I always gone to stifling for furniture excellent quality and the furniture last for years good value for money staff are lovely and your kept you in the loop with your order
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Excellent service in Elgin. We love our new Sofa’s & at a great price. Staff were very knowledgeable & helpful.
Company replied
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more
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The service in store and after-sales (to remedy defects) was excellent . However, the same cannot be said for the product (Solvi dining chairs). Out of 6 chairs, 2 had defects in the seats and 2 had... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
48 Lossie Wynd, IV30, Elgin, Scotland, United Kingdom
- 01343 547 411
4.6
Excellent
33 reviews
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Replied to 100% of negative reviews
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Excellent Service
Needed a new Sofa Bed. The young lady who came to offer her assistance, really did an excellent job in finding one that suited my needs. She patiently gave me all the details of each one I liked.
Delivered a comprehensive presentation of each Sofa Bed and the fabrics and colours available.
Explained in every detail about my purchase and when and how delivery would take place.
If I recall, her name was Kathryn.
First Class Salesperson.
January 26, 2026
Reply from Sterling Home - Elgin
Good Morning Linda,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Kathryn was able to help you find the perfect sofa bed and that she provided such a thorough and friendly service throughout your visit. It’s great to know her knowledge, patience, and clear explanations made your experience such a positive one.
We will be sure to pass your kind words on to Kathryn.
Thank you again for choosing Sterling Home Elgin. We hope you enjoy your new sofa bed when it arrives!
Kind regards
The Sterling Home Team
Excellent experience
Excellent experience. Very professional. Helpful staff, particularly Steph.
January 22, 2026
Reply from Sterling Home - Elgin
Hi Dan
Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience. I’m especially pleased that Steph made such a positive impression, I’ll be sure to pass your comments on to her and the rest of the team.
Kind Regards
The Sterling Home Team
Thanks Sterling, great service
We were very politely greeted in store by a friendly assistant, she wasn’t too pushy in the slightest.
We sat on almost every sofa in store without any fuss. We decided on a couple of sofas and the sales assistant guided us on the benefits on each. We were so grateful of the amazing service we received and we went home to measure up that day.
We went in store the following day to purchase our sofa and again was just amazed by the service.
Thanks Sterling! We will definitely be back for coffee tables and other bits soon.
December 30, 2025
Reply from Sterling Home - Elgin
Hi Cam,
Thank you for your wonderful feedback!!
Its great to hear that Stefhanie at Sterling Home Elgin, was such a great help to you when you were making your purchase and we will pass your your very kind comments to her. Customer satisfaction is our priority and it is important to us that our customers enjoy their time with us.
We look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Good service, poor product
The service in store and after-sales (to remedy defects) was excellent . However, the same cannot be said for the product (Solvi dining chairs). Out of 6 chairs, 2 had defects in the seats and 2 had insecure captive nuts when fully assembled (in accordance with the instructions - see below). Moreover, when I declined delivery (because we live close to the store), I did not expect to receive the chairs as flat-packs for home assembly. This is what might be expected when buying from IKEA at a quarter of the price; I expected to collect complete chairs, not boxes. The 2 replacement chairs were delivered assembled, but different in appearance from the originals. Overall, therefore, this was a very average experience, not consistent with a reputable furnisher.
November 21, 2025
Reply from Sterling Home - Elgin
Good Afternoon
We are sorry to hear that you were disappointed with both the quality of the furniture and the fact they were not assembled.
We have found that, for the most part, customers do not want their furniture assembled when collecting due to limited space in their vehicle. It is also now quite common for furniture to be transported to us from the supplier in this way. Ofcourse, we would have assembled them for you as part of the delivery service. However, you felt this was unnecessary due to your location.
It is great to hear that the problems were resolved by our customer service team however, we really are sorry that you were unhappy with your experience.
Kind Regards
The Sterling Home Team
Vast amount of stock and excellen quality.
You are made to feel welcome on entering the store and are not pestered as you look around. There is a vast amount of stock to choose from which is of excellent quality. Prices are very competitive.
November 28, 2025
Reply from Sterling Home - Elgin
Hi John,
Thank you for taking time to leave feedback.
We are pleased to hear how welcoming the staff at Sterling Home Elgin were, giving you time to browse without being pushy, and to hear you were delighted with our products and prices!!
Thank you for choosing Sterling Home Elgin and we hope to see you again soon.
Kind Regards
The Sterling Home Team
New Sofas finally purchased
Sales lady (Lynda)was extremely helpful and patient with us, explained everything and answered all of our queries, putting our minds at ease allowing us to commit to buying our new sofas at a great price!
December 27, 2025
Unprompted review
Reply from Sterling Home - Elgin
Dear Mr Graham
Thank you for taking the time to leave feedback following your visit to our store in Elgin.
Customer satisfaction is our priority , so it's great to hear that your shopping experience, assisted by Lynda, was informative and courteous without any pressure. Of course, it never hurts to get what you want at a great price!
Thank you for choosing Sterling Home, we really appreciate it. Hopefully, we will welcome you back in the future.
