Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Sterling FX to sell left over US$ from a holiday. Great rate, emails recd keeping me advised of receipt of currency & payment to my account. Very fast service, no issues whatsoever. Highly recomm... See more
Company replied
Was quick and easy to order online and easy to collect from Egdeware Road branch. The guy there were fantastic and make sure I was happy with the machine count ( I don't really trust machines")... See more
Company replied
Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped,... See more
Company replied
Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 2 diffent currancy's
Ordered 2 diffent currancy's. One of the currancy order's I asked for small denomination's got back all large notes of 200 each note. Makes life on holiday a bit more awkward. for that I give 3 stars. Delivery was next working day which was great.
January 27, 2026
Unprompted review
Reply from Sterling FX
Dear Phil,
Thank you for your feedback.
We are pleased to hear that your delivery arrived the next working day. We apologise that the denominations did not meet your expectations and we appreciate your comments and will take them into account to improve future orders.
Kind regards,
Sterling FX
Very easy to order
Very easy to order, excellent quick delivery. Thank you.
January 23, 2026
Unprompted review
Reply from Sterling FX
Dear Yvonne,
Thank you for your feedback.
We are pleased to hear that you found the ordering process easy and the delivery quick and efficient. We truly appreciate your support.
Kind regards,
Sterling FX
Usual great service
Usual great service. Got one of the best prices around, was able to request small denominations and the money arrived the next day. Couldn't ask for any better.
January 27, 2026
Unprompted review
Reply from Sterling FX
Dear Thompson,
Thank you for your kind feedback.
We are delighted to hear that you received competitive rates, the denominations you requested, and next day delivery. We truly appreciate your continued support and trust in our service.
Kind regards,
Sterling FX
Excellent service ..money arrived in 3…
Excellent service ..money arrived in 3 days
January 24, 2026
Unprompted review
Reply from Sterling FX
Dear Lesley,
Thank you for your feedback.
We are pleased to hear that your money arrived quickly and that you were happy with our service. We truly appreciate your support.
Kind regards,
Sterling FX
Excellent quick safe service
Excellent quick safe service. Great rate at the time. Secure delivery arrived as communications indicated.
January 26, 2026
Unprompted review
Reply from Sterling FX
Dear Kuljit,
Thank you for your feedback.
We are delighted to hear that you found our service quick, safe, and reliable, with competitive rates and secure delivery as communicated. We truly appreciate your support.
Kind regards,
Sterling FX
Easy communication and great service.
January 23, 2026
Unprompted review
Reply from Sterling FX
Dear Gary,
Thank you for your feedback.
We are pleased to hear that you found our communication easy and our service excellent. We truly appreciate your support.
Many thanks,
Sterling FX
Straightforward and reliable
Straightforward and reliable. Have used them several times and without problems.
January 24, 2026
Unprompted review
Reply from Sterling FX
Dear Hilary,
Thank you for your feedback.
We are delighted to hear that you have found our service straightforward and reliable on multiple occasions. We truly appreciate your continued trust and support.
Kind regards,
Sterling FX
Reply from Sterling FX
Dear Kevin,
Thank you for your feedback.
We are pleased to hear that you found our service fast and our rates competitive. We truly appreciate your support.
Kind regards,
Sterling FX
They delivered on time and with a good…
They delivered on time and with a good break down of denominations (asked for small, which not all providers offer, and got exactly that).
January 2, 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear your order arrived on time and that the denomination breakdown met your request perfectly. Providing flexibility and reliable service is important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Sterling FX
Very good rates and money delivered…
Very good rates and money delivered promptly. Had an issue with receiving older US$ notes which are not accepted in Africa, but after a phone call, they resolved it and had a full refund within 36 hours (though I had to pay postage) . Was told I should have followed up order with an email requesting 'new' notes. Would recommend
January 12, 2026
Unprompted review
Reply from Sterling FX
Dear Rosemary,
Thank you for your feedback.
We are pleased to hear that you found our rates competitive and delivery prompt. We appreciate your recommendation and look forward to assisting you with future orders.
Kind regards,
Sterling FX
This company should be struck off
This company should be struck off.
I have written to them on numerous occasions and still have not received my 540 euros that was contracted to be paid on 14 Nov 2025. It is now 21st Jan 2026 and they keep on saying they are waiting for a report from Royal Mail - but I have no relationship or contract with Royal Mail - only with Sterling FX - but who are sterling FX. I beleive they are scammers beware BEWARE - DO NOT USE THEM -
November 14, 2025
Unprompted review
Efficient process and competitive pricing
Their website worked well, Euros ordered at short notice and available same day. And the rate was very competitive
January 5, 2026
Unprompted review
Reply from Sterling FX
Dear Nigel,
Thank you for your feedback.
