Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Sterling FX to sell left over US$ from a holiday. Great rate, emails recd keeping me advised of receipt of currency & payment to my account. Very fast service, no issues whatsoever. Highly recomm... See more
Company replied
Was quick and easy to order online and easy to collect from Egdeware Road branch. The guy there were fantastic and make sure I was happy with the machine count ( I don't really trust machines")... See more
Company replied
Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped,... See more
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Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good reliable service
Good reliable service. Competitive exchange rate, easy to transfer money and our currency arrived on time
January 4, 2026
Unprompted review
Reply from Sterling FX
Dear Jane,
Thank you for your feedback.
We are pleased to hear that you found our service reliable, our exchange rates competitive, and your currency delivery timely. We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Seamless service and good exchange…
Seamless service and good exchange rates. Requested small denominations and order was fulfilled as per my request, very chuffed with that. Only wish I had the option to spell out the exact denominations I needed but otherwise, no faults.
January 6, 2026
Unprompted review
Reply from Sterling FX
Dear Amina,
Thank you for your kind feedback.
We are delighted to hear that you were happy with the service, exchange rates, and the small denominations provided. We also appreciate your suggestion regarding specifying exact denominations and will certainly take this into consideration for future improvements.
Kind regards,
Sterling FX
Efficient and trustworthy
I have used Sterling FX for a number of years to transfer money . On each occasions the service is extremely efficient, good competitive rates, prompt service and keeps you well informed throughout the process. Highly recommended.
December 18, 2025
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your continued trust in Sterling FX over the years.
We are delighted to hear you consistently find our service efficient, rates competitive, and communication clear throughout the process. We truly appreciate your recommendation!
Kind regards,
Sterling FX
Use Sterling FX each time we go abroad
Use Sterling FX each time we go abroad. Excellent rates, great service and prompt delivery. Highly recommended.
December 23, 2025
Unprompted review
Reply from Sterling FX
Dear James,
Thank you for your kind feedback.
We are delighted to hear that you consistently choose Sterling FX for your trips abroad and that you are happy with our rates, service, and prompt delivery. We truly appreciate your recommendation!
Kind regards,
Sterling FX
Another great rate on euros .
Another great rate on euros .. easy to order delivery always on time
December 23, 2025
Unprompted review
Reply from Sterling FX
Dear Ferguson,
Thank you for your feedback.
We are glad you are happy with our competitive euro rates and that you find our ordering process easy and reliable, with delivery always on time. We appreciate your continued support!
Kind regards,
Sterling FX
Used Sterling FX twice now...
Used Sterling FX twice now for, multiple thousand, FX cash service and both times had top experiences That right from initial FX quote to home delivery.
December 22, 2025
Unprompted review
Reply from Sterling FX
Dear Howard,
Thank you for your feedback.
We are thrilled to hear that both of your experiences with Sterling FX, from the initial quote to home delivery, have been excellent. We appreciate your trust and look forward to serving you again.
Kind regards,
Sterling FX
very efficient and quick service even…
very efficient and quick service even in Christmas time
December 24, 2025
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your feedback.
We are pleased to hear you found our service efficient and quick, even during the busy Christmas period. We appreciate your support and kind words!
Kind regards,
Sterling FX
Great exchange rates.and able to pick a…
Great exchange rates.and able to pick a delivery date to suit yourself.highly recommend
December 23, 2025
Unprompted review
Reply from Sterling FX
Dear Dave,
Thank you for your positive feedback.
We are delighted you are happy with our competitive exchange rates and the flexibility to choose a delivery date that suits you. We appreciate your recommendation!
Kind regards,
Sterling FX
Always fast and reliable service
Always fast and reliable service and a decent exchange rate.
November 28, 2025
Unprompted review
Reply from Sterling FX
Dear Sam,
Thank you for your kind feedback.
We are glad to hear you found our service fast and reliable and were satisfied with the exchange rate. We appreciate your continued support.
Kind regards,
Sterling FX
Good rates and good availability
Good rates and good availability - I use them often. Online payment agent doesn’t seem to work for me but bank transfer is fine and it was all ready in time.
December 5, 2025
Unprompted review
Reply from Sterling FX
Dear Tim,
Thank you for your feedback.
We are pleased to hear you are happy with our rates and availability and that your order was ready on time. We appreciate your note regarding the online payment option and are glad the bank transfer worked smoothly for you.