Kind Regards
The Sterling Home Team
Beautiful solid oak coffee table.
Found a beautiful solid oak coffee table at a very reasonable price. The staff were very helpful and accommodating when we arrived to pick it up.
December 1, 2025
Unprompted review
Reply from Sterling Home - Elgin
Good Afternoon Deirdre,
Thank you for your lovely feedback !
We're delighted to hear that you found a coffee table you love at a great price and that our staff were helpful and accommodating during pick up.
We truly appreciate you support and hope to welcome you back to Sterling soon. !
Kind Regards,
The Sterling Home Team
returning Sterling Home customer
I'm a returning Sterling Home customer, due to the excellent customer service that i enjoyed with my first purchase 3yrs ago at our Inverness store.
I emailed SH to see if i could order a matching armchair. It was Stefhanie at the Elgin branch who phoned me to confirm that it was still available, and the order was placed. When we were informed that the matching fabric had been discontinued, we discussed alternatives, as i still wanted the armchair. Stefhanie suggested i visit the Elgin branch to look at fabric samples. I have mobility issues, would be travelling by bus, and wasn't familiar with the area. But Stefhanie provided walking distance which reassured me that i could manage the trip.
SH has a huge selection of colours and textures. But Stefhanie's patience and advice helped me narrow the field down to two. I was so undecided at that point, i loved both colours. We've all been there, right? That's where Stefhanie's expertise (and that of her colleague) made all the difference.
The armchair arrived earlier than expected. I'm so pleased with the colour and texture, which is timeless. It goes perfectly with the sofa, and the rest of the room.
Thank you, Stefhanie, for your patience, and excellent customer service. :)
September 17, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Ms Richardson
Thank you very much for your wonderful feedback and your very kind comments.
Its always great to hear that you have had such a positive experience in our Elgin store and in particular how helpful Stefhanie has been, we will certainly pass on your comments to her and the Store Manager.
Thank you for choosing Sterling Home and we hope to see you again.
Kind Regards
The Sterling Home Team
Very Friendly Assistant and vey helpful…
Very Friendly Assistant and vey helpful great personality
November 9, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Alister,
Thank you so much for your kind words !
We're thrilled to hear that you had a great experience with us during your visit to our Elgin store.
Your feedback means everything and motivates our team to continue providing friendly and excellent service.
Thank you for shopping with Sterling Home and we hope to see you again soon.
Kind Regards,
The Sterling Home Team
Sofa bed search
We have looked in various stores for a new sofa bed with a few specific requirements. Stefhanie couldn’t have been more helpful, from being pleasant and well informed about the products to finding out about extras for us, nothing seemed to faze her. She provided prompt replies to our questions and forwarded any other information she didn’t have to hand by email in under 24hrs. Excellent service.
August 25, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Sally
Thank you very much for leaving such a lovely review regarding your visit to our store in Elgin.
We are so happy that you chose us for your purchase and that Stephanie looked after you so well. We are committed to customer service and Stephanie has given you the level of service that we are proud of at Sterling Home. We will share your comments with Stephanie and her Manager.
Thank you again for choosing us and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Linda at you Elgin branch could not…
Linda at you Elgin branch could not have been more helpful, lovely to deal with her providing a fantastic service.
July 16, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Rick
Thank you so much for taking the time to review your shopping experience.
We will share your lovely comments with Linda as she will be delighted to know that she made your visit an enjoyable one.
We are committed to customer satisfaction and it's great to hear that we are getting it right.
Thank you for your custom, it really is appreciated and we hope to have the pleasure of welcoming you back in the future.
Kind Regards
The Sterling Home Team
Sofas and chairs
I recently bought 2 sofas and a swivel chair from this store and the service was brilliant. The staff were approachable, friendly and helpful. I am over the moon with the furniture we have chose and I felt it was great value for money.
July 6, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Sophie,
Thank you for your wonderful feedback !
We're so pleased to hear that you're over the moon with your sofas and swivel chair.
It's fantastic to know you found both our service and products to be of great value during your visit to our Elgin store.
Our team always aim to provide a friendly and helpful experience , so it's lovely to hear that came across whilst in store.
Thank you for your support and for choosing Sterling Home, we look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
Delighted with sales service and delivery of order.
I purchased two Marseille swivel recliners at the end of May from the Elgin store and they were delivered today. I am delighted with them and was very satisfied with Stephanie, the sales lady who was very knowledgeable about the products. Very pleased with the two delivery men too. My experience would lead me back to the store at a later date.
May 23, 2025
Unprompted review
Reply from Sterling Home - Elgin
Hi Sheila,
Thank you so much for your kind words and for taking the time to share your experience during your visit to our Elgin store, it means the world to us !
We're thrilled to hear that you're delighted with you new recliners and everything went smoothly from purchase to delivery.
It's really great to know that Stephanie provided such knowledgeable and helpful service, and we will be sure to share your feedback with her, along with the delivery crew who also met your expectations.
Thank you for choosing Sterling Home, and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
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