We are delighted to hear that our website was easy to use, your Euros were available the same day, and that you found our rates competitive. We truly appreciate your support and are pleased we could provide a smooth experience.
Kind regards,
Sterling FX
FALSE Next Day Delivery Guarantee
Sterling FX Next Day Delivery Guarantee is non-existent ….. & SFX make a ‘non existent‘ service charge!
Only positive – Sterling FX Rates are reasonable & saves searching – No use if SFX cannot deliver on time.
Summary:
11-Jan-26, Ordered using Sterling FX online
11-Jan-26, Email to acknowledge & confirm order with guaranteed delivery for Tuesday, 13-Jan-26.
13-Jan-26, @ 4pm, No sign of delivery, No update from SFX.
13-Jan-25, @ about 4.20pm, chased SFX by email, SFX respond by advising delay by their 3rd party delivery agent.
13-Jan-26, @ about 4.50pm, further details requested from SFX – No further update or response from SFX.
14-Jan-26, No Sign yet of delivery yet..
14-Jan-26, Had to re-schedule for 16-Jan-26 as SFX could not keep their guaranteed delivery.
Note: SFX guaranteed order delivery by 1pm, then SFX Email confirms by 4pm, SFX Delivery service is guarantees by 1pm – SFX are uncertain of SFX delivery service.
Extremely cautious abut using SFX again – old SFX was good , now is very poor.
January 13, 2026
Unprompted review
Reply from Sterling FX
Dear Abdul,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. Please note that we use Royal Mail as our delivery partner, and they have confirmed that the delay occurred on their end.
We understand your frustration and appreciate your patience. We will continue working closely with our delivery partners to prevent such delays in the future.
Kind regards,
Sterling FX
Good Communication
Good Communication, speedy delivery, excellent rate, highly recommend.
January 10, 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your feedback.
Thank you for your kind feedback. We are pleased to hear that you were happy with our service, delivery, and rates. Its wonderful to know our efforts are appreciated.
Kind regards,
Sterling FX
Kind regards,
Sterling FX
Excellent
Service has always been excellent and efficient. Thank you.
January 10, 2026
Unprompted review
Reply from Sterling FX
Dear Ann,
Thank you for your kind feedback.
We are delighted to hear that you have consistently found our service excellent and efficient. We truly appreciate your continued support.
Kind regards,
Sterling FX
It was a painless experience from start…
It was a painless experience from start to finish, with an excellent rate offered for both currencies required.
Will definitely use for all my future requirements.
January 3, 2026
Unprompted review
Reply from Sterling FX
Dear Mike,
Thank you for your feedback.
We are delighted to hear that your experience was seamless and that you were happy with the rates offered. We truly appreciate your support and look forward to assisting with your future currency needs.
Kind regards,
Sterling FX
Competitive rates, reliable.
Competitive rates, simple ordering / payment system and reliable delivery via Royal Mail. Very happy and will use again.
January 3, 2026
Unprompted review
Reply from Sterling FX
Dear Andy,
Thank you for your feedback.
We are pleased to hear you found our rates competitive, the ordering process simple, and the delivery reliable. We truly appreciate your support and are glad we could provide a smooth experience.
Kind regards,
Sterling FX
Excellent Service
Hadn’t previously used Sterling FX but they featured high on a comparison website. Have to say everything was spot on, and would gladly use this company again.
January 9, 2026
Unprompted review
Reply from Sterling FX
Dear Barker,
Thank you for your kind feedback.
We are delighted to hear that your experience with Sterling FX was positive and that everything met your expectations. We truly appreciate your support and are glad to have earned your trust.
Kind regards,
Sterling FX
Very efficient and fast delivered.
January 9, 2026
Unprompted review
Reply from Sterling FX
Dear Vlad,
Thank you for your feedback.
We are glad to hear that you found our service efficient and fast. We appreciate your support and look forward to assisting you again.
Many thanks,
Sterling FX
Brilliant business
Used these guys a couple of times now, both times very easy to order currency, kept informed along the way and delivered exactly when requested, I can’t recommend these guys enough.
January 5, 2026
Unprompted review
Reply from Sterling FX
Dear Martin,
Thank you for your kind feedback.
We are delighted to hear that your orders were easy, timely, and well communicated. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Sterling FX
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