Sterling Home - Elgin Reviews 

25
TrustScore 4.5 out of 5

4.6

48 Lossie Wynd, IV30 Elgin, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more

Company replied

Rated 5 out of 5 stars

Staff where fantastic, very knowledgable and helpful. Order was placed with no fuss and we are now awaiting delivery of our new furniture.

Company replied

Rated 3 out of 5 stars

The service in store and after-sales (to remedy defects) was excellent . However, the same cannot be said for the product (Solvi dining chairs). Out of 6 chairs, 2 had defects in the seats and 2 had... See more

Company replied

Rated 5 out of 5 stars

We have looked in various stores for a new sofa bed with a few specific requirements. Stefhanie couldn’t have been more helpful, from being pleasant and well informed about the products to finding out... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Contact info

  • 48 Lossie Wynd, IV30, Elgin, Scotland, United Kingdom

  • 01343 547 411

4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.6

All reviews

(25)

1,134 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Friendly Assistant and vey helpful…

Very Friendly Assistant and vey helpful great personality

November 9, 2025
Unprompted review
Sterling Home - Elgin logo

Reply from Sterling Home - Elgin

Hi Alister,

Thank you so much for your kind words !

We're thrilled to hear that you had a great experience with us during your visit to our Elgin store.

Your feedback means everything and motivates our team to continue providing friendly and excellent service.

Thank you for shopping with Sterling Home and we hope to see you again soon.

Kind Regards,
The Sterling Home Team

Rated 5 out of 5 stars

Sofa bed search

We have looked in various stores for a new sofa bed with a few specific requirements. Stefhanie couldn’t have been more helpful, from being pleasant and well informed about the products to finding out about extras for us, nothing seemed to faze her. She provided prompt replies to our questions and forwarded any other information she didn’t have to hand by email in under 24hrs. Excellent service.

August 25, 2025
Unprompted review
Sterling Home - Elgin logo

Reply from Sterling Home - Elgin

Hi Sally

Thank you very much for leaving such a lovely review regarding your visit to our store in Elgin.

We are so happy that you chose us for your purchase and that Stephanie looked after you so well. We are committed to customer service and Stephanie has given you the level of service that we are proud of at Sterling Home. We will share your comments with Stephanie and her Manager.

Thank you again for choosing us and we hope to see you again soon.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Linda at you Elgin branch could not…

Linda at you Elgin branch could not have been more helpful, lovely to deal with her providing a fantastic service.

July 16, 2025
Unprompted review
Sterling Home - Elgin logo

Reply from Sterling Home - Elgin

Hi Rick

Thank you so much for taking the time to review your shopping experience.

We will share your lovely comments with Linda as she will be delighted to know that she made your visit an enjoyable one.

We are committed to customer satisfaction and it's great to hear that we are getting it right.

Thank you for your custom, it really is appreciated and we hope to have the pleasure of welcoming you back in the future.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Sofas and chairs

I recently bought 2 sofas and a swivel chair from this store and the service was brilliant. The staff were approachable, friendly and helpful. I am over the moon with the furniture we have chose and I felt it was great value for money.

July 6, 2025
Unprompted review
Sterling Home - Elgin logo

Reply from Sterling Home - Elgin

Hi Sophie,

Thank you for your wonderful feedback !

We're so pleased to hear that you're over the moon with your sofas and swivel chair.

It's fantastic to know you found both our service and products to be of great value during your visit to our Elgin store.

Our team always aim to provide a friendly and helpful experience , so it's lovely to hear that came across whilst in store.

Thank you for your support and for choosing Sterling Home, we look forward to seeing you again soon !

Kind Regards,
The Sterling Home Team

Rated 5 out of 5 stars

Delighted with sales service and delivery of order.

I purchased two Marseille swivel recliners at the end of May from the Elgin store and they were delivered today. I am delighted with them and was very satisfied with Stephanie, the sales lady who was very knowledgeable about the products. Very pleased with the two delivery men too. My experience would lead me back to the store at a later date.

May 23, 2025
Unprompted review
Sterling Home - Elgin logo

Reply from Sterling Home - Elgin

Hi Sheila,

Thank you so much for your kind words and for taking the time to share your experience during your visit to our Elgin store, it means the world to us !

We're thrilled to hear that you're delighted with you new recliners and everything went smoothly from purchase to delivery.

It's really great to know that Stephanie provided such knowledgeable and helpful service, and we will be sure to share your feedback with her, along with the delivery crew who also met your expectations.

Thank you for choosing Sterling Home, and we hope to welcome you back again soon.

Kind Regards,
The Sterling Home Team






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