Steven Brown Art Reviews 

753
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be unresponsive, difficult to contact, and unhelpful in resolving issues. Customers frequently reported problems with product quality, including items being damaged, incorrect, or not meeting expectations for durability and size. There were also recurring complaints about orders not arriving, being lost by couriers, or experiencing significant delays. However, some customers also noted satisfaction with the artistic designs and overall quality of certain products. A few people reported receiving their items well-packaged and delivered promptly. Additionally, a small portion of reviewers experienced helpful customer service that successfully resolved their specific issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with the... See more

Customer service

Customers had negative experiences with customer service, with many describing it as shocking, non-existent,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the excellent quality of... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(753)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Cushion poor workmanship

Received my cushion and was disappointed on workmanship of them. Sewing is terrible. Zips are on right. Will need to get someone to fix them. They do look good. But quality off material is different to my sisters..

August 26, 2024
Rated 2 out of 5 stars

Poor quality product

I was disappointed in the quality of the tea towel. I was expecting a better more absorbent cotton fabric.
Also the makeup of the edges, machining was very poor. The edges were not crisp.
All in all not worth the price tag,
I was especially upset as this was a 2nd anniversary (cotton) gift for my son and daughter in law.

August 26, 2024
Rated 1 out of 5 stars

Terrible service - claim refund via credit card !

Ordered prints at beginning of August 2024 - ordered in the past so good customer ! But again like numerous others I’m finding the service is absolutely terrible. You simply cannot get through on their phone number at any time - tried over 20 times at differing times of day and different days of week. Calls just not answered !!!
Had the original email stating despatched but the checked tracking to see EVRI sitting on package for a week - no movement or update.
Emailed - got the auto response of - well reply in a few days ! Emailed again - got a response that they’ve raised the matter with EVRI and awaiting a reply - surely at this stage you PHONE the delivery company not email them for them to ignore it. EVRI used to be Hermes - delivery co with a very poor reputation - re-branded to confuse people. The fact that StevenBrownArt use EVRI after so many complaints is a joke.
Will no longer wait for useless responses and further delays and will claim back via credit card company- it’s the only way to get anything pushed forward. Would recommend others claim back via credit card too - only way to get refund and only thing that will make company take note of rubbish service. Appalling.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. Placed order on 5th August for XXL canvas. Unfortunately still not received it. Phoned Steven Brown art several times said there was nothing they could do as canvas now with EVRI, but can’t get it delivered. I’m left in limbo, out a lot of money and got nothing for it. An absolute disgrace, would not recommend at all. Shocking service.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

I paid £200 for a dog bed 12 days ago

I paid £200 for a dog bed 12 days ago. After 11 days of waiting I emailed and was told it would be dispatched soon. The next day I was emailed saying it was dispatched and the reference to track the order. It’s an invalid reference number so still after 13 days I have no dog bed. I’m £200 down and no tracking. I emailed again twice and have just been ignored. I have bought a lot of stuff from here but can honestly say I won’t be buying anything else as the customer service is shocking especially for the prices paid.

July 25, 2024
Unprompted review
Steven Brown Art logo

Reply from Steven Brown Art

Hello, thank you for your honest feedback, I will pass your words on to the team so that we can look into the delay in dispatching your order.

We are very sorry to hear that you had a problem with your order.

If you could please contact us either by phone 01292 848088 or by email help@stevenbrownart.co.uk and we will be able to look into this for you and answer any questions that you might have for us.

Thank you for choosing Steven Brown Art.
The McCoo Team x

Rated 1 out of 5 stars

Potential data leak…

I would be very wary of ordering from this company. I did years ago. Didn’t have an issue. However, I am now being inundated with fake emails claiming to be from Stephen brown art and using my full name. Looks like this company have had a data breach. Have you communicated with ICO?

I wouldn’t trust this company with your personal data.

I tried to call the company on their 01292 number to get further information, the number rights twice then cuts you off.

Be very wary- you have been warned

July 13, 2024
Unprompted review
Steven Brown Art logo

Reply from Steven Brown Art

Hi there!

Thank you for your review and I am so sorry to hear you have been receiving phishing emails.

I can absolutely assure you that these are not sent by us and they are in no way affiliated with our brand.

The government offer this advice, along with a method for reporting internet scams and phishing email: https://www.gov.uk/report-suspicious-emails-websites-phishing

If there is anything we can help with at all, please give us a call on 01292 848088 or you can email us at help@stevenbrownart.co.uk and we will be more than happy to answer any questions or worries that you might have.

The McCoo Team x

Rated 5 out of 5 stars

I’m addicted

I’m addicted, I love every picture that I’ve ordered. I have seven in total now and trying to find more places to put them. The colour in them brightens up every room. Love them all.

June 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your lovely feedback, we do really appreciate your support and love! Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Fantastic Artwork

Absolutely love the McCoo range! The artwork is so vibrant and fantastic quality - I have canvasses, kitchen equipment, cushions, cards, a mousemat, soft toys and more.

June 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind words! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Painting was of great quality and…

Painting was of great quality and exactly as seen on line

June 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your lovely review! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Easy transaction.

Easy transaction.
Fast service
Great product

June 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind words! We truly appreciate your support. Thank you for choosing Steven Brown Art!
The McCoo Team x

Rated 5 out of 5 stars

Really beautiful

Really beautiful
I loved it

June 24, 2024
Steven Brown Art logo

Reply from Steven Brown Art

Thank you so much for your kind review! We appreciate your support and are thrilled to hear you love your products!
Thank you for choosing Steven Brown Art!
The McCoo Team x

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