Sticksdirect 

Was given a Flames Adidas jersey bought for full adidas price for Christmas. Turns out it’s a fake jersey and the website is now offline so can’t make a refund claim. Annoyed doesn’t cover it

Something has clearly happened with Sticksdirect. The website has been taken down, their email address is no longer operational and they are not answering calls or WhatsApp messages. After multiple successful purchases and good customer service experiences in the past, I had placed an order prior to the website being taken down which I received an order confirmation for but no stick has been delivered. It is completely understandable that businesses fold however accepting orders and taking money from customers prior to folding with no notice or communication is not the way to go about dissolving your business. I have logged a report with my credit card company to retrieve the monies but Sticksdirect, you didn't need to make it this difficult for your customers

I made a purchase on 13th of November, I received the standard order confirmation straight after, then nothing else. Almost a week later (Saturday) I contacted the company via WhatsApp and was told that they would have my order ready to sent to me on Tuesday or Wednesday. Still noting. On Friday 25th I tried to contact the company again to no success. WhatsApp messages aren’t being delivered, phone calls go straight to answering machine, email no longer in use and the website seems to have been taken down. This is very upsetting as these are expensive products and other people I know have had good experiences with this company and recommend them. I’m hoping that there is some issue with everything and this can all be sorted.

Orderd a stick and paid via paypal , paid £7.99 delivery charge , that was 10 days ago , can’t get on website , can’t get any for of contact. Absolute scam .
Reported this company now

Stick Never Arrived

Poor communication, ignores emails and calls. Instructed my bank to recover monies paid In goodwill. Advertises sticks but then they don't have them in stock as a "newer model" has come out so dont have the one you ordered. USELESS, DODGY and a JOKE

The stick I ordered was a very good price for a good stick so I’m happy with that. However, it took a month to get here and the customer service was laughable. Every time I asked for an update I got a message to say ‘the stick arrived today’ or ‘the stick is being shipped tomorrow’, but over the course of a month it was obvious that none of that was true. Conveniently, as soon as I asked for a refund, the stick was sent within 20 minutes via UPS and arrived the next day.

Great service and product. easy to contact and made getting the equipment simple.

Great stick at a great price
Took about 2 weeks to receive but worth the wait.
Good communication kept up to date with what was going on
Will defo use again

Great quality authentic sticks for a phenomenal price! Well packed and great experience overall :)

Great advice on the correct stick for a developing defender. Great prices to match. Would recommend and would definitely use again.

Great selection of top quality sticks at an excellent price. Ordered and delivered within a few days. Will definitely be using Sticks Direct again.

Great service and wrapped really well. Thank you

Helpful expert advice, fast, good value. What’s not to like??

Great service, got the stick I wanted and arrived in time for play offs

Got a cheap hyperlite

Very efficient customer services via WhatsApp. Helped me to choose a stick that would be shipped immediately. The stick I really wanted was in Europe so would have taken about 5 - 6 days to arrive. Too long when your stick broke and someone pinched your spare!!
Stick arrived 24hours later. Minor scratching at the top which would have been a problem if I wasn't cutting it down, but otherwise a good stick for a very good price.
Hadn't actually realised some of the sticks are seconds.
Might be better if this was highlighted better on the site and delivery times added to information about each individual stick. After all there would be nothing to complain about if you knew this in advance.
All in all a good experience and I would definitely buy from here again.

Unreal easy to order easy to pick and excel service

Bought 2 sticks ..... BOTH have a "crunching" noise from blade area after first use but not covered by warranty. Very disappointing quality items. Delivery time and communication were good.