Kind regards,
Sterling FX
Reply from Sterling FX
Dear Ali,
Thank you for your kind feedback and recommendation.
We are delighted to hear you found the service quick and great value. We truly appreciate your support.
Kind regards,
Sterling FX
Easy transaction
Easy transaction, got sent all one type of bill when we asked for a mixture but not the end of the world. it was fast delivery and very secure.
December 5, 2025
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your feedback.
We are glad to hear the transaction was easy, the delivery was fast, and the service was secure. We appreciate your understanding regarding the denominations and will take this into account going forward.
Kind regards,
Sterling FX
Nervous ar first but I'd recommend now
I was so nervous at first as I w never ordered travel money online before but they had such a good rate and I didn't have time between work to collect any so I placed the order with them for some Yen. I got an email the day before it was due to arrive and it arrived as expected, before 1pm. I'd order from then again, fast and easy service to use.
December 12, 2025
Unprompted review
Reply from Sterling FX
Dear Millington,
Thank you for sharing your experience with us.
We are pleased to hear that the process was smooth and that your order arrived as expected. We truly appreciate your trust and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Very good rates
Very good rates, pretty good really.
My only criticism is that when the easy transfer system didn't work the first time, I had to do a manual transfer a day later (which happened to be a weekend day) which meant I didn't receive confirmation of funds received for over two days. Not a big issue, but it would have been good to reaccess the easy transfer tool so I could have avoided that uncertainty.
December 1, 2025
Unprompted review
Reply from Sterling FX
Dear Jeremy,
Thank you for your valuable feedback.
We appreciate you highlighting this point and understand how timely confirmation is important. Your comments have been noted, and we will use them to help improve our systems going forward. We are pleased this did not cause major inconvenience and thank you for choosing Sterling FX.
Kind regards,
Sterling FX
Have used SterlingFX nearly a dozen…
Have used SterlingFX nearly a dozen times over the last few years and I am happy with their service as I was the first time. They are professional and all documents are e-mailed to you promptly and in detail. Will continue to use them for my travel money when need be (i.e. Mexico March 2026) & would urge others to try them.
December 8, 2025
Unprompted review
Reply from Sterling FX
Dear Richard,
Thank you for your kind feedback and continued support.
We are pleased to hear that you have had a consistently positive experience with Sterling FX, and we truly appreciate your recommendation. We look forward to assisting you again in the future.
Kind regards,
Sterling FX
First time using Sterling FX
First time using Sterling FX for our holiday money. Great service, good communication and an easy to use website with all the facts laid out. Would def recommend.
December 9, 2025
Unprompted review
Reply from Sterling FX
Dear Kerry,
Thank you for choosing us for your holiday money.
We are glad you enjoyed our service, clear communication, and user-friendly website. We appreciate your recommendation and look forward to assisting you again.
Kind regards,
Sterling FX
Best Rates in Town
Best Rates in Town
Very professional service, great for large transactions, easy to find and unbeatable exchange rates.
Will use again.
December 1, 2025
Unprompted review
Reply from Sterling FX
Dear Nina,
Thank you for your kind feedback.
We are delighted to hear that you found our service professional and our rates competitive. We look forward to serving you again for your future transactions.
Kind regards,
Sterling FX
Quick and efficient ordering
Quick and efficient ordering
Kept upto date on delivery
Would've liked the option for which notes as delivered €100 ones
December 2, 2025
Unprompted review
Reply from Sterling FX
Dear David,
Thank you for your feedback.
We are glad to hear that you found the ordering process quick and efficient and that updates on delivery were helpful. We appreciate your suggestion regarding specifying the denomination of notes and will take it into consideration to improve our service.
Kind regards,
Sterling FX
Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss…
Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems will use you again!!
Way better rate than previous leftover currency!
December 3, 2025
Unprompted review
Reply from Sterling FX
Dear Josh,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that your experience with selling your 1,000 Swiss Franc note was smooth and that our updates and prompt BACS payment met your expectations.
We truly appreciate your trust in our service and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Easy ordering
Easy ordering, easy to use website and easy secure payments. Delivery is usually within 48hrs by Royal Mail signed for delivery. Great experience have used several times. Highly recommend
December 1, 2025
Unprompted review
Reply from Sterling FX
Dear Susan,
Thank you for your wonderful feedback!
We are thrilled that you find our website and payment process easy and secure, and that our delivery service meets your expectations. Your recommendation means a lot to us!
Kind regards,
Sterling FX
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