Steven Brown Art Reviews 

753
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be unresponsive, difficult to contact, and unhelpful in resolving issues. Customers frequently reported problems with product quality, including items being damaged, incorrect, or not meeting expectations for durability and size. There were also recurring complaints about orders not arriving, being lost by couriers, or experiencing significant delays. However, some customers also noted satisfaction with the artistic designs and overall quality of certain products. A few people reported receiving their items well-packaged and delivered promptly. Additionally, a small portion of reviewers experienced helpful customer service that successfully resolved their specific issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with the... See more

Customer service

Customers had negative experiences with customer service, with many describing it as shocking, non-existent,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the excellent quality of... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(753)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful…

Very happy with all the purchases I've made (3 so far). Service abd delivery each time we're amazing. Pictures are gorgeous too.

March 25, 2024
Rated 1 out of 5 stars

Disappointed

My chopping board arrived after a rather long wait one corner is sharp and only two worktop protectors inside emailed for a week to resolve the problem but still waiting a response

February 23, 2024
Rated 1 out of 5 stars

I am getting spammed relentlessly

I am getting spammed relentlessly by sites that appear to be in America trying to sell me a Heather McCoo clock at 90% discount. The emails come from different (presumably fake) companies with different subjects and email addresses every time so it is impossible to unsubscribe or block the emails. Very annoying 😡

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Such good value for the money. Ease of the purchase process was great, and really good quality. Arrived safely and very well packaged.

January 25, 2024
Rated 5 out of 5 stars

Quick replacement

I’ve had Steven brown pictures which are lovely and ordered place mats and one came damaged. Emailed Steven Brown, I sent them a photo and a replacement was sent immediately. Lovely placemats and replacement sent very quick, I would definitely recommend this company and the products

January 25, 2024

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