Steven Brown Art Reviews 

753
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be unresponsive, difficult to contact, and unhelpful in resolving issues. Customers frequently reported problems with product quality, including items being damaged, incorrect, or not meeting expectations for durability and size. There were also recurring complaints about orders not arriving, being lost by couriers, or experiencing significant delays. However, some customers also noted satisfaction with the artistic designs and overall quality of certain products. A few people reported receiving their items well-packaged and delivered promptly. Additionally, a small portion of reviewers experienced helpful customer service that successfully resolved their specific issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with the... See more

Customer service

Customers had negative experiences with customer service, with many describing it as shocking, non-existent,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the excellent quality of... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(753)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed with Goods and response from Steven Brown Art

I have recently purchased a selection of the Nan McCoo homeware range for my kitchen, and have been very pleased with most of the items purchased eg., cushions/canvas/mugs
However, I also bought the large glass chopping board as part of the range, and have used/kept it as instructed. What I didn’t realise though, is that once the rubber feet come off, if it’s placed on a damp worktop the transfer sticks to it and peels off. I have only ever used a damp cloth as instructed, not leaving it in water, but wanted to make purchasers aware of this issue. The rubbers come off very easily over time, and I never realised that this would happen - please beware!

June 14, 2024
Unprompted review
Steven Brown Art logo

Reply from Steven Brown Art

Thank you for your feedback, I will be sure to pass it on to the team. We are very sorry to hear that you had a problem with your order. If you would like to contact us at help@stevenbrownart.co.uk, we will try our best to help with any further queries.
Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 4 out of 5 stars

Soft close no soft close.

I love the Steven Brown art. We bought the Angus McCoo soft close toilet seat and it was great for three years until the soft close failed. Sadly we can’t access the soft close part of the seat as it’s all sealed in so now we’ve got to fork out for a new one and they aren’t the cheapest. So sadly no five star review on this one.

June 23, 2024
Unprompted review
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind review, we appreciate your support and are thrilled to hear you love our products! I am sorry to hear about the issue, if you would like further assistance, please don't hesitate to email us at: help@stevenbrownart.co.uk
Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Great products

Great products
Quick service
Love it !!

May 28, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind words! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Just LOVE Steven Brown Art Products

Just LOVE Steven Brown Art Products. This time bought mug, colouring book and flip flops as gifts which I know will be equally loved. I have phone cover which is divine. The quality is excellent. The service outstanding. Will definitely be buying more!!!

May 28, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you for the wonderful review! We're thrilled to hear that you are enjoying our colourful products. We strive to bring joy and quality to all our customers' lives. Thank you for supporting Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Love my outdoor cushions

Love my outdoor cushions, well made and delivered on time

May 28, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind words! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 1 out of 5 stars

Lovely products but dreadful service!

Lovely products but dreadful service. I have a hardly used bag that has a fault but they will not exchange as over a year old. Not interested at all to see the images of clearly faulty stitching.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Kept up to date with delivery information and delivered within the time frame.

April 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind words! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Colour your home. …

I just like the colourful pictures and other items for sale. They make wonderful gifts at Christmas and other occasions. I have bought a bit of everything over the years I have known about Steven brown. I will have something in every room in the house. I do buy more when there are offers buying in advance for a gift or even myself. Life would be a little more boring without Steven Brown.

April 24, 2024
Rated 5 out of 5 stars

Fabulous products

Fabulous products. I already have a suitcase & canvas print & this time bought some beach towels. The colours are so vibrant & cheery & the towels are a great generous size. No doubt I will be back for more in the future.

April 24, 2024
Rated 1 out of 5 stars

One of the worst delivery and customer service

Ordered a cushion as a birthday gift and the website states 8- 10 days product will be with you. Waited 10days and nothing, contacted customer service who said it would be dispatched after 8-10days (so completely different to website) - 12 days passed and nothing, so I made a complaint - the next day I received an email asking me to send the complaint to another email address for complaints which I did. Still no cushion, so I checked the tracking number which stated it hadnt left the warehouse - 15 days later still no cushion so I contacted customer service again and told its on its way. 20 DAYS later it arrived and turns out my complaint hadnt even been logged - As I was asked “Can you confirm you wish to make a formal complaint” - Which I am
Sure is illegal when you have made a complaint been asked to send to complaints and its not been dealt with? Also lead in time of over 20 days is disgusting when website says 8-10 days and product will be with you. One of the worst customer services I have encountered- dont log complaints and tell you anything to stop you contacting them. Wouldn’t recommend!

March 22, 2024
Unprompted review

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