Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... See more
Company replied
Location
Switch locationRannoch Road, Birkenshaw Trading Estate, G71 5PR Uddingston, Scotland, GB
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See what reviewers are saying
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... See more
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Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... See more
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Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, United Kingdom
- 01698 811555
4.5
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Another happy purchase
We purchased a display suite at a very reduced price which was amazing value. We also purchased matching dining furniture from another sterling store and were able to have them delivered together saving on delivery costs. Both we love. We have purchased many items before and always been happy with service and quality. This was the same.
September 11, 2024
Reply from Sterling Home - Uddingston
Hi Colin, thank you for your lovely feedback! We’re delighted you found amazing value and appreciated the option to combine deliveries. Enjoy your new suite and dining furniture! 💛
I have t yet received my dining table-…
I have had two deliveries. Carpets and dining furniture. Sales teams in Uddingston stores were excellent, they knew their products and gave good advice.
Waiting for dinning suite to be delivered today.
Carpets were fitted but the fitters didn’t turn up when they were supposed to to, I had to constantly phone Customer Services at Uddingston who were not that helpful. Carpet fitters were not the best.
October 28, 2024
Reply from Sterling Home - Uddingston
Dear Maureen
We are so sorry to hear your comments regarding your recent purchases.
We will have our Customer Service Team look into this for you so we can see what has gone wrong and how we can help.
Kind Regards
Customer Support Team
Reply from Sterling Home - Uddingston
Hi there, thank you for your glowing feedback! We’re so pleased to hear you’re happy with our service, delivery, and the quality of your purchase. Your satisfaction means a lot to us! 😊
The sales person was great and not too…
The sales person was great and not too pushy.
Delivery was well organised and on time
November 15, 2024
Reply from Sterling Home - Uddingston
Hi Mr Stewart, thank you for your lovely feedback! We’re so pleased you found the sales and delivery process well organised and timely. Enjoy your new furniture! 🌟
A good price for suite
A good price for suite. Ordered and told would be 13 weeks delivery- that's exactly what it was. Kept informed pre the delivery date. Very happy with suite and service from Sterling.
June 11, 2024
Reply from Sterling Home - Uddingston
Hi Robert, thank you for your kind feedback! We’re so pleased your suite was delivered exactly as promised and that you’re happy with the service. Enjoy your new furniture! 🌟
Love my furniture but wait times were…
Love my furniture but wait times were very long and ended up finding similar cheaper
February 17, 2024
Reply from Sterling Home - Uddingston
Hi Claire, thank you for your review. We’re delighted you love your furniture but are sorry to hear about the long wait. We appreciate your feedback and hope to serve you even better in the future! 😊
Excellent service as always
November 25, 2024
Reply from Sterling Home - Uddingston
Hi Robert, thank you for your feedback! We’re thrilled to hear you had another excellent experience with Sterling. Your loyalty is greatly appreciated! 💛
Reply from Sterling Home - Uddingston
Hi Julia
Thank you so much for taking the time to share your positive comments, it is greatly appreciated.
It is fantastic to know that you enjoyed your recent visit whilst shopping in our Uddingston Store.
Our customers are at the heart of everything we do and customer service is our priority.
It is fantastic to read that the staff were attentive and helpful during your furniture purchase and then onward delivery of the goods. I will be sure to pass your kind comments onto them and the Management Team.
We wish you a Merry Christmas and we hope to welcome you back into our stores in the New Year.
Kind Regards,
Customer Support Team
Great all round customer service
Great all round customer service. Staff fully understood our needs and were extremely helpful 👍
October 31, 2024
Reply from Sterling Home - Uddingston
Hi Robert
Thank you so much for taking the time to share your positive comments, it is greatly appreciated.
It is fantastic to know that you enjoyed your recent visit whilst shopping at our Uddingston Store.
Our customers are at the heart of everything we do and customer service is our priority.
It really is good to hear that the staff were attentive and helpful during your furniture purchase and I will be sure to pass your kind comments onto them and the Management Team.
We wish you a Merry Christmas and we hope to welcome you back into our stores in the New Year.
Kind Regards,
Customer Support Team
Homeware ,soft furnishings ..carpet.
Both occasions, both female ,male assistants, extremely helpful.. lady was extremely knowledgeable ,very helpful...I discovered on 2nd occassion she was manager .....
October 10, 2024
Reply from Sterling Home - Uddingston
Dear Mrs Teague
Thank you so much for taking the time to share your positive comments, it is greatly appreciated.
It is fantastic to know that you enjoyed your recent visit whilst shopping at our Uddingston Store.
Our customers are at the heart of everything we do and customer service is our priority.
It is fantastic to read that the staff and Manager were attentive and helpful during your various purchases.
I will be sure to pass your kind comments onto them.
We wish you a Merry Christmas and we hope to welcome you back into our stores in the New Year.
Kind Regards,
Customer Support Team
Angie was very approachable
Angie was a very friendly, knowledgeable and approachable person. She helped make the purchase of my new sofa and footstool an enjoyable experience.
November 12, 2024
Unprompted review
Reply from Sterling Home - Uddingston
Hi Carol
Thank you so much for taking the time to leave a review, it really is fantastic to know that you had a great experience whilst shopping at our Uddingston Store.
