch could not have been more helpful, lovely to deal with her providing a fantastic service.
July 16, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Rick
Thank you so much for taking the time to review your shopping experience.
We will share your lovely comments with Linda as she will be delighted to know that she made your visit an enjoyable one.
We are committed to customer satisfaction and it's great to hear that we are getting it right.
Thank you for your custom, it really is appreciated and we hope to have the pleasure of welcoming you back in the future.
Kind Regards
The Sterling Home Team
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