Sternzeit DesignReviews 

I bought the Retrostar rocking chair and footstool from Sternzeit back in 2021. Recently, I asked for replacement stickers for the footstool. These were immediately dispatched, without charge. The rocking chair and footstool are both fabulous and it's great to have them looking tip-top.

We bought two New Life armchairs four years apart. We were a bit worried that the old one, once placed next to the new one, would show signs of wear and sun damage, but not at all. They are identical. We are truly satisfied and amazed by the quality of the materials.

Sternzeit made everything to compensate the issue we encountered with the delivery of the parcel.
We had to wait but frankly worth it.
Thanks to everyone at Sternzeit to make it happen!

We have ordered a chair and a footstool at Sternzeit Design. The delivery was estimated by 6 to 7 weeks. Due to a high workload the delivery was delayed but this was properly announced by Sternzeit design.
Chair and footstool have been shipped in one parcel with only necessary wrapping. The assembling of the few parts has been really easy. We are really pleased.
Beatrix and Wolfgang

We ordered a chair from Sternzeit Design and were initially okay with the shipping delay of a few weeks — these things happen. However, the lack of communication was frustrating. We never received an update or response during the delay, and no real apology either.

When the chair finally arrived, one part was already damaged. We reached out immediately, sent photos, and have now followed up twice via email and even tried calling — still no response.

The product itself looks great and seems well made, but the customer service has been very poor. It’s a shame, because the experience leaves a bitter aftertaste despite a good product.

No response, except for automated messages, despite repeated inquiry(„ (in German and English) for new date of delivery after a +4 weeks delay on the original delivery date.
Biggest disappointment lies in the bad communication with me as a customer, which does not align with their advertising as small, relatable, family-run business .

We ordered a chair with a hocke and a table. Something went wrong with DHL, but thanks to Markus everything turned out very well. Thank you Markus and team for the products and excellent service!

Beautiful fabric. Excellent quality and fast delivery

great to discover the colors & materials through samples first

About 10 weeks after my order (expected delivery 1-3 weeks) I requested an update. No answer, no apology, but 2 hours later a note from DHL my parcel was going to be shipped. Coincidence right? A little bit later delivery than expected is fine, but this long? Be careful with what you promise.

Got my chair and footstool today! How beautiful. I am very satisfied with the fast service, after several emails I was always helped in a friendly manner. thanks Sternzeit!
Jacqueline

Very happy with the chair I ordered, due to which I'm scoring a 4 - however, it took 6 weeks to be delivered, and my multiple attempts (7) at reaching Sternzeit via email, the website, and phone were not returned during this period. I only received automated emails without an indication of delivery timelines. So regarding communication, I'd score them a 1.

Brilliant 🤩

Delighted with this very stylish and well constructed bench . There was a slight delay but I was kept updated and it was definitely worth the wait .

Great product (bench). Despite some initial delay expected, I received the item in about 5 weeks.
I think it’s a bit too pricey but it looks amazing

There was a big delay until that day that I received - I was worried a lot about all...but finally everything was fine
thanks

EDIT 28/06/2024
Raising my initial 1-star to 3-stars. The item was delivered in the end with great delay and it is up to expectations. The lack of customer support and information was concerning but Markus tried to call me personally [unfortunately i couldnt pick up] but he did show the effort. I really hope they can improve their operational side of the company because the products are not bad at all.

17/05/2024
I always love to seek nice built furniture from smaller business. I think it's the best way to cherish and nurture entrepreneurship in a field that's taken over by big box shops.
Unfortunately this time i feel like my trust was badly placed.
I made an order for a bench back in April. The shipment was due to happen in 1-3 weeks. You can guess if im here writing this review that I haven't received anything yet. I just received an update via email saying that people get sick, circumstances get in the way and delays happen. No other detail or ETA. Just a very vague preformatted email telling me not to expect a delivery within the timeframe advertised.
Unfortunately timing for me is essential and i travel a lot for work and I plan orders around my schedule.
I wrote in to the customer support 3 weeks ago and still haven't received any response or detail or approx ETD.
If it wasn't for the other positive reviews I would think the worst.
Thankfully i paid via paypal and if the silence continues I will be forced to open a case with Paypal requesting a charge back.
I'm really disappointed but I can see i'm not the only one in this position so I would definitely suggest Markus from Sternzeit Design to get their act together and start caring about their potential customers [or formerly so].

Update: It arrived today! I've upgraded my rating accordingly to balance the chair being nice with the fact it took exactly 111 days and many emails to get it.

The only issue with the chair: One screw is really hard to get in, so it sticks out a little. It may take a little more persistence but overall I am happy with it.
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Original review
It's been 3 months since I ordered a Retrostar chair from Sternzeit for delivery to the UK. To cut a long story short: I have no chair and I don't hold out much hope of ever getting it. I'd love to be wrong!

It started well: At the end of March I got the tracking number. I watched it leave the warehouse, travel across Germany, reach the DHL processing centre... and then travel back across Germany and back to the warehouse. Returned to sender for no obvious reason. It never even left the country.

Me and Sternzeit have had 3 email conversations since then. Each time I ask them to re-send the chair, each time they say yes, and each time nothing happens.

Maybe the moral of my story is use a payment method that offers some protection in case things go wrong. I'm sure Sternzeit have good intentions, and I'd still love to have the chair, but I'd settle for a refund so I can buy something uglier to sit on

[Update on 5 April, 2024]
After posting this review, the customer service team responded, apologizing for the delay and confirming that my order will be dispatched over the next few days.

[Original review on 4 April, 2024]
I placed an order with Sternzeit Design on 22 February, 2024. The initial customer service was excellent and responsive, going above and beyond to provide me support for my order. The order confirmation stated a lead time of 1-3 weeks for production and shipping.

However, over 6 weeks have passed with no shipping notification or new order information. I have reached out several times to see if the customer service team could provide any updates on the situation, but have received no response. It is now 4 April, well beyond the initial timeframe provided.

Based on my current experience, I would caution potential customers before placing an order with Sternzeit.

My wife and I ordered four dining chairs to be delivered in Ireland. The team at Sternzeit Design were absolutely fabulous! We had great communication with Markus, we got the fabric samples relatively quickly, and we received everything very well-wrapped. The quality of the chairs and the upholstery is really nice as well! We're thinking on getting another two chairs to complete the set. Highly recommended!