Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Sterling FX to sell left over US$ from a holiday. Great rate, emails recd keeping me advised of receipt of currency & payment to my account. Very fast service, no issues whatsoever. Highly recomm... See more
Company replied
Was quick and easy to order online and easy to collect from Egdeware Road branch. The guy there were fantastic and make sure I was happy with the machine count ( I don't really trust machines")... See more
Company replied
Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped,... See more
Company replied
Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always feel nervous about cash being…
Always feel nervous about cash being sent in the mail and I've never used Sterling FX before. The whole process of ordering online and payment was straightforward and easy. I was given a delivery before 1pm and received it at 9.45am . Communications via email were excellent with tracking info too. Got the best exchange rate too so 5 star performance from Sterling FX.
August 7, 2025
Unprompted review
Reply from Sterling FX
Dear Trevor,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Reasonably good exchange rate
Reasonably good exchange rate, very good customer service, trustful company.
July 30, 2025
Unprompted review
Reply from Sterling FX
Dear Dan,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
I've used Sterling FX multiple times…
I've used Sterling FX multiple times and it's consistently been a great experience. Whether opting for postal delivery or a bank transfer, the process is smooth and reliable. The exchange rates are always more competitive than other providers I've tried. Highly recommended—and I’ll definitely be using them again!
July 28, 2025
Unprompted review
Reply from Sterling FX
Dear Anna,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Sold currency
Sold currency. Much better exchange rate than avaible on the high street. Very simple process. Very quick turn around in a few days! Highly recommended.
July 14, 2025
Unprompted review
Reply from Sterling FX
Dear Stephen,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Communication with the customer service…
Communication with the customer service was good . But the time to get the money was so long . It took nearly two weeks
July 2, 2025
Unprompted review
Reply from Sterling FX
Dear Altaweel,
Thank you for your feedback.
Please note that this was a buy-back order, which can take slightly longer to process due to delivery, verification, and bank transfer procedures. While we aim to complete the process within one working day of receiving the currency, it may occasionally take more than three working days for the funds to reflect in your account.
Kind Regards,
Sterling FX
Excellent!!!
Good rates, excellent service and money delivered within 24hrs, why would you not use Sterling FX
June 27, 2025
Unprompted review
Reply from Sterling FX
Dear Jaki,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
First time I have used this company
First time I have used this company. Got a very good rate plus the service was brilliant. They kept me in touch with how things was going. Ordered Thursday it was here Saturday. The cash came exactly when they said it would no problem at all. I will definitely use you again. Thank you Sterling fx
July 3, 2025
Unprompted review
Reply from Sterling FX
Dear Maria,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Great service
Great service - best exchange rate, higher value limit than Tesco and no delivery charge (as some competitors charge).
Received via Royal Mail signed delivery.
Would use again.
July 2, 2025
Unprompted review
Reply from Sterling FX
Dear Rachel,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
above and beyond
To be honest, I have a use Sterling FX on a number of occasions and probably get the best rates out there and also a great service so if you are looking for Foreign currency this is the place to come Forget Tesco's Asda, Marks & Spencer's post office and so on these people are genuine and they go above and beyond to look after you Mr Monks, Bristol
June 30, 2025
Unprompted review
Reply from Sterling FX
Dear Andrew,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
First class service
I have been using SterlingFX for many years. Their service process always works perfectly, excellent communication, currencies delivered exactly when requested, great exchange rates and very helpful staff. I cannot recommend SterlingFX enough.
July 3, 2025
Unprompted review
Reply from Sterling FX
Dear John,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Crooks don't touch this company
Crooks don't touch this company. They failed to deliver the currency we ordered. We went on holiday and came back and still it hadn't delivered. They refused to provide a refund saying we have to wait 6 weeks to get our money back on a Royal Mail scheme when Royal Mail are their chosen delivery partner not ours. The persons you speak to are all foreign sounding. It makes you wonder if they are organised crime operators. Ignore their website it is all untrue.
June 17, 2025
Unprompted review
Reply from Sterling FX
Dear Elaine,
Thank you for your feed back.
We would like to clarify that, as per our terms and conditions, all currency orders are dispatched via Royal Mail Special Delivery, a fully insured and trackable service.
In this rare case of non-delivery, a loss claim has been submitted, and Royal Mail requires up to 25 working days to complete their investigation. Once resolved, we will take the appropriate next steps, including issuing a refund.
Please also note that we are an FCA-authorised firm, and all processes follow strict regulatory standards.
We appreciate your patience and remain committed to resolving this as quickly as possible.
Kind regards,
Sterling FX
Great service on all counts
Great service on all counts. Easy to use website, best rate I could find., next day delivery promised and was actually fulfilled. What more can you want.
June 25, 2025
Unprompted review
Reply from Sterling FX
Dear Rizwan,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Happy to recommend based on my single…
Happy to recommend based on my single experience. Easy to order online - and service was friendly, helpful and clear when I went to pick up.
June 26, 2025
Unprompted review
Reply from Sterling FX
Dear Mariella,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
These guys have one of the best rates…
These guys have one of the best rates on market. Delivery is always on time. Used them about 4 times already and is my to go place for exchanging money.
June 23, 2025
Unprompted review
Reply from Sterling FX
Dear Kestas,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Happy
I got my euros delivered when they said it would be. Great rate. Will get my travel money from here from now on. Thank you
June 26, 2025
Unprompted review
Reply from Sterling FX
Dear Carol,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Good rates
Good rates, Easy to use, Arrives on schedule. What more could you ask for?
June 20, 2025
Unprompted review
Reply from Sterling FX
Dear Denise,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Foreign currency purchase-recommended.
Used several times for purchasing foreign currency- always very competitive exchange rate and efficient and professional service and delivery.
Recommended.
June 25, 2025
Unprompted review
Reply from Sterling FX
Dear Adrian,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Many thanks,
Sterling FX
Good experience
Good exchange rates.Good, on time , delivery. Recommended
June 26, 2025
Unprompted review
Reply from Sterling FX
Dear Yanh,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Taking a copy of your ID is part of our standard compliance procedures required by regulations.
Many thanks,
Sterling FX
Great Service
For my last two holidays I have used them to buy currency and sell back any unused currency afterwards Their rates are among the best and service has always been prompt and efficient with next day delivery.
June 19, 2025
Unprompted review
Reply from Sterling FX
Dear Graham,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Taking a copy of your ID is part of our standard compliance procedures required by regulations.
Many thanks,
Sterling FX
Sterling FX
This was the first time I had done this and it was so easy. Delivery was prompt and on time, I would definitely use Sterling FX again on my next travels.
June 17, 2025
Unprompted review
Reply from Sterling FX
Dear Tansel,
Thank you for leaving a positive review.
We are pleased to hear that you had a positive experience using our currency exchange service and truly appreciate your kind feedback.
Taking a copy of your ID is part of our standard compliance procedures required by regulations.
Many thanks,
Sterling FX
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