Customer service is our priority and I am delighted to read that Angie was helpful and attentive at all times during your furniture purchase and I will be sure to pass your comments on.
We really look forward to welcoming you back in store again soon!
Kind Regards
Customer Support Team
I am absolutely disgusted with the…
I am absolutely disgusted with the appalling service I’ve received. After waiting over 2 months and paying nearly £2300, my order was finally delivered today, only to be met with faulty, subpar items of shockingly low quality. The delivery driver himself was so frustrated by the state of the goods that he immediately took everything back—something I never expected would happen. To make matters worse, I’ve been told the replacement items won’t be available until mid-December, and on top of that, they **refuse to offer any compensation for the enormous inconvenience and disappointment caused. This entire experience has been an absolute nightmare, and I’m beyond frustrated. Utterly disgraceful.
November 12, 2024
Unprompted review
Reply from Sterling Home - Uddingston
Dear Elahe
As we do not recognise the time frames or some of the facts, may I ask you to contact us privately to discuss further.
Kind Regards
Customer Support Team
Worst quality furniture
Worst quality furniture! I ordered a table & chairs in April it arrived in June. It was peeling at the side, ordered a replacement it arrived it was also peeling at the side and looked like someone had hand painted over a bit on the top of the table. This table was supposedly checked before it came out and when there chief cabinet maker came out to see it he was shocked by it. Had another replacement table it also had issues so they took it straight back, got another one delivered it was wrong colour tried another final time and the replacement again had issues and went straight back. Now I am returning the full set and have asked if they can leave me a couple of chairs till my new table & chairs arrives (from a different company in 6weeks) and the answer is no. So I am left with no table and no chairs for 6 weeks. Would never buy anything from here again. Gave them many chances and each time quality was shocking and disappointed at now being left with no table or chairs for 6 weeks.
My sales order number is 221619
September 25, 2024
Unprompted review
Reply from Sterling Home - Uddingston
Good Morning Emma,
Thank you for your valued feedback.
We understand that this experience has fallen short of expectations, and sincerely apologise for the disappointment caused.
We are committed to customer service and ensuring that our customers have a positive experience when shopping at Sterling.
If you could kindly provide your Sales Order number a member of the Customer Support Team will reach out to you directly to discuss the matter with you.
You are a valued customer and we hope to have the opportunity to restore your faith in our service.
Kind Regards,
Customer Support Team
Unfortunately I no longer have my…
Unfortunately I no longer have my receipt for the wallpaper I bought , so I can’t provide my order number , I suppose I’ll just put this one down to experience.
August 25, 2024
Unprompted review
Reply from Sterling Home - Uddingston
Hi Michelle,
Thanks for letting us know , and I'm sorry we were unable to help you on this occasion.
Kind Regards,
The Customer Support Team
Be wary when buying from Sterling…
Be wary when buying from Sterling Furniture in Uddingston. Appalling customer service regarding my barely a year old suite!!
You replied asking for sales invoice number (184342) . Promised customer service would get back to us and still waiting! This is the second time Sterling customer service said that they would get back to us! As I said before shocking customer service!!.Wonder how the new CEO would respond
July 12, 2024
Unprompted review
Reply from Sterling Home - Uddingston
Good Afternoon Mrs Reid,
Thank you for providing your Sales Order Number.
We have messaged you privately to confirm that your complaint is being investigated and we will be in touch with you tomorrow when the department reopens.
Kind Regards,
Customer Support Team
Excellent Customer Service
Sterling should feel proud of its staff who from start to finish provided me with exceptional customer service. Five stars to your delivery team who where courteous helpful and professional. Sterling is now my new go to Well Done Team
January 6, 2024
Reply from Sterling Home - Uddingston
Hi Martin, Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience with us. Customer satisfaction is our priority and constructive feedback is invaluable. We can’t wait to welcome you back! Sterling Home Customer Support Team
Great Service
Purchased a beautiful leather sofa and chair. Very helpful staff
Delivery guys unwrapped and took away the packaging
Overall a great experience
June 7, 2024
Reply from Sterling Home - Uddingston
Hi Susan, Thank you for taking the time to share your positive experience, it is much appreciated. Customer satisfaction is our priority and we're delighted that you are happy with your new furniture and are pleased to read that our delivery team were helpful and efficient at the point of delivery.
We look forward to welcoming you back soon.
Customer Support Team
Great Shopping Experience
Nice spacious store, good choice of goods.Staff friendly and helpful without any pressure to buy. Always return to Sterling Furniture due to quality of goods.
February 14, 2024
Reply from Sterling Home - Uddingston
Hi Donna, Thank you so much for taking the time to share your feedback. It is fantastic to hear you had a great experience whilst shopping with us ,and that our staff were helpful and attentive at all times. We look forward to welcoming you back again soon. !
Sterling Customer Support Team
Very happy Great service
Good advice, understanding and good price too. Very happy with our new chairs
April 14, 2024
Change of Furniture …
Had ordered other furniture then changed my mind and the Sales Person was helpful and changed everything for me.
January 21, 2024
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