Steven Brown Art Reviews 

753
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be unresponsive, difficult to contact, and unhelpful in resolving issues. Customers frequently reported problems with product quality, including items being damaged, incorrect, or not meeting expectations for durability and size. There were also recurring complaints about orders not arriving, being lost by couriers, or experiencing significant delays. However, some customers also noted satisfaction with the artistic designs and overall quality of certain products. A few people reported receiving their items well-packaged and delivered promptly. Additionally, a small portion of reviewers experienced helpful customer service that successfully resolved their specific issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with the... See more

Customer service

Customers had negative experiences with customer service, with many describing it as shocking, non-existent,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the excellent quality of... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(753)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YOU’VE HAD A DATA BREACH!

Purchased print from you years ago and they were great. What isn’t great is the fact you’ve had a data breach and some hacker or other has stolen data from you relating to some of your former customers. I get regular spam emails from “you” offering me a Heather McCoo wooden clock at 90% off. These emails are relentless and so many people might believe them to be true.

Until you do something about it, I’d hope that nobody uses your website for purchases as they may well get scammed!

Buyer beware

January 29, 2024
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Sort but I have bought a lot of his products so I was so disappointed when my blanket arrived. It’s so thin and it’s certainly not fleece it’s like cheap wadding. Overlocked edges not finished off. Certainly not worth the price.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Spotted cushion online and I am a…

Spotted cushion online and I am a first-time customer. I found information on website helpful when making choices and easy to order. Professional delivery service, kept up to date with progress of delivery and arrived on time. Thank you to all the team, I am delighted with the quality of item and will shop again.

December 27, 2023
Rated 3 out of 5 stars

I bought some Christmas cards.Sadly…

I bought some Christmas cards.Sadly they weren’t as vibrant colours as I have grown to love so I am disappointed.I worry that the quality of products is going down hill as my purchase before this wasn’t a great fit or gain vibrant colours

December 27, 2023
Rated 5 out of 5 stars

Absolutely Brilliant

Just had my suitcase delivered and it is even nicer than I hoped for. This suitcase looks too nice to hand over to a baggage handler so train journeys only for this one. The artwork is fabulous and well worth waiting for as all items are made to order.

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly slow. 2 week delivery.

Ordered on the 4:12:23. To be told I will not receive it before 21st Dec. Xmas cards and paper in the order. No good to me as missed the cut off. Customer service very nice but shipping time I am told is because everything is made to order!!! How can cards and wrapping paper not be ready at this time of year!!!

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered my item a week ago still not…

I ordered my item a week ago still not arrived despite being charged £4.95 postage. It was for a friend visiting for the day so really annoyed as it’s not arrived. I’ve tried phoning and no one is answering the phone. Terrible service !!!!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Delighted With My Mug!

This is my second latte mug now from Steven Brown - this time I’ve gone festive! I use different coffee cups for different times of the day (don’t ask) and love this one soo much I am now using it twice a day! And that’s massive for me!

November 24, 2023
Rated 1 out of 5 stars

Shocking customer service

I have a number of SBA pieces in my home and never had a problem with the service, so thought I would buy one as a present. This time it has been shocking and I will never buy from them again. I placed an order and on the 10th working day (as it says 7-10 working days) I had no confirmation of dispatch so I contacted them to be told it would in their words and on email "absolutely be dispatched" LIES. I rang the following day to be told it hadnt been but that it would be in the next 24 hours, and that they would refund my postage (£10.99). I got a notification the following day that it had been dispatched and despite being with the courier didnt arrive until 4 days later. Too late for when it was needed, I had to buy an alternative present. Yesterday I had to chase them as I still hadnt had refund of the postage to be LIED to again and told there was an issue with the system - ie the person I spoke to hadnt dealt with it.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

I love Gordon McCoo

Order my Steven Brown art. I needed to know when I would receive it. My email was answered promptly. My canvas art work arrived, well packed and now looks absolutely gorgeous on my wall. I love my Gordon McCoo with his little Bee on his nose. Excellent service thank you.

November 24, 2023

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