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Stevenswood Reviews 

727
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, helpful, and professional, often going above and beyond to assist them. People consistently highlight the excellent service and high-quality products, including windows and doors, noting their great finish and perfect fit. The delivery service is frequently praised for being efficient, prompt, and on time, with helpful drivers. However, some people reported issues with product quality, including broken or scratched items, misaligned parts, or products not matching specifications. Additionally, a few customers experienced delays, such as forgotten orders or slow replacements, and felt staff were unhelpful when addressing these problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Service

Clients share positive opinions on service, consistently highlighting it as efficient, friendly, and... See more

Product

Customers had positive experiences with product, frequently praising the high quality and good value of items... See more

Delivery service

People report positive experiences with delivery service, highlighting its helpfulness and efficiency.... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of products like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switched to Stevenswood a couple of years ago, they supply all our glazing needs both upvc and aluminium, procedure and service second to none at an all round great price. Would not hesitate to recom... See more

Company replied

Rated 5 out of 5 stars

Stevenswood have been our go-to supplier for windows for a while now. Quality product at sensible trade prices, delivered to the door. First time using the Kilmarnock Branch as we used to regularly us... See more

Company replied

Rated 5 out of 5 stars

After dealing with my customers, it's a pleasure to turn up at Stevenswood and be greated with a smile and politeness. The delivery service is a great help. I used the silicone that Stevenswood... See more

Company replied

Rated 5 out of 5 stars

Each time l talked on the phone l was put at ease to order the required glass my joiner needed. I live on Skye so was trying to organise a time l could manage through to pick it up and very kindly... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Aluminum Frames Supplier
  3. Door Supplier
  4. Window Supplier

Written by the company

As a trade installer, you need a reliable supplier that understands your business—Stevenswood is here for you. We provide high-quality uPVC and aluminium windows, doors, glass, conservatories, and accessories, with trade counters conveniently located nationwide, from Inverness to Gosport. At Stevenswood, we supply Rehau, Eurocell, Liniar, and Veka uPVC windows and doors, Smart Aluminium windows and doors, Solidor, Xtremedoor & door-stop composite doors, giving you access to some of the most trusted brands in the industry. As one of the UK’s leading trade window suppliers, we understand the needs of installers and provide high-quality, energy-efficient windows and doors with reliable lead times and competitive trade pricing. Whether you’re working on a replacement project or a new build, our extensive product range ensures you’ll find the right solution for your customers. With expert support, nationwide trade counters, and a commitment to quality, Stevenswood is your go-to supplier for all your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

727 reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(727)

463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Missing items from various orders…

Several items were absent from the recent deliveries. Specifically, trickle vents were missing from two separate shipments, and the sills for four windows were omitted from another, despite the timely arrival of all other components.

This necessitates an additional site visit to finalize the installation, a task that could have been completed during the initial visit. Due to the presence of other contractors on site, delaying the project was not feasible, requiring a temporary solution at my cost until the sills arrived. This incurred additional costs related to labor and travel to rectify the situation upon their eventual delivery.

It is imperative that all ordered components are shipped together in a single consignment. The absence of critical items such as window sills and night vents, which were clearly specified in the original order, is unacceptable and warrants immediate attention to prevent future occurrences.

April 30, 2026
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Reply from Stevenswood

I'm sorry to hear that we did not meet your expectations, your concerns are important to us, and we would love the opportunity to discuss this further and make things right. please feel free to send further details to customer.support@stevenswood.co.uk.

Rated 5 out of 5 stars

Fantastic job

April 21, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Stockport. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Dayle & the team

Rated 5 out of 5 stars

Fair price good product provided…

Fair price good product provided ancillaries manufactured on time .

April 23, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Stockport. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Dayle & the team

Rated 5 out of 5 stars

Quick and reliable

Great service yet again, I shall be using stevenswood into the future for my doors windows and replacement glazing.

April 22, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Inverness. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Ted & the team

Rated 5 out of 5 stars

Great branch

Great branch, Great staff 👍🏻👍🏻👍🏻

April 21, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Bootle. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Mark & the team

Rated 5 out of 5 stars

Very friendly staff who are keen to…

Very friendly staff who are keen to help and ensure that the customer is well satisfied with their experience at Stevenswood.

April 18, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Stockport. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Dayle & the team

Rated 5 out of 5 stars

The lead time was very short compared…

The lead time was very short compared to the other companies. The doors were delivered on the same day.

April 21, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Bootle. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Mark & the team

Rated 5 out of 5 stars

Very helpful and great advice

Very helpful and great advice

April 14, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Swindon. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Craig & the team

Rated 5 out of 5 stars

French Doors

Very helpful staff, both in ordering these doors and in delivery.

April 11, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Perth. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Will & the team

Rated 5 out of 5 stars

People in office great Lynn and Ian…

People in office great Lynn and Ian always helpful

April 15, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Inverness. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Ted & the team

Rated 5 out of 5 stars

Very happy with my arched window

Very happy with my arched window

April 15, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Crewe. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Phil & the team

Rated 5 out of 5 stars

glass arrived before due date and the…

glass arrived before due date and the people i spoke to at the counter were excellent

April 14, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Stockport. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Dayle & the team

Rated 5 out of 5 stars

Great product and service

Great product and service. Recommended

April 14, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Cheltenham. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Brian & the team

Rated 5 out of 5 stars

Switched to Stevenswood a couple of…

Switched to Stevenswood a couple of years ago, they supply all our glazing needs both upvc and aluminium, procedure and service second to none at an all round great price. Would not hesitate to recommend to anyone.
Great products, great service, great people, can’t ask for more

April 10, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Burnley. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Dave & the team

Rated 5 out of 5 stars

The doors came early thank you

The doors came early thank you. They were as described.

April 9, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Bootle. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Mark & the team

Rated 4 out of 5 stars

Porch with glass roof.

I am very happy with the porch. Just some confusion over measurements and a sticker was left on under the glazing bead stopped me giving a 5 star. The system went together very well and the customer is very pleased.

April 8, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Perth. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Will & the team

Rated 1 out of 5 stars

Very disappointing

I’ve never had a bad experience with Stevenswood until recently, my last job had 4 broken windows out of the 6 that were delivered. Replacement glass took an eternity to come, both plastic panels on the door had scratches. The customer asked if the top panel could be glass if they were to be replaced to be told she’d have to pay for it, even with the poor service she’d received. The window catches on three of the windows don’t align with the internal mechanisms making them very stiff, overall I will never use them again and I’ll be sure to let all my fellow tradesmen know of the poor service!!!!

April 9, 2026
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Reply from Stevenswood

I'm sorry to hear that we did not meet your expectations, your concerns are important to us, and we would love the opportunity to discuss this further and make things right. please feel free to send further details to customer.support@stevenswood.co.uk.

Rated 5 out of 5 stars

Fast and efficient as always

Fast and efficient as always

April 8, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Gateshead. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Martin & the team

Rated 5 out of 5 stars

Good team

Good team , get the job done 👌

March 31, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Bootle. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Mark & the team

Rated 5 out of 5 stars

All the staff go above and beyond to…

All the staff go above and beyond to make everything as simple and straightforward as possible

March 31, 2026
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Reply from Stevenswood

Thank you for your kind review, we are delighted to hear you had a positive experience with Stevenswood Sheffield. We strive to provide excellent service along with great value & top quality products all at competitive prices, I'll be sure to pass on your kind words to Wayne & the